Ebsta vs. Sugar Connect

Their CSM Eve is great. Super responsive and helpful when you need her. Their tool never breaks!

Incentivized

It is a fantastic and very useful application. It has many customization options, but it does not have the power that a giant company requires.

Incentivized

• Easy to use
• Syncs with Salesforce
• Can add contacts to Salesforce from Ebsta fluidly

Incentivized

• Makes saving emails in SugarCRM really easy
• Flexible as to which types of records you can save to
• Accurate reporting on opens and clicks
• Easily add new records to SugarCRM from Gmail inbox

Incentivized

• It doesn’t recognize specific URL links. For example, “bob smith” could be in our CRM 10 times and it won’t know which one is the correct Bob Smith.

Incentivized

• The payment plan that Collabspot provides does not have many advantages over the free plan.
• The scores do not reflect the true assessment towards clients and candidates.
• Mail templates have an outdated design.

Incentivized

10/10 responsiveness.

Incentivized

Very similar. Two different layouts for two totally different systems. Collabspot/Sugar is my primary system, but when I was an SDR, I used HubSpot for prospecting primarily because of email automation. Now that I'm a Territory Manager, I don't use HubSpot much anymore as my time is filled up with partners and clients--I do less "hunting" these days than I did as an SDR. Our company uses SugarCRM and Collabspot is integrated so I use Collabspot almost exclusively now. Right tool for the right job, I guess.

Incentivized

• Allows us easy access to know if someone is in our database without searching

Incentivized

• The staff that enters is of guaranteed quality.
• Customers can respond to our requests quickly.
• The staff of the administration is much more committed to their work.

Incentivized