eAssistance Pro (discontinued) vs. Helpshift
eAssistance Pro (discontinued) vs. Helpshift
Product | Rating | Most Used By | Product Summary | Starting Price |
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eAssistance Pro (discontinued) | N/A | eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued. | $7 per month | |
Helpshift | N/A | Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service. | $150 per month issue |
eAssistance Pro (discontinued) | Helpshift | |||||||||||||||
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | Flexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started. | ||||||||||||||
More Pricing Information |
eAssistance Pro (discontinued) | Helpshift | |
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Top Pros |
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Top Cons |
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eAssistance Pro (discontinued) | Helpshift | |||||||||||||||||||||
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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eAssistance Pro (discontinued) | Helpshift | |
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Small Businesses | Gist Score 9.6 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Medium-sized Companies | Genesys DX (discontinued) Score 10.0 out of 10 | Agiloft Service Desk (discontinued) Score 9.0 out of 10 |
Enterprises | Genesys DX (discontinued) Score 10.0 out of 10 | SysAid Score 8.8 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
eAssistance Pro (discontinued) | Helpshift | |
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Likelihood to Recommend | 8.2 (1 ratings) | 9.1 (4 ratings) |
Likelihood to Renew | 9.1 (1 ratings) | - (0 ratings) |
Usability | - (0 ratings) | 9.0 (1 ratings) |
Support Rating | - (0 ratings) | 9.1 (2 ratings) |
eAssistance Pro (discontinued) | Helpshift | |
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Likelihood to Recommend | ![]() Discontinued Products
| ![]() Helpshift Inc.
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Pros | ![]() Discontinued Products
| ![]() Helpshift Inc.
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Cons | ![]() Discontinued Products No answers on this topic | ![]() Helpshift Inc.
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Likelihood to Renew | ![]() Discontinued Products
| ![]() Helpshift Inc. No answers on this topic |
Usability | ![]() Discontinued Products No answers on this topic | ![]() Helpshift Inc.
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Support Rating | ![]() Discontinued Products No answers on this topic | ![]() Helpshift Inc.
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Alternatives Considered | ![]() Discontinued Products
| ![]() Helpshift Inc.
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Return on Investment | ![]() Discontinued Products
| ![]() Helpshift Inc.
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ScreenShots |