Laserfiche replaces the printing and storage of paper, and can replace any process that has people shuffling paper. For example, a process of taking orders from customers, picking products from a pick list, invoicing a customer, and keeping information about products in inventory that exists mostly or entirely in paper can be replaced and automated with Laserfiche. We work with hundreds of clients in many different sectors from small firms of a dozen people to worldwide corporations with tens of thousands of staff members.
- It's very good at giving a wide range of options for importing and exporting data, the Windows Client software alone can pull files from a windows folder, has a software printer to print documents into Laserfiche instead of to paper, has Office integration, the ability to pull photos from cameras, and has a scanner component.
- Laserfiche Workflow is an automation tool that is very flexible and powerful, and allows a wide range of options for automating document flows and procedures.
- Laserfiche is very good at communicating with other systems, though some systems, like big iron minicomputers, take some extra work and effort. Setting up integrations with SQL server databases are as simple as any complex IT procedure can get.
- Quick Fields, the tool for automatically importing and processing scans by Zone OCR, is primitive and out of date. The user interface is terrible, and the program can behave in unexpected ways. The OCR module from Nuance has a high error rate.
- Security and access rights are finely grained, and quite powerful, but there isn't a way to get a report of access rights and where they've been set. If a document repository is very large, and was not properly planned out and documented, untangling user rights issues can be a real mess.
- Most of the modules are intuitive and easy to use. This is a double-edged sword. Forms and workflows are quick and easy to create, but it's possible for a non-programmer to create a workflow or forms process with hundreds of copy-pastes of the same activities where someone with some practical programming experience will create a loop of a dozen activities.
It's not meant to replace purpose built software. You can't replace an accounting system or EMR with Laserfiche, though you can use laserfiche to store long term records from those systems, and automate paper based processes coming from those systems.
- Workflow is amazing. Automating routing of files to appropriate folders to file naming based on metadata field values makes the scanning process a breeze.
- Online forms allow students to easily submit pictures of their insurance card from their mobile phones, which then get inserted into Laserfiche with the appropriate metadata based on their authenticating credentials. No data entry on their part.
- Laserfiche Connector allows us to capture data from any software app, such as our Student Information System, and then use that information to view the associated document. For example, we can look up a student's previous colleges in our SIS, select the desired college and then click on the Connector icon to view the transcript for that college.
- There is a bit of a learning curve with Workflow and Online Forms, and taking the online courses or using a third party service provider for training costs money. We already pay quite a bit for the product. The online training should be free.
- It is very easy to implement
- It integrates easily with other applications
- It is a solution that despite being very simple and friendly is very robust and powerful
- Having a concurrent licensing for low-level users without having to buy an additional module
- Allow Cross-Reference
- Integrate more Forms and Workflow modules
- Laserfiche does document imaging, storage, and image compression extremely well.
- Laserfiche user administration is very easy, ties in with back-end systems using LDAP, SSO, and network security.
- Laserfiche forms are easy to design, use, and configure quickly on the web.
- Laserfiche workflow is extremely powerful, but is not easy to configure, set-up, and maintain especially if the workflow steps change. Transferring knowledge to another workflow developer was challenging, and once a workflow was configured it was not changed unless the person who wrote the workflow was available.
- Laserfiche workflow has a Windows Explorer look and feel which is intimidating to everyday users who were not computer savvy. The process needed to be explained several times to users before it was understood how the workflow moved items from one folder to another. I have seen other workflow packages that were easier to use and grouped documents/approvals in a dashboard which would be a nice feature for Laserfiche to add.
- Laserfiche Rio licenses are expensive and it is difficult to bring up an entire department and have them use Laserfiche correctly without having a full license. A read only license didn’t always give the access needed for users who only wanted to approve workflow documents and view activity.
- VT uses Laserfiche for document management of it's record construction documents of all it's structures both on and off campus. It is also used as an ftp site to share data too large to email.
- Laserfiche is used by our University Planning and Design [UDC] department whenever an upcoming project is put out for bid, or for review during the design process. When used for the bidding process, the advertisement with the Invitation for Bid [IFB] is published using various media. Within the IFB is a link, a user name and a password with which interested bidders may use to view the bid docs [i.e., bid drawings, bid specs]. There is no longer the need to produce 35+ sets of paper drawings [blue prints] or specs, nor the expense of shipping them back and forth during the review process -- that is all done online. Because of this process, UDC has been able to meet the sustainability incentive programs [requirements] set forth by the Commonwealth of VA.
- Professors on campus have used it as an FTP site for engineering students that need access to structural data on various assignments. The professors no longer have to produce pages and pages of drawings for the students -- now all they do is email their students a link, user name and password to access the data. The students appreciate Laserfiche because they no longer have to carry around a huge, rolled up set of drawings to complete their projects -- they just log in through the web portal and have all the data needed to complete their assignments; and they can do so 24/7.
- Improve search functions.
- Provide Intro/How to PowerPoint for one-time or infrequent users when they are accessing Laserfiche through a web portal.
- More drop-down menus or tabs on the web version.
We also use Laserfiche to automate our AP and AR processes. Overall Laserfiche has streamlined many processes that were cumbersome before.
- I feel the biggest strength of the product is the end user usability. The Laserfiche product is very familiar to what people are used to when opening documents, and also very simple to learn how to search and use other functions.
- Laserfiche is very easy to implement. There can be more technical things done with coding and scripting, but for the most part of all of the basics are simple and wizard driven.
- The cost of the product. Laserfiche is scalable and affordable for any company size. We have 5 employee offices and up to 500 employee offices as customers.
- The could have better options for read only users, the minimum option for read only users is 200.
- More competitive material of why Laserfiche is better than the other products out there.
- They could use a more robust capture engine that could be used for unstructured documents.
Within our own organization, Laserfiche is used primarily in our accounting and HR departments.
While accounts receivable uses the system primarily as a storage repository, accounts payable employs the use of Quick Fields Agent to automate the metadata identification of common invoices received by our primary vendors. Also through use of ODBC lookup into our accounting ERP, they are able to key in ledger numbers as they code the invoices in order to populate all searchable data and allow for automated routing of incoming documents as needed through successful payment.
In HR, we use the software to automate the collection and routing of incoming applications for employment, this allows for easy distribution of applications to the pertinent department and location managers, and to move them through the application process as well as to facilitate the automated online onboarding of new hire paperwork once a manager has selected an applicant for hire.
- Workflow is the primary strength of the Laserfiche Suite. It offers an extremely intuitive interface that can be used creatively to address any myriad of issues encountered enterprise wide.
- User Management - While this is being addressed in current updates that are coming out for the RIO environment, overall it can be difficult when many departments are involved to maintain user licensing in an organized manner in terms of budgeting and restricting the addition of users by department managers.
- As a local government, Collin County selected Laserfiche because it was the best product to meet our State's retention requirements for government records.
- Laserfiche has rich variety of template structures that index records in a convenient and efficient manner. Many of our users are pleased that they can search for documents with special index items or simple work searches.
- Laserfiche has a wonderful SDK (Software Development Kit). Our application developers can manipulate Laserfiche to our liking via the SDK. We have been able to share historic documents online with our citizens via the SDK. Genealogist are delighted.
- Laserfiche replaced IBM FileNet Content Manager in Collin County, TX.
- Laserfiche could revisit their licensing model. Our agency enjoys delivering our government documents to our citizens. We've had to reorganize our repository structure to take advantage of Laserfiche Portal. We'd like to have an internal and external portal. However, this solution is not cost effective.
- Recognizing certain areas of forms via OCR.
- Filing forms in their proper locations upon recognition.
- Keeping security on specific documents.
- The only criticism I have its that you must have a very high powered PC to process events. The packages that we processed sometimes took several minutes to run through all the procedures.
You can store and find anything. With WorkFlow you can make documents do just about anything to make the office run. It is a great easy to use yet super powerful. You can do it yourself or hire a good experienced Laserfiche expert to get you going before the other competitive products are even started.
- You can search all the documents for a specific search.
- You can limit who can see what and who can edit what. You can markup documents and always see the original.
- WorkFlow is the electronic version of the document processing system for all paperwork and progress.
- Would still be a VAR if they would be less stiff about understanding how a VAR lives and dies.
- They need to make it more like the trend in the industry of cloud. That is what killed us.
- I hope that changes since the CEO passed away will start to make Laserfiche a great leading company again.
- Scans documents in color, pictures, maps- whatever. I can import a large construction drawing and later export it to email and send it across the world! Or, staff in another building can consult the drawings simply by accessing the database. The drawings are clear, legible and you can use the ZOOM feature to make it easier to read! Some of my drawings were done using CAD then saved to a pdf. I have not encountered file size problems and I have a lot of drawings!
- You can SEARCH for a document by typing in key words. You can limit that SEARCH too by focusing in on a specific directory that you think a document may be archived in. For example, if I was looking to see when a project was approved for a grant, I could look in the GRANT folder and then search key words to find the document. Instead of SEARCHING the entire database. Makes finding a needle in the haystack a lot easier! And when you find your document, you can see which department archived it so if you have questions or need to consult the original file, you know who in your organization to ask.
- Printing from Laserfiche is very easy and your document looks great! It doesn't have that 2nd/3rd generation look.
- When importing a color pdf I have to change a setting so the pictures import in color. Otherwise, the pictures import in black and white. It would be nice if it automatically recognized color and adjusted as necessary.
- The casual user of Laserfiche gets confused when Searching and often ends up with a lot of documents that match a key word. If the left rail of the Search engine was more user friendly I think the casual/infrequent users would feel better about using this database.
- Streamline accounts payable to a paperless process to increase efficiency and productivity of manager approvals and paying creditors
- Universal access of documents between office locations decreasing/eliminating inter office mail as files/folders have security access setup between departments and employees
- Backup and version control of documents with the ability to read any old/out dated document
- Automated process to sort, tag, and file documents
- Quickfields sometimes became difficult when the OCR had difficulty reading the barcodes even after intense manipulations and changes to make the index sheet work; though when it worked which was most of the time, it was seamless
- As I work in IT, it was easy for me to learn the product, however more simple documentation for end users without IT backgrounds.
The scanning and optical character recognition (OCR) functions are accurate. I used to review every single scan to make sure that invoice and check numbers were captured accurately so they can be located when needed, but I no longer do that because I have confidence that Laserfiche has captured it correctly. We have stopped storing the actual paper check stubs and invoices in my office. They are immediately boxed and stored for a couple years because anything that the auditors require, I have been able to locate in Laserfiche and supply them in PDF format. My only complaint is that deskewing documents is not as good as Adobe Acrobat and needs improvement.
- Clean scanning at any resolution your scanner supports
- Accurate Optical Character Recognition (OCR) for locating scanned documents
- Supports storing and searching .PDF, .DOC or .XLSX documents
- Deskewing documents when they go through the scanner slightly crooked is not done or is so minimal you can't tell. So most of my scans are slightly crooked.
- The program is extremely sluggish if I add all the processes I want to occur during scanning -- like OCR. I have to do it as a separate process at the end of the day.
- It does not take advantage of dual (or more) processors and all the RAM I have. Memory runs out too quickly and slows scanning to a crawl when scanning very long double-sided documents.
- Quickfields is an add-on that provides zones that can be set up for repeatable processes. So if you have a PO, or Invoice, the zones allow you to identify, OCR, and quickly index, so you can process thousands of documents, automatically, without manual input or intervention.
- Lots of add-on products to extend the functionality of your MFP's or scanners for digitizing paper.
- If your documents have sensitive information, there are many adjustable controls to help with those industry or company specific needs.
- While it is a great product, integration with some databases, if they are not standard MS SQL, can provide challenges. This can be frustrating as we were trying to input data from a Progress database, and it was difficult. Once it was done, it enhanced what we were able to auto fill within Laserfiche significantly.
- Laserfiche is a large platform. Lots of options. So it can get pricy depending on implementation. There are multiple licensing options, and they range from affordable to very expensive, so you have to be diligent in understanding what your business needs. Don't overbuy, you can always add on. And know your limits, as implementing the various pieces are more difficult at the user level, changing behaviors. The software works fine, but those that have to use it, don't always comply.
- Document Security
- Organization Wide Access
- Search Indexing
- Document Scanning / Clean Up of Scanned Documents
- Connection with Scanner (Often would loose connection to the scanner)
- Weblink Sessions (Often would open multiple sessions for each AOL user)
- Better Whitelabeling / More Customizations
- The software is very easy to use, it feels very familiar to the way users typically use Windows and other OS's.
- Sharing access across the organization while limiting access to key individuals is extremely easy to setup.
- The software is very expensive to implement.
- Time and resources required to roll out the service are also very extensive
- The version we implemented relied on servers and equipment within the home office, it would be a more effective tool if it was built as a cloud SAS offering, with backup on our local servers.
- The Systems flexibility allows you to set it up in a way that is beneficial for your organization. You don't have to try and make it work, you can make it work the way you need.
- Laserfiche Forms is amazing. Instead of taking paper documents and processing them into electronic versions, you can recreate your forms as web forms so they are electronic to begin with.
- Laserfiche Workflow has allowed us to save time and money by getting documents to the people that need them without having to worry about losing paper.
- There is no all-in-one web admin interface, although I have been told one is in the works.
Many departments use Laserfiche as their main resource for accessing and reviewing student documents for Admissions, Financial Aid and Counseling. Documents in these areas are taken in at a main reception desk, scanned, indexed and stored for review by specialists.
Other departments, including Accounting, Admissions and Information Technologies use PDF forms to submit requests to automated workflows. These workflows reduce paper, loss of requests and expedite our internal processes by moving the documents within the Laserfiche Workflow system so that each person who needs to review the document can do so quickly and efficiently and then approve it to move it along in the process.
- Document archiving and indexing
- Workflow and business process automation
- Detailed audit trails of document creation, movement, deletion
- Strong security allowing documents and folders to be secured down to specific users, groups, Windows User Groups, and more.
- Their Audit Trail tool is a bit sluggish and could use some performance adjustments. But the tool itself is very useful - providing complete details of when documents/folders are created, edited, moved, deleted and who performed these actions at each step.
- It is very easy to organize files using folders and such. You can make the files look very neat.
- The compatibility with a diverse amount of the type of files that Laserfiche can hold. It seems like you can store anything in there.
- The high amount of functionality of Laserfiche other than just storing the files. Such as adding metadata, OCRing, manipulating documents, and making inaccessible sections for certain departments.
- Laserfiche seems very speedy as well.
- PDFs seems too not be very malleable in Laserfiche.
- When OCRing, I have to manually make sure all writing is face up by rotation documents. It would be nice if Laserfiche could rotate documents while OCRing.
- You cannot rename or move the file while OCRing, which can be annoying when it contains a lot of pages and takes a very long time. It stops you from multitasking.
- When adding metadata, if you do something else on the computer, Laserfiche will automatically put in for example the current year, or add something else.
- Document warehousing
- Process efficiency via digital automation
- Paper reduction
- Support (they're very knowledgable but always seem annoyed to help - I'm speaking to our LF support vendor which is a 3rd party, not the LF corporate office)
- Quick Fields "Recent Sessions" is the springboard for that process and there's no way to sort the sessions which is frustrating when dealing with 50+ separate sessions
We are a membership organization, and we're using Laserfische to house all of our member documentation, financial data, and other items and removing almost all paper files within the organization.
With the use of Quickfields, we're able to file documents about members more quickly than if we were doing manual files.
- We have over 30,000 members and having the space for the files would be vast. We don't have any problems with folders being filed in the wrong place, or lost documents.
- We can log on from any computer and access our documents.
- We can easily search against the documents to find any files that meet the searched criteria
- I can't think of anything that could be done easier.
- I like the public forms and how much of it you can customize.
- Workflow designer is very user friendly and easy to learn.
- Web access has recently been revamped and looks great.
- Integration with PDFs needs to be better, especially fillable PDFs.
- I'd also wish workflow could send attachments back to forms instead of just data.
- Laserfiche Connector still isn't what they make it sound like. There are a lot of bugs and it's clunky.
- Easy to mold for your specific needs.
- Security can be set up in a variety of different ways so you don't have concerns about sharing anything confidential.
- Easy to save documents and find documents. When I worked for the real estate office I was tasked with scanning and saving things in Lasferfiche in an effort to bring the company paperless. It is easy to save documents and very easy to find documents using various search commands.
- Text recognition was extremely helpful when trying to find terms outlined in documents saved to Laserfiche.
- I often have issues with dropping documents from zip files into the system.
- Web system could be optimized for easier "bulk" saving from the web. You have to save each document one by one from the web, there is no way to bulk download.
- Well suited any time you have lots of documents that lots of people need to access and see.
- Not as well suited for small businesses.
It has increased productivity in searching through millions of documents and kept security at the peak of its existence.
- Minimize the load time and speed of pulling and reviewing large documents
- Made searching a much easier process
- The automation workflow application is key to keeping all the data in Laserfiche well organized and searchable
- The documents can't be easily exported in the case of sending a mass amount of documents for business reasons
- Once the business moves in a direction of updating/purging within Laserfiche, it is really difficult to revert
- The integration with other applications always seem daunting
It's not for businesses that only require the storing of documents for it will not be necessary if all that is needed is a couple of named folders.
Laserfiche Scorecard Summary
Feature Scorecard Summary
To learn more about pricing, please visit https://www.laserfiche.com/ to get in touch with a Laserfiche professional.
Laserfiche Support Options
|Free Version||Paid Version|
|Video Tutorials / Webinar|
|Regional Training/User Groups|
Laserfiche Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Linux, Mac|
|Mobile Application:||Apple iOS, Android|
|Supported Countries:||North America, South America, Europe, Eurasia, Africa, China, India, South Pacific, Middle East, Australia|
|Supported Languages:||English, Spanish, French, Arabic, Chinese|