Eber vs. PAR Punchh

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Eber
Score 0.0 out of 10
Small Businesses (1-50 employees)
Eber is a Loyalty Marketing Platform that enables businesses to build loyalty programs that connect and retain their customers. Eber provides a suite of ready-to-use solutions for brands to start engaging customers, drive repeat sales, and build a bigger loyalty customer base. It includes more than 50 integrations with either a shopping cart, POS, and payment gateway. Loyalty made simple: For retailers, F&B, hotels or e-commerce For…
$828
per year per store or per 5000 contacts
PAR Punchh
Score 8.0 out of 10
N/A
PAR Punchh is a loyalty and offers solution that focuses on providing restaurants with the tools and services to create branded and consistent in-store and digital customer experiences.N/A
Pricing
EberPAR Punchh
Editions & Modules
Lite
$69
per month (billed annually)
Standard
$299
per month (billed annually)
Scale
$999
per month (billed annually)
Enterprise
$3500
per month (billed annually)
No answers on this topic
Offerings
Pricing Offerings
EberPAR Punchh
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeOptionalNo setup fee
Additional Details
More Pricing Information
Community Pulse
EberPAR Punchh
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User Ratings
EberPAR Punchh
Likelihood to Recommend
-
(0 ratings)
9.9
(2 ratings)
Support Rating
-
(0 ratings)
9.9
(2 ratings)
User Testimonials
EberPAR Punchh
Likelihood to Recommend
Ebertech Sdn Bhd
No answers on this topic
PAR Technology Corporation (ParTech)
We launched the program quickly and on schedule, Punchh has continued to evolve and enhance to adapt to our changing business needs, importantly developing integrations with other key partners —Olo, PAR Brink POS. I think it's ideal for a brand of our size with under 200 locations, perhaps for a chain of more than 2,000 locations, it could be worth considering building an in-house solution as a potential cost saving.
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Pros
Ebertech Sdn Bhd
No answers on this topic
PAR Technology Corporation (ParTech)
  • Reward-based App material. Punchh is great platform for reward tracking and fulfillment. I have not found one that does a better job at customer loyalty.
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Cons
Ebertech Sdn Bhd
No answers on this topic
PAR Technology Corporation (ParTech)
  • Look carefully into the integrations, find out exactly what is possible. We launched when we had Monkey Media as our online ordering tool, although it was integrated, we ended up having to move to Olo just because it was such a stronger integration.
  • I would re-think having Facebook as an option to allow registration and signup to our app. This was recommended by Punchh, but we ended up getting so many out of date email addresses in our system that were associated with the Facebook account.
  • One thing we wanted to launch with was a gift card integration, but due to Punchh not being PCI compliant, and due to other technological limitations, that's not something we've been able to bring into our loyalty app, which would be nice to have.
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Support Rating
Ebertech Sdn Bhd
No answers on this topic
PAR Technology Corporation (ParTech)
The customer success people are not as invested as it seems they should be in their clients' business, at least not for the amount of money the platform costs. I am always looking for best practices to be provided or at least discussed with my AM, and she doesn't ever seem to care about what others are doing in my industry.
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Alternatives Considered
Ebertech Sdn Bhd
No answers on this topic
PAR Technology Corporation (ParTech)
We were looking for a partner who would help us get a loyalty program and a mobile app launched quickly, Punchh delivered our app on-time, the cost was very competitive and Punchh was being used by similarly sized brands in the restaurant industry. The integrations were in place and Punchh offered the Product functionality and performance we were looking for.
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Return on Investment
Ebertech Sdn Bhd
No answers on this topic
PAR Technology Corporation (ParTech)
  • We brought in over $7M from the app use alone in Q1 & Q2 of 2019.
  • It costs a ton to keep up, especially the more modules you subscribe to. Our (not so fancy price tier) price was about $100K for 2019.
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ScreenShots

Eber Screenshots

Screenshot of the workflow to create automated messages based on specific member events or criteria.
• Event-based triggers: Activate messages for occasions like birthdays, anniversaries, or periods of inactivity
• Send automated messages via Email or SMS
• Customise personalized messages from existing templates for different triggers and member segmentsScreenshot of the centralized member data used to manage and execute multi-channel marketing campaigns. 
•  Access and utilize member information without importing or exporting lists
•  Send communications via Email, SMS, and Direct Messaging
•  Segment audiences and schedule automated campaigns based on member data and behaviorsScreenshot of the creation of a customisable points-based reward system
•  Set custom point values and earning rules for various customer actions.
•  Define flexible redemption options, and set bonus points for specific purchase actions.
•  Track point balances and history for each customer in real-time
•  Automate point expiration and bonus point campaigns.Screenshot of the interface to setup rewards for different channels, control availability, and automate personalized offers.
•  Customizable reward settings: Choose between in-store or online redemption, set quantity limits, create time-limited offers, and include partner outlets
•  Automated lifecycle rewards: Deploy rule-based personalized incentives for key member milestones (e.g., Welcome, Birthday, Anniversary)
•  Omnichannel redemption infrastructure: Enable seamless transactions via Eber website Widget, Member Web App, physical POS systems, and e-commerce platformsScreenshot of engaging game-like elements that can be added to a program.
•  Choose from a variety of games to run in loyalty programs
•  Set up various challenges such as quizzes, check-ins, and purchase targets
•  Connect gamification activities directly to points or rewards system