Donorbox vs. Neon Fundraise

I think Donorbox is well suited to an environment that has a lot of traffic and could be prone to bottlenecks, like a check-in desk, where it's an important spot to engage visitors for donations but cannot be efficiently done in an individual, personal way - much more engaging to have it as a self-serve kiosk that visitors can engage with using various forms of payment.

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Neon Fundraise (formerly Rallybound) is well suited to third-party fundraising. We use it for our walk fundraiser, and we enjoy the level of interactivity and customization it offers our constituents. It also makes donation entry and reporting fairly easy, so it would be well suited for operations with vast numbers of donations in cash, check, and credit. It might be less suited to events with a handful of large donations from corporate benefactors.

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• The pop-up feature to capture donations.
• Ease of signing up to monthly recurring payments.

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• Rallybound is able to have websites that are user-friendly to our participants. Our participants are able to navigate through their profiles with ease. With our participants able to easily navigate their pages, the staff is able to spend less time asking questions and instead coach their fundraising efforts.
• Rallybound is able to customize your website to your needs, for a fee of course. Rallybound is also able to customize certain reports for you if that specific report has not already been created. This is essential for my team when pulling revenue numbers or projecting future revenue/budgets.
• Rallybound's customer service is quick to respond and helps navigate issues. This is crucial when you are on-site at an event trying to solve a problem.
• Rallybound allows you to check-in individuals based off of the registration on their website. Their check-in is so simple and easy to use.

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• I wish addresses were shared

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• Communication around new features and updates could be better.
• Ticketed event pages could have more custom options.

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Filled our need for multople donation options

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Donorbox had more customization options and a better overall interface for public-facing donor engagement, as well as backend administration, than cheaper alternatives like Zeffy and Givebutter. We determined that it was worth paying more for the Donorbox subscription to have a better-looking and better-functioning donor kiosk that would meet our institution's standards and inspire trust in donations.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I was not a part of the evaluation process when Rallybound was selected. Classy was one of our top three choices, however, when we decided to eventually go with Rallybound. I do know that my team continues to look for the best platform to use, and Classy is always discussed.

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• We've had donations of over $1,000+ a year for our NGO which is amazing.

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• Neon Fundraise (formerly Rallybound) has reduced the staff burden of data entry by making more available to secondary admins and users.
• Neon Fundraise (formerly Rallybound) has improved the quality of the analysis of data from our walks.
• We have been able to surpass our expectations for peer-to-peer fundraising in a year affected by the pandemic.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info