Simply put, a great solution and worth every dollar
February 14, 2020

Simply put, a great solution and worth every dollar

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ClaimCenter

Our claims team use it extensively and require it to be available at all times due to their reliance on its abilities. It simplifies several processes into one location and interface. The ability to work and track claims end-to-end from a single familiar interface makes training simpler and streamlines the workflow.

Pros

  • Creates an efficient workflow
  • Intuitive interface simplifies training and mitigates some mistakes

Cons

  • Installation and deployment can be tricky. Professional services is highly recommended
  • There a couple of workflows that are not as efficient as the others. This causes a bit more manual work to be done
  • Efficiency in user work time
  • The reliability means more work being done and less backlog.
ClaimCenter is the industry standard when it comes to claims tracking and processing. The features and functions that it provides allows for any claims department to be more efficient and agile. Less wasted time on simple processes leads to more productivity and more agility. That's an advantage that no one would refuse.
Most interactions with support have been very helpful and led to the resolution of the issues. They were more than willing to help resolve issues and were knowledgeable. Also, the time to get an actual representative was much lower than many other vendors. Getting to additional tiers of support was a hassle at times, but once there the issues got resolved.

Do you think Guidewire ClaimCenter delivers good value for the price?

Yes

Are you happy with Guidewire ClaimCenter's feature set?

Yes

Did Guidewire ClaimCenter live up to sales and marketing promises?

Yes

Did implementation of Guidewire ClaimCenter go as expected?

Yes

Would you buy Guidewire ClaimCenter again?

Yes

ClaimCenter is very well suited for almost any claims environment. In many cases, claims handling can be delayed by the fact that there are several people and departments that they have to go through. Without a system in place that provides a UI for the user to work in, claims can be missed or just delayed due to general user error. This system streamlines that workflow. If the claims department is not very big or their volume of processed claims isn't high enough, ClaimCenter might be a little overboard.

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