Most Commonly Comparedto Helpshift

Best Helpshift Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

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Popular Integrations

There is not enough information to display integrations.

Help Scout

Score 9.6 out of 10

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Gist

Score 9.6 out of 10

Gist is a unified marketing, sales, and support platform. It includes live chat, a help desk, knowledge base, email marketing, marketing automation, opt-in forms, and more.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

NinjaOne

Score 9.2 out of 10

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

  • Monitoring Tasks
  • Management Tasks
  • Remote monitoring

Popular Integrations

There is not enough information to display integrations.

Intercom

Score 8.7 out of 10
Learn More

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Freshdesk

Score 8.6 out of 10
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Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive…

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

HubSpot Service Hub

Score 8.4 out of 10

HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

LiveAgent

Score 8.5 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Desk.com (discontinued)

Score 8.3 out of 10

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Zoho Desk

Score 8.3 out of 10

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Best Helpshift Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Help Scout

Score 9.6 out of 10

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

NinjaOne

Score 9.2 out of 10

NinjaOne (formerly NinjaRMM) is a security-oriented remote monitoring and management platform. It allows for manual customization as well as scripting and automation.

Higher Rated Features

  • Monitoring Tasks
  • Management Tasks
  • Remote monitoring

Popular Integrations

There is not enough information to display integrations.

JitBit Help Desk

Score 8.8 out of 10

JitBit Help Desk from JitBit Software is a cloud-based or installed help desk solution with a ticketing system, knowledge base, and related features.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Salesforce Service Cloud

Score 8.8 out of 10
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Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Intercom

Score 8.7 out of 10
Learn More

Intercom is an AI-first customer service platform that enhances the customer experience and improves operational efficiency, built on a single AI system with three major components: AI Agent, AI Copilot and AI Analyst (coming soon) to deliver customer service.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

SAP Service Cloud

Score 8.7 out of 10
Learn More

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Freshdesk

Score 8.6 out of 10
Start Free Trial

Freshdesk is a cloud-based customer service software that helps businesses of all sizes to deliver customer support. Freshdesk converts requests coming in via email, web, phone, chat, and social into tickets, and unifies ticket resolution across channels. Additionally, Freshdesk lets the user automate workflows, provide self-service, manage SLAs, and measure metrics, to stay on top of customer support. Freshdesk also offers out-of-the-box features like an AI-powered support chatbot, predictive…

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

HubSpot Service Hub

Score 8.4 out of 10

HubSpot Service Hub aims to bring customer service data and channels together in one place, and helps scale support through automation and self-service. According to the vendor, Service Hub provides more time for proactive service that delights, retains, and grows your customer base.

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

LiveAgent

Score 8.5 out of 10

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. It offers customer segmentation, automation, built-in CRM, and an analytics package, as well as gamification features, ultimately containing are over 180+ help desk features, and 200+ integrations. The solution boasts users among companies like BMW, Yamaha, Huawei and…

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

Best Helpshift Alternatives for Enterprises

Salesforce Service Cloud

Score 8.8 out of 10
View Demo

Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences.

Higher Rated Features

  • Self Help Community
  • Multi-Channel Help
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.

SAP Service Cloud

Score 8.7 out of 10
Learn More

SAP Service Cloud helps deliver customer value and protect the brand with intelligent customer service. It enables the user to engage with customers at their convenience, connect service with the value chain and deliver greater profitability.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Desk.com (discontinued)

Score 8.3 out of 10

Desk.com was a helpdesk, ticketing, and customer support product offered by Salesforce, and oriented towards the needs of small businesses. It is no longer sold and support has been discontinued. Salesforce recommends its modern Service Cloud as a replacement.

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

Jira Service Management

Score 8.1 out of 10

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

  • Incident and problem management
  • Change management
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

Sprinklr Service

Score 8.0 out of 10

Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights. Sprinklr Service – Enables customers to interact with a brand on their preferred channel for a consistent brand experience. Empowers agents with unified/360 customer view and recommends the most relevant responses with AI to improve agent productivity and…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

SysAid

Score 8.0 out of 10

SysAid is presented as comprehensive ITSM platform with generative AI baked into every element of service management. With a fully conversational experience wrapped into the UI, SysAid aims to empower organizations to unleash their full potential for productivity.

Higher Rated Features

  • Change management
  • Incident and problem management
  • ITSM asset management

Popular Integrations

There is not enough information to display integrations.

SolarWinds Web Help Desk (WHD)

Score 7.9 out of 10

SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

Higher Rated Features

  • Incident and problem management
  • Self Help Community
  • Multi-Channel Help

Popular Integrations

There is not enough information to display integrations.

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Brand Embassy (discontinued)

Score 7.5 out of 10

Brand Embassy is now part of NICE inContact CXone (acquired May 2019).Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers are matched with the same customer service agent throughout the experience and throughout…

Higher Rated Features

There is not enough information to display features

Popular Integrations

There is not enough information to display integrations.

BMC Helix Remedyforce

Score 5.1 out of 10

BMC Helix Remedyforce is a cloud-delivered SaaS solution for IT Helpdesk and Ticketing Management.

Higher Rated Features

  • Change management
  • ITSM asset management
  • Incident and problem management

Popular Integrations

There is not enough information to display integrations.