DocsGPT vs. Zendesk Guide

DocsGPT

DocsGPT

0 Reviews and Ratings

Zendesk Guide

Zendesk Guide

56 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DocsGPT	Score 0.0 out of 10	N/A	DocsGPT is an open-source AI platform by Arc53 that lets organisations build private intelligent agents, enterprise search, and automated workflows from their own data. DocsGPT is built for privacy and can be deployed on an enterprise's own infrastructure (Docker, Kubernetes) or through managed cloud, with full control over data. Users can ask complex questions across PDFs, DOCX, CSV, Excel, HTML, audio, URLs, GitHub, and databases and receive accurate,…	$0
Zendesk Guide	Score 9.5 out of 10	N/A	Zendesk Guide is a smart knowledge base built to help support teams continuously improve content, keep it up to date, and serve it to customers.	N/A

Pricing

DocsGPT

Zendesk Guide

Editions & Modules

Self-host: $0
Free: $0
Pro: $20
per month per user
Enterprise: $25
per month per seat
On Premises: Custom
One-time or per month per installation

No answers on this topic

Offerings

Pricing Offerings
DocsGPT	Zendesk Guide
Free Trial
No	No
Free/Freemium Version
Yes	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	DocsGPT	Zendesk Guide
Considered Both Products	DocsGPT No answer on this topic	Zendesk Guide Verified User Anonymous Chose Zendesk Guide Zendesk Guide is less expensive as compared to other community platforms, it provides sufficient features to fulfill our community requirements. If operated nicely it has better ROI as compared to other platforms. Zendesk Guide is easy to use and it is easier for developers to … Incentivized Helpful? SL Sarah Lowenstein Manager of Product Adoption and Growth Chose Zendesk Guide We are still exploring switching to Intercom Guides. I believe we picked Zendesk Guide because they were the top player at the time. However, what we've found is that they have fallen behind in innovation and especially adding AI options that make updating content easier for … Incentivized Helpful? Sandeep Singh Consultant Chose Zendesk Guide Zendesk (ZD) is one of the most popular help desk software solutions on the market. Zendesk tends to handle complexity better than Freshdesk, when it comes to automation. Both platforms (ZD and Freshdesk ) offer machine learning bots that analyze tickets and pull in relevant KB … Incentivized Helpful? Verified User Anonymous Chose Zendesk Guide Freshservice also provides similar features to Zendesk Guide, however, I believe that it is not as good as Zendesk Guide. For example, in Freshservice, manageable and visibility permission can only be set at the folder level and not at the article level. Also security … Incentivized Helpful? Sereta Robinson Customer Care Agent Chose Zendesk Guide It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication … Incentivized Helpful? SM Shea Mworia Director of Customer Service Chose Zendesk Guide More options and customizable. Incentivized Helpful? Vincent Frisina Director of Marketing Chose Zendesk Guide It was integrated with our Zendesk help desk, and was reasonable in price. Incentivized Helpful?

Best Alternatives
	DocsGPT	Zendesk Guide
Small Businesses	Front Score 9.2 out of 10	Front Score 9.2 out of 10
Medium-sized Companies	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
Enterprises	RWS Tridion Sites Score 9.0 out of 10	RWS Tridion Sites Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DocsGPT	Zendesk Guide
Likelihood to Recommend	- (0 ratings)	7.4 (0 ratings)
Support Rating	- (0 ratings)	8.0 (0 ratings)

User Testimonials
	DocsGPT	Zendesk Guide
Likelihood to Recommend	No answers on this topic	[Zendesk Guide] is well suited for any telecommunications company, especially in a work from home scenario. Zendesk Guide is basically an incentive for employees to not slack off and continue to provide excellent skills and services they were trained to do. The application is not necessarily appropriate for business's that don't utilize over the phone or web chat interactions. Incentivized Sereta Robinson Customer Care Agent Read full review
Pros	No answers on this topic	Easy to organize articles Easy to preview and publish Easy to edit Ability to add other users at different permission levels Incentivized SL Sarah Lowenstein Manager of Product Adoption and Growth Read full review
Cons	No answers on this topic	Some improvement needed to reviewing articles, as we can't do the reviews in the same place where we write and publish the article. Central KBs need to support version history, which some time lacks to give track of multiple review. Incentivized Sandeep Singh Consultant Read full review
Support Rating	No answers on this topic	The support is good but can sometime be frustrating to get a quick answer. We end up being sent articles that don't answer the question and then we have to go back and try again Incentivized SM Shea Mworia Director of Customer Service Read full review
Alternatives Considered	No answers on this topic	Freshservice also provides similar features to Zendesk Guide, however, I believe that it is not as good as Zendesk Guide. For example, in Freshservice, manageable and visibility permission can only be set at the folder level and not at the article level. Also security permission in Freshservice cannot be created from tags. This mean that without API calls or integration, admin has to assign employees to the specific manageable and visiblity permission group which is inconvenience and extremely manual. In our company, when there are more than 10 movements in a day as well as many employees hired and left in a month, doing this manually is not preferable Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	After the community came to us and we redesigned and made it more SEO-friendly and performance-efficient, its engagement increased by 30-40% in 1 Year based on different factors. It has returned the Invested money in best way possible and given the product a global name by distributing the queries and solutions to lakhs of community users. Increase in Page views by 32% in 1 year Increase in Community visits by 29% in 1 year Increase in Average Member online time by 54% in 1 year Incentivized Verified User Anonymous Read full review
ScreenShots	DocsGPT Screenshots