February 12, 2020
Score 9 out of 10
Helpshift is extremely useful and is used as a way for us to handle support tickets across our game portfolio. It makes it very for us to share issues within the team and to directly show to the various teams if they need sources/examples.
- It's very easy to use. Everything is straight forward and their support team is fairly easy to contact if you need assistance.
- User ticket history is made available. It makes it very easy to check if the customer you're working with has any history of abusing support agents or to see if something they're saying doesn't check out with what they're currently saying.
- The look could do with a bit of an upgrade. It's not a very big deal and isn't hard on the eyes but could probably be a bit more vibrant (or allow for customization).
- Better mobile support would be great. At the moment, it's very hard to try and do tickets from a phone.
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If you need a good way for players to send in support tickets that propagates in real-time, Helpshift would be a service I'd recommend.