Goverlan Reach, from EasyVista vs. Help Lightning

Goverlan Reach, from EasyVista

Help Lightning

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Goverlan Reach, from EasyVista	Score 9.2 out of 10	N/A	EasyVista’s Goverlan Reach process automation technology and remote support access solutions will enable support agents to have a comprehensive and exhaustive end-to-end view of all IT services from infrastructure to endpoints while providing the ability to fix issues proactively before they have a chance to impact the business.	N/A
Help Lightning	Score 10.0 out of 10	Enterprise companies (1,001+ employees)	Help Lightning in Birmingham aims to reimagine how businesses, customers and employees are able to give and receive help using Virtual Expertise. The vendor states their merged reality adds missing visual cues, gestures, and non-verbal communication methods to any session. While providing remote assitance, users simply simply reach into a device's field of view and a colleague will see the user's hand merged into their field of view. Users can telestrate, freeze images, use hand gestures,…	$75,000 per year

Pricing

Goverlan Reach, from EasyVista

Help Lightning

Editions & Modules

No answers on this topic

Enterprise: $75,000
per year per installation

Offerings

Pricing Offerings
Goverlan Reach, from EasyVista	Help Lightning
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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Solutions are available as an annual subscription and the pricing is based on the number of licenses. The price per license will vary based on the number of experts providing help and the number of technicians or engineers needing help.

More Pricing Information

Community Pulse
	Goverlan Reach, from EasyVista	Help Lightning

Best Alternatives
	Goverlan Reach, from EasyVista	Help Lightning
Small Businesses	Getscreen.me Score 9.6 out of 10	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Action1 Score 9.4 out of 10	Action1 Score 9.4 out of 10
Enterprises	Remote Desktop Manager Score 9.4 out of 10	Remote Desktop Manager Score 9.4 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Goverlan Reach, from EasyVista	Help Lightning
Likelihood to Recommend	8.0 (1 ratings)	10.0 (1 ratings)

User Testimonials
	Goverlan Reach, from EasyVista	Help Lightning
Likelihood to Recommend	EasyVista Great for managing a single client with AD integration allowing quick troubleshooting of common issues such as password lockout and aging passwords. Remote desktop is quick and easy to find individual users. It is also easy to run power shell commands whilst the user is logged in without affecting their session to fix things in the background. Incentivized Rob Booth Lead Engineer Read full review	Help Lightning I think that there are different scenarios where the platform can be used, an example is the realization of remote consultancies, individually or in the group. In this sense, I must highlight that it is great whenever you need to work with other people while sharing information, videos, or specific content. Incentivized Verified User Anonymous Read full review
Pros	EasyVista Desktop support Process Automation Easily Customisable Reporting Incentivized Rob Booth Lead Engineer Read full review	Help Lightning Sharing graphics, images and other resources. Connect remotely with different experts. Favors team work, even remotely. Incentivized Verified User Anonymous Read full review
Cons	EasyVista Occasional caching provides out of date information Basic license needs a little more Simplification of software removal would be nice Incentivized Rob Booth Lead Engineer Read full review	Help Lightning It needs a strong network or signal connection. Nothing else. Incentivized Verified User Anonymous Read full review
Alternatives Considered	EasyVista Overall I've found Goverlan Reach to be as good as other tools for remote desktops, with the ad integration taking it to the next level. This comes at a cost that not all will be willing to pay for, and the basic license of Goverlan Reach lacks many of the features that make the product stand out from the rest. Incentivized Rob Booth Lead Engineer Read full review	Help Lightning I think it is very important to make it clear that most of these tools compliment and complement each other rather than oppose or surpass each other. In this sense, it is important to know when to apply one or the other, in addition to taking the time to get to know them thoroughly and master their functionalities. However, the different tools that Help Lightning contain put it above most platforms used for remote conferencing. Incentivized Verified User Anonymous Read full review
Return on Investment	EasyVista Provide support without any codes or passwords from users Software inventory and version mismatch reporting Deployment of updates and new software Incentivized Rob Booth Lead Engineer Read full review	Help Lightning Makes work team better, even remotely. Allows to share important information and get constantly retro alimentations. Helps us to respect the Covid-19 prevention measures, while continue working. Incentivized Verified User Anonymous Read full review
ScreenShots		Help Lightning Screenshots