Spruce vs. Epicor CMS

I think my single most surprising and satisfying experience with ECI and its RockSolid Maxx and then Spruce products was the ease of implementation and rollout -- both on the hardware and software side. ECI seems to have mastered the idea of using an integrated team along with robust tutorials to make that process easy.

Incentivized

CMS is well suited for automotive manufacturing businesses.

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• lumber management.
• purchasing and receiving.
• Cloud based.

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• EDI Order Processing
• Serialized Inventory Tracking
• Order Processing

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• Point of sales
• P&L usability

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• Visual interface
• Report Customization

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CMS takes time to learn and use the menu driven green screen. However, once you are familiar it makes for fast navigation.

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For the most part when there is internet, we are able to log in and proceed to do our daily tasks which is very helpful, but we have also encountered a glitch on our laptop that we use to do inventory that switches to the last branch that was used. This, in combination with Spruce logging out of the remote connection daily, can cause issues if the person accessing Spruce does not have the remote connection password.

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Support is getting better but can still be slow to respond.

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Spruce is possibly just above average. Not super impressed with usability and especially not impressed with tech support who is rarely able to answer questions on the first call.

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We have more control over the backend of CMS and the fact it runs on a 5250 emulator it run a lot faster for data entry.

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• With $13 million in gross and 40 employees I'm able to run a full back office with a staff of two. In today's tight labor market that is invaluable.
• Being able to implement Spruce with almost no upgrading or replacement of existing computer hardware represented a huge cost savings to us. I'm not even sure what dollar amount I could attach to that.
• Dealing with both a wholesale and retail customers requires that we provide different levels and kinds of reporting and documentation. Spruce has made it easy to respond to the different demands that those customers place upon us.

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• Inventory tracibility
• Order Processing
• Customer Integration
• EDI Processing

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