ECM XD vs. KwikTag

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options

Incentivized

Works fine for accounting but we've found workflow capabilities are limited for those who aren't using our accounting system. License seats need to be concurrent instead of user specific.

Incentivized

• Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
• Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
• Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.

Incentivized

• Helps keep track of multiple vendors' receipts and invoices.
• The integration with GP accounting is particularly helpful and it's why we chose the system.
• Users find the system easy to understand.

Incentivized

• Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
• Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
• Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.

Incentivized

• It would be nice if we could automatically email invoices from KwikTag to responsible parties for approval.
• Need to provide a web interface that doesn't use up a license seat so other members than KwikTag users can view documents that go with what's been charged to their budget.

Incentivized

Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.

Incentivized

We use Laserfiche for our legal and membership services departments. Laserfiche is a full blown workflow and document management system that runs on our own SQL server. Therefore we have much more control of how it's set up and we can customize it more easily.

Incentivized

• Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
• Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
• Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.

Incentivized

• KwikTag has taken a large burden off our AP staff.
• Documents are readily available for retrieval without having to scan through directories full of files or boxes of paper.
• Would like to see the ability for others to at least search and view documents.

Incentivized