eAssistance Pro (discontinued) vs. Mojo Helpdesk

eAssistance Pro (discontinued)

Mojo Helpdesk

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
eAssistance Pro (discontinued)	Score 8.2 out of 10	N/A	eAssistance Pro was a Live Chat Software for websites that provides unlimited live chat support to online customers. It allows organizations to get connected with their visitors, resolve their queries and offer them instant support. The product has been discontinued.	$7 per month
Mojo Helpdesk	Score 8.3 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$24 per month

Pricing

eAssistance Pro (discontinued)

Mojo Helpdesk

Editions & Modules

No answers on this topic

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

Offerings

Pricing Offerings
eAssistance Pro (discontinued)	Mojo Helpdesk
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

—

More Pricing Information

Community Pulse
	eAssistance Pro (discontinued)	Mojo Helpdesk

Features

eAssistance Pro (discontinued)

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	eAssistance Pro (discontinued) - Ratings	Mojo Helpdesk 9.8 1 Ratings 18% above category average
Organize and prioritize service tickets	00 Ratings	10.01 Ratings
Expert directory	00 Ratings	10.01 Ratings
Subscription-based notifications	00 Ratings	10.01 Ratings
ITSM collaboration and documentation	00 Ratings	9.01 Ratings
Ticket creation and submission	00 Ratings	10.01 Ratings
Ticket response	00 Ratings	10.01 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	eAssistance Pro (discontinued) - Ratings	Mojo Helpdesk 10.0 1 Ratings 22% above category average
External knowledge base	00 Ratings	10.01 Ratings
Internal knowledge base	00 Ratings	10.01 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	eAssistance Pro (discontinued) - Ratings	Mojo Helpdesk 10.0 1 Ratings 22% above category average
Customer portal	00 Ratings	10.01 Ratings
Social integration	00 Ratings	10.01 Ratings
Email support	00 Ratings	10.01 Ratings
Help Desk CRM integration	00 Ratings	10.01 Ratings

Best Alternatives
	eAssistance Pro (discontinued)	Mojo Helpdesk
Small Businesses	Gist Score 9.5 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	eAssistance Pro (discontinued)	Mojo Helpdesk
Likelihood to Recommend	8.2 (1 ratings)	10.0 (1 ratings)
Likelihood to Renew	9.1 (1 ratings)	- (0 ratings)

User Testimonials
	eAssistance Pro (discontinued)	Mojo Helpdesk
Likelihood to Recommend	Discontinued Products It is fast and secure. JD John Davison Marketing manager Read full review	Metadot Corporation For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	Discontinued Products It is fully customizable, secure and easy to integrate It is the most user friendly live chat solution You can track Geo-location, IP address, and much more information about your website visitor It will help you to analyze your website traffic I have also integrated this software on my Facebook fan page JD John Davison Marketing manager Read full review	Metadot Corporation User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	Discontinued Products No answers on this topic	Metadot Corporation The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Discontinued Products I am still using this comfortably on my website, so I do not need any other software. JD John Davison Marketing manager Read full review	Metadot Corporation No answers on this topic
Alternatives Considered	Discontinued Products No that is the first live chat software I am using on my website JD John Davison Marketing manager Read full review	Metadot Corporation Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	Discontinued Products It will definitely increase sales It saves time and money as one person can team to handle multiple queries JD John Davison Marketing manager Read full review	Metadot Corporation Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots		Mojo Helpdesk Screenshots