DLocal is a 360 payments platform designed to handle mass online payments in emerging markets across LATAM, APAC, and EMEA. The platform allows anyone to reach billions of customers, accept payments, send payouts, and settle funds globally.
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Floship
Score 1.0 out of 10
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Floship is a logistics technology company that provides end-to-end global fulfillment and logistics solutions for eCommerce brands and large-scale crowdfunding campaigns, offering cross-border logistics, with international warehousing, global shipping and returns management, and multi-brand management.
dLocal does a very good job of explaining why payments fail when they occur, and makes it clear what happened. I work with Onesource too, and it doesn't explain this very well. There is a specific payment in Brazil called PIX, as if it were a digital wallet that makes payments immediately. This payment is processed by Demerge, but it is not possible to find this type of payment in platform. So sometimes the client makes the payment in this way to another account by mistake, and we are unable to locate it on our part.
I feel you should AVOID FLOSHIP AT ALL COSTS - in my experience, we have a USD 137,978 loss and counting; they have charged my card for $10,000+ without consent multiple times. I personally recommend AVOIDING THEM AT ALL COSTS. I was originally approached by Floship to provide fulfillment services for a Kickstarter campaign. After being provided a full cost simulation and in-person advice, it was my experience that all support disappeared once fulfillment should have begun. In my experience, our clients have been severely inconvenienced through ineffective and late shipping practices. I feel we have burned a significant amount of time and money in correcting this; to the extent that we will look forward to just shipping ourselves and/or using better alternatives such as Easyship in the future. I feel they do not provide any visibility to their costs which I believe are entirely inflated (e.g. more than $50 USD quoted as import tax for a $3 shipment). It is my experience that they need to provide receipts for their services charged. [...] In my experience, having not dealt with Floship for several months, they have now attempted to charge a card we removed from their website. I believe this implies that they keep your payment details stored separately and record your CVV and other sensitive information. I have since canceled the card since they haven't stopped, and we do not owe them any money. [...] I feel that Floship's complete hostility at the suggestion of any wrongdoing indicates the awful experience I feel you will also have if you work with them. It is also my belief that their responses do not attempt to address our concerns [...]. I feel our prior requests for support, transparency regarding postage receipts, and general work orders have been largely ignored until I spoke out publicly. [...]
I believe that all costs were hidden with 0 visibility. For example, I was charged a 3% transaction fee and 3% card fee with no other payment options. Shipping costs are provided to you up to 3 months later, but in my experience, no receipts are provided.
I feel that customer service is non-existent. In my experience, my emails went unanswered unless they are actively soliciting.
In my experience, additional services such as pick packing inflate costs drastically making our costs 60% underquoted.
The dLocal platform is very easy to use, and has a well thought out user experience. It's intuitive for you to find what you want, with the different filters that the site offers. As well as information that returns about a specific payment, such as all customer-related content, which is used to find Spotify accounts
dLocal is the most complete among the platforms I use in my daily life, in relation to searching for payments. both in layout, UX, optimization, among other things. In addition to being possible to locate several different types of payments from different countries. As a comparison, Onesource works mostly only for payments in Latin America
dLocal helps businesses accept payments in new markets, which helps attract more customers and increases sales. ROI can be positive with customer growth and geographic diversification.
dLocal can reduce payment costs by uniting and simplifying international and local payments on one platform, which can help you make better money
dLocal can require a lot of investment, training and changes to internal processes. If adaptation is not efficient or emerging markets do not perform as expected, it may delay returns or result in losses.
