DSS Fee Basis Claims System vs. Guidewire ClaimCenter

ClaimCenter is well suited for any size insurance company, as it is easy to use, is intuitive in navigating through the screens, and helps keep adjusters and managers on top of respective claims inventories via the ability to create and assign "activities".

Incentivized

• Creates an efficient workflow
• Intuitive interface simplifies training and mitigates some mistakes

Incentivized

• Challenging and complex integration with other systems
• Anticipating more support from core implementation for a seamless end-to-end flow

Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.

Incentivized

We have been very happy users of ClaimCenter (currently on version 9) for over 15 years and have not had any reason to review other competitor claims management platforms.

Incentivized

• ROI is still under assessment