All in one remote support tool with bonus features
December 08, 2022
All in one remote support tool with bonus features
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Goverlan Reach, from EasyVista
We use Goverlan Reach as our everyday remote desktop support tool to provide assistance to end users. Its ad integration lets me see who's logged on where and quickly find the user session.
At the professional level, Goverlan Reach lets me do so much more than this, providing me with accurate reports on what software is installed and where and enabling the easy rollout of new software via MSI / script.
At the professional level, Goverlan Reach lets me do so much more than this, providing me with accurate reports on what software is installed and where and enabling the easy rollout of new software via MSI / script.
Pros
- Desktop support
- Process Automation
- Easily Customisable Reporting
Cons
- Occasional caching provides out of date information
- Basic license needs a little more
- Simplification of software removal would be nice
- Remote Desktop
- Automation
- Reporting
- Provide support without any codes or passwords from users
- Software inventory and version mismatch reporting
- Deployment of updates and new software
Overall I've found Goverlan Reach to be as good as other tools for remote desktops, with the ad integration taking it to the next level. This comes at a cost that not all will be willing to pay for, and the basic license of Goverlan Reach lacks many of the features that make the product stand out from the rest.
Do you think Goverlan Reach, from EasyVista delivers good value for the price?
Yes
Are you happy with Goverlan Reach, from EasyVista's feature set?
Yes
Did Goverlan Reach, from EasyVista live up to sales and marketing promises?
Yes
Did implementation of Goverlan Reach, from EasyVista go as expected?
Yes
Would you buy Goverlan Reach, from EasyVista again?
Yes
Comments
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