dLocal Review/Feedback
Use Cases and Deployment Scope
I work for a company that provides services for Spotify. My role is to serve customers and help with any issues with the app or payment issues regarding the monthly subscription. dLocal is used to search for customer payments, thus locating possible duplicate accounts that they have created and signed by mistake. We generally use some filters for this, such as searching by email, card numbers or CPF (Brazilian ID)
Pros
- User-friendly layout, easy to use
- It doesn't lock and generally doesn't stay offline
- has sufficient information about the payment and who made it
Cons
- no need to select the time period to search with any filter
- Few times the website does not open and a message appears
- Payment via Pix (Brazil) is processed by Demerge, but it is not possible to search on the dLocal website
Return on Investment
- dLocal helps businesses accept payments in new markets, which helps attract more customers and increases sales. ROI can be positive with customer growth and geographic diversification.
- dLocal can reduce payment costs by uniting and simplifying international and local payments on one platform, which can help you make better money
- dLocal can require a lot of investment, training and changes to internal processes. If adaptation is not efficient or emerging markets do not perform as expected, it may delay returns or result in losses.
Usability
Alternatives Considered
OneSource Communications Business Internet Services, Braintree and a PayPal service
Other Software Used
LivePerson Conversation Cloud (LiveEngage), OneSource Communications Business Internet Services, Slack, Braintree, a PayPal service