Helpshift is not used by an entire organization, but by my company, basically the agents who provide customer service for the operational part of the product, who have to explain flows, invoice details and things like that.
- triggers by Google extensions
- customer service
- chat priority
- It has bugs but they are fixed quickly.
A scenario where Helpshift is suitable is in customer service via chat and the scenario where Helpshift is not suitable is in customer service via email, for this we use another platform.