Dow Jones Risk & Compliance vs. Fiserv Wealth Management Network

It is particularly well-suited for financial institutions and other organizations in heavily regulated industries, such as banks and money service businesses that need to comply with anti-money laundering (AML) and countering the financing of terrorism (CFT) regulations, as well as organizations with a high volume of transactions. The product offers features such as watchlist screening, real-time monitoring, intelligence and research, automated workflows, reporting and visualization and easy integration with other systems. However, it may not be the best fit for smaller organizations with a lower risk profile or limited budget, or organizations with relatively simple compliance requirements

Incentivized

Fiserv Wealth Management Network is well suited in scenarios where an organization has multiple financial services providers and would like the benefit of tying that all together and managing it from a single, unified solution. The benefit there is increased efficiency and productivity, especially when compared to the manual alternative of having managers log in to separate sponsor platforms.

Incentivized

• R&D is fantastic as they have the resources
• Online resources to help figure things out
• Easy to navigate

Incentivized

• Cost ... it's definitely not the cheapest option out there. the way pricing is itemized and a separate upcharge for each add-on gets annoying. They can probably bundle things a little better and offer a discount on the bundled products
• the volume of system updates and changes is nauseating at times and we have to prepare and test accordingly every time there is a scheduled update. that takes up a lot of resources; quarterly updates to products would be much easier.
• more responsive support and ideally more stable support engineers ... it seems like turnover is high in their support roles and that impacts customer success and MTTR.

Incentivized

Far superior in my opinion. More features, easier to navigate and superior customer service

Incentivized

• Speed of service is greatly improved across partners. I believe our MTTR for service requests has improved by 30-40%
• Standardized platform for our staff which translates to better retention and a lower training effort.
• Cost is the negative impact ... it goes without saying that using Fiserv is much more expensive to the manual alternative which is very human resource intensive but low cost. But that's to be expected ...we're just trading time for money.

Incentivized