eAssistance Pro (discontinued) vs. Helpshift

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eAssistance Pro (discontinued)
Score 8.2 out of 10
N/A
eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.
$7
per month
Helpshift
Score 8.0 out of 10
N/A
Helpshift is a help desk software deployed as an in-application SDK to provide users with in-app service.
$150
per month issue
Pricing
eAssistance Pro (discontinued)Helpshift
Editions & Modules
No answers on this topic
Starter
$150.00
per month Issue
Enterprise
Please contact Helpshift
per month Issue
Growth
Please contact Helpshift
per month Issue
Offerings
Pricing Offerings
eAssistance Pro (discontinued)Helpshift
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFlexible Consumption-Based Pricing for Your Changing Needs. Only pay for the number of issues created each month. An issue is a customer problem or inquiry that is directed to an agent or a bot. Customers with greater usage receive a reduced per issue price. All packages come with 1,000 issues per month to get you started.
More Pricing Information
Community Pulse
eAssistance Pro (discontinued)Helpshift
Top Pros
Top Cons
Features
eAssistance Pro (discontinued)Helpshift
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
eAssistance Pro (discontinued)
-
Ratings
Helpshift
6.4
4 Ratings
24% below category average
Organize and prioritize service tickets00 Ratings5.54 Ratings
Expert directory00 Ratings3.74 Ratings
Subscription-based notifications00 Ratings6.43 Ratings
ITSM collaboration and documentation00 Ratings4.53 Ratings
Ticket creation and submission00 Ratings9.13 Ratings
Ticket response00 Ratings9.14 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
eAssistance Pro (discontinued)
-
Ratings
Helpshift
5.0
4 Ratings
46% below category average
External knowledge base00 Ratings1.04 Ratings
Internal knowledge base00 Ratings9.13 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
eAssistance Pro (discontinued)
-
Ratings
Helpshift
4.5
4 Ratings
55% below category average
Customer portal00 Ratings5.53 Ratings
IVR00 Ratings2.71 Ratings
Social integration00 Ratings7.31 Ratings
Email support00 Ratings2.74 Ratings
Help Desk CRM integration00 Ratings4.52 Ratings
Best Alternatives
eAssistance Pro (discontinued)Helpshift
Small Businesses
Gist
Gist
Score 9.6 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
SAP Service Cloud
SAP Service Cloud
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
eAssistance Pro (discontinued)Helpshift
Likelihood to Recommend
8.2
(1 ratings)
9.1
(4 ratings)
Likelihood to Renew
9.1
(1 ratings)
-
(0 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.1
(4 ratings)
User Testimonials
eAssistance Pro (discontinued)Helpshift
Likelihood to Recommend
Discontinued Products
It is fast and secure.
Read full review
Helpshift Inc.
If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.
Read full review
Pros
Discontinued Products
  • It is fully customizable, secure and easy to integrate
  • It is the most user friendly live chat solution
  • You can track Geo-location, IP address, and much more information about your website visitor
  • It will help you to analyze your website traffic
  • I have also integrated this software on my Facebook fan page
Read full review
Helpshift Inc.
  • Their customer support is very responsive. If they have any problems, they fix them quickly.
  • They are constantly trying to improve and expand their offering, which is beneficial to our growing company.
  • It is very user-friendly and easy to manage. The analytics are pretty good as well.
Read full review
Cons
Discontinued Products
No answers on this topic
Helpshift Inc.
  • While I am not an engineer; it is known that Helpshift can be a bit of a pain to get it implemented into our applications.
  • There are some issues with the badge when it comes to the notifications of messages that let the user know they have a reply from customer service.
  • The website dashboard that is used to respond to customers has trouble sometimes and is very slow.
Read full review
Likelihood to Renew
Discontinued Products
I am still using this comfortably on my website, so I do not need any other software.
Read full review
Helpshift Inc.
No answers on this topic
Usability
Discontinued Products
No answers on this topic
Helpshift Inc.
Helpshift is really easy to use and set up. We enjoy the automation to automatically route certain issues to different smart folders. There's just a lot of flexibility in the functionality to make things work for our team in the best way. I didn't give it a 10/10 just because we need SMS/Apple Business Chat and Helpshift doesn't yet offer that. They also don't currently support social media channels but they are working on releasing that soon.
Read full review
Support Rating
Discontinued Products
No answers on this topic
Helpshift Inc.
The few times we've had to contact them, they were courteous and gave us the information we needed swiftly.
Read full review
Alternatives Considered
Discontinued Products
No that is the first live chat software I am using on my website
Read full review
Helpshift Inc.
Zendesk is used for customer communication via email and Helpshift is used for chat, they are for the same purpose but with different response times.
Read full review
Return on Investment
Discontinued Products
  • It will definitely increase sales
  • It saves time and money as one person can team to handle multiple queries
Read full review
Helpshift Inc.
  • The ability to properly organize and delegate work to customer service representatives has been a very positive ROI after using Helpshift.
  • The customer service reps are much happier with this system over the previous system of a general company email address and other CS software tools.
Read full review
ScreenShots