Zendesk Guide is Your New Guide
Overall Satisfaction with Zendesk Guide
Zendesk Guide is utilized to interact with customer queries and concern. The application greatly helps us to monitor and log each ticket that is handled. It provides a detailed log of the interaction, as well as the agent assigned to that ticket.
Zendesk [Guide] also allows for easy interaction between the Customer Care Department. As tickets that cannot be easily resolved can be escalated to relevant support teams such as Technical Support. I would recommend this software for any small or large scale telecommunications company.
Zendesk [Guide] also allows for easy interaction between the Customer Care Department. As tickets that cannot be easily resolved can be escalated to relevant support teams such as Technical Support. I would recommend this software for any small or large scale telecommunications company.
Pros
- Logs all ticket details
- Monitors ever customer interaction
- Easy to learn and maneuver
Cons
- I would say there are times when the Zendesk application does not sync well with other software
- Ticket Monitoring
- Customer Query history
- Easy inter-company communication
- It has been really helpful in maintaining customer satisfaction
- It helps in customer purchase, as any issues noticed are easily shared and resolved
It is an attribute of Zendesk that allows for easy over the phone communication between agents and customers. It is more personal and allows for better productivity. Phone support from anywhere with reliable internet connection which is essential to call center communication whether in the office or in the home of the agent.
Do you think Zendesk Guide delivers good value for the price?
Not sure
Are you happy with Zendesk Guide's feature set?
Yes
Did Zendesk Guide live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zendesk Guide go as expected?
Yes
Would you buy Zendesk Guide again?
Yes
Comments
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