Dropex vs. Happy Returns

Dropex suits retailers who want to expand on [the] new market using free of charge software from the first step to integrate it with [their] own CRM or e-commerce shop.

Happy Returns are best suited for retail stores and ecom where customers need to return or exchange goods. Happy Returns have a number of options and levels of return services they can offer. Having return bar partners like FedEx opens up many local return drop-off locations making it much more convenient for the customer as well as having the option to mail the good back by easily printing a pre-paid return label.

Incentivized

• Fast customer support
• Different reports export
• Easy API integration

• Makes the return process easy for customers
• It's easy for our customer service team to manager
• Has a seamless Shopify integration

Incentivized

• They can add more shipping options
• They can add more e-commerce platforms

• Currently there is no API to GET or POST data

Incentivized

We migrated from Narvar to Happy Returns for a number of reasons. Happy Returns had a better Shopify integration and the process for customers to return via the website was much easier for customers. The Happy Returns admin UI is simple, modern, and easy to navigate. Happy Returns offers features like return bars, exchanges, and site credit that allowed us to give our customers options in how they return in an easy way without any development cost. Our experience with Narvar was the opposite.

Incentivized

• I have increased my shipment orders up to 15% using cash on delivery service that offers Dropex

• We have seen an increase in customer retention
• Customer service spends less time servicing return issues

Incentivized