Laserfiche

Laserfiche

About TrustRadius Scoring
Score 7.9 out of 100
Laserfiche

Overview

What is Laserfiche?

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers...
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Recent Reviews

Top-Notch

9 out of 10
October 29, 2019
Laserfiche is used throughout the entire city as a records management repository. I am currently responsible for ensuring proper records …
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Best DMS ever

9 out of 10
October 14, 2019
Laserfiche is used in the schools where I managed the IT Department. We used it in archiving the student files, as well as each …
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Popular Features

View all 12 features
  • Document management (23)
    8.2
    82%
  • Content capture & imaging (23)
    8.2
    82%
  • Records management (22)
    8.0
    80%
  • File sync, storage & archiving (23)
    7.2
    72%

Reviewer Pros & Cons

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Video Reviews

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Pricing

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Subscription

$50.00

On Premise
per month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.laserfiche.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services
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Product Demos

What is Laserfiche?
01:45
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Features Scorecard

Enterprise Content Management

8.1
81%
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Product Details

What is Laserfiche?

Laserfiche is an enterprise content management solution that automates processes, manages documents, and integrates applications across the organization. It works within the user's existing infrastructure by bringing their applications together, with the goal of simplifying how work gets done.

With Laserfiche’s code-free process designer, users can keep things moving quickly between departments without programming experience. Document management features digitize and organize business-critical information while keeping team members on the same page every step of the way.

Since 1987, Laserfiche has developed compliance and business process solutions for multiple industries, including:

•Local, State and Federal Government
•Higher Education and K-12
•Wealth Management
•Healthcare

The vendor promises to help organizations achieve rapid ROI with Laserfiche’s robust, out-of-the-box features or leverage powerful customization tools to develop solutions that meet their needs.

Laserfiche aims to streamline business operations so users can focus on the people and ideas that drive their businesses forward.

Laserfiche Features

Enterprise Content Management Features

  • Supported: Content capture & imaging
  • Supported: File sync, storage & archiving
  • Supported: Document management
  • Supported: Records management
  • Supported: Content search & retrieval
  • Supported: Enterprise content collaboration
  • Supported: Content publishing & creation
  • Supported: Security, risk management & information governance
  • Supported: Contract lifecycle management
  • Supported: Automated workflows
  • Supported: Mobile support
  • Supported: Integration

Laserfiche Screenshots

Screenshot of Laserfiche Records ManagementScreenshot of Change of Major/Minor Request created with Laserfiche FormsScreenshot of Student Information Sheet created with Laserfiche FormsScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Quick Fields ScanningScreenshot of Laserfiche Mobile RepositoryScreenshot of The Laserfiche home screen is an intuitive starting point where users can access their open tasks, starred documents, forms and more.Screenshot of Creating and automating forms is a breeze with our easy-to-use software.Screenshot of Access a centralized repository from any web browser using the Laserfiche web client.Screenshot of With Laserfiche, you can easily access business process metrics to identify bottlenecks and assess process health.

Laserfiche Video

Discover how Laserfiche Enterprise Content Management (ECM) software can benefit your organization. From securely storing your information to automating routine processes, Laserfiche will help ensure you never lose a document again.

Laserfiche Integrations

Laserfiche Competitors

Laserfiche Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationApple iOS, Android
Supported CountriesNorth America, South America, Europe, Eurasia, Africa, China, India, South Pacific, Middle East, Australia
Supported LanguagesEnglish, Spanish, French, Arabic, Chinese

Frequently Asked Questions

Laserfiche has two main editions: Rio and Avante: Laserfiche Rio is designed to meet the needs of large organizations that have more than 100 users. It combines content management functionality with business process management (BPM), security and auditing, unlimited servers and a thin-client interface. Add-ons include records management functionality, public Web portals and production-level document capture and processing. Laserfiche Avante is an ECM suite for small to medium organizations with fewer than 100 users. It combines content management with workflow tools that automate business processes. Built on the Microsoft platform, Laserfiche Avante allows users to drag and drop e-mails from Outlook® into Laserfiche.

Xerox DocuShare, OpenText Content Suite Platform, and OnBase are common alternatives for Laserfiche.

Reviewers rate Automated workflows highest, with a score of 9.

The most common users of Laserfiche are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 46)
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Score 5 out of 10
Vetted Review
Verified User
Laserfiche Avante is quite useful for our organization to help us to complete the automation process for our client's project. It really saved our time in working manually and now we are able to automate the whole process easier. It also helps to record our project data properly and if any updates are required, it makes it easy to do that also.
  • Helps in Automation Process.
  • Document Readiness.
  • Advance search content.
  • Needs improvement in Automation Process.
  • Searching content is quite slow.
  • UI Design can be improved.
Laserfiche helped to complete our automation process of the project. It features quite amazing and worked very well for us. It also has a great quality content search level as well as records data properly as needed.
Rashad Guliyev | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Document management service is the leading one that we benefit from using Laserfiche. Besides, it provides amazing analytics that enhances our transformation to the digital world as digital transformation is our company policy for the next 5 years. it enabled the centralized document management system that prevents the waste of time, ineffective effort direction to things could be solved with process automation.
  • Document management.
  • Process Automation.
  • Integrations.
  • UI could be challenging sometimes.
  • Tutorials are not free.
  • Sometimes crashes while using.
  • Pricing policy.
It is a super digital store for our working process that accelerates the whole journey with features like scanning, approval, submission, etc that eradicate the unwanted process that causes the slowdown in our work from point of documentation. Creating web form processes and reports is amazing that gives huge value to our enterprise.
Stephen Green | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
As a municipal law enforcement organization, we have found Laserfiche very useful both internally and in support of our outreach efforts with the public. Internally, we have developed forms that streamline repetitive reporting tasks while reducing the number of manual user inputs that are required. The forms are flexible to meet our needs, and we have developed a process that utilizes prefilling the most common and preferred responses on some forms so that users only have to make changes to the form where something out of the ordinary has occurred. When those responses are populated, the form can be set to open another dialog box to allow the user to elaborate on what happened. Once a form is complete, the submit button sends a PDF image to the selected addresses. Simple and reliable. For our public users, we are able to post the link to a Laserfiche form which allows the citizen to submit information or queries simply without having to print a form, scan, or mail a form in multiple steps. The simple interface greatly increases the instances of form submission. Overall, we are very happy and continuing to find new ways to leverage the product.
  • Automates routine reports that do not need to be entered into our formal reporting system.
  • Allows for anonymous submission of complaints or tips from the public.
  • Creates a neatly and efficiently organized record of an incident through the use of checkboxes and short answers instead of a long narrative.
  • Would like Laserfiche to be able to send forms to an internal share drive folders on our network.
  • Would like the report output to be in a format that can be amended without requiring additional software.
  • Would like submitters to be able to add their email address to the routing of a form prior to submitting.
Laserfiche is well suited to the submission of simple routine reports to create a record repository. We use it for routine transport reports, audit reports, and anonymous citizen complaints. It creates a simple chronological record of routine events that can be reviewed and easily stored and recalled. Because the reports are in PDF format, it is not well suited to anything that needs to be imported into a common database or amended after submission.
Score 5 out of 10
Vetted Review
Verified User
We use Laserfiche to submit and approve POs.
  • It's easy to navigate for submission.
  • It's easy to navigate for approval.
  • It quickly emails you when a PO is ready for review.
  • I'd like to see it integrate more fully with our financial software.
  • I'd like to be able to submit and approve POs off campus without paying $14k a year.
Our biggest complaint about Laserfiche is that it requires a VPN for us to access it offline. The cost to have it in the cloud is more than twice what It would cost us to switch to the PO system offered with our financial management software.
Score 8 out of 10
Vetted Review
Verified User
When I was assigned a project to scan all terminated employee files and then move and arrange them into Laserfiche, it was the first time I learned about Laserfiche and its capabilities. Since then, I've utilized Laserfiche on a regular basis for a variety of activities during my internship. Laserfiche is used throughout the company to save and retrieve long-term records as needed.
  • Organizing files with folders is simple. You can tidy up the files
  • Laserfiche's wide range of file types compatibility. It appears to hold everything
  • Laserfiche does so much more than merely store files. Add metadata, OCR, manipulate documents, and lock down portions for select departments
  • You can't change or relocate the file during OCRing, which is inconvenient when there are many pages to scan. It prevents multitasking
I feel the product has the potential to be really beneficial in a broad sense. Laserfiche appears to be the most appropriate solution for any firm that has a large number of papers that are electronic or that they wish to be electronic. A smaller organization that does not require a large amount of data storage on a computer would not reap the benefits of this technology. The product appears to be aimed mostly at medium- to large-sized businesses.
Score 9 out of 10
Vetted Review
Verified User
Laserfiche provides capabilities ranging from records management to document routing, electronic forms, and digital signatures. It is a powerful solution that enables my entire enterprise. Its intuitive user interface allows my users to quickly adopt and use the software, speeding acceptance and minimizing the IT support, as nowadays nobody wants IT to support, as they are very expensive.
  • Helps in vendor and contract management.
  • Helps in records management.
  • Streamlines travel and expense management.
  • They can work more on the integration part, they can surely allow users to integrate with many other applications as well.
  • They can reduce the overall cost of ownership
  • They can try and work better towards providing new releases faster to users.
It is a feature-rich Web interface that does not require any software to be installed, maintained, or updated at the workstation level. I really like this thing. The security part is also very overwhelming, particularly the built-in auditing solution for security and compliance. I do feel, that company is particularly new, and they are still working on the Support end, They can surely work on their Customer Support a little more. For that aspect, it is less appropriate.
Shreshthi Mehta, PMP®, PHR® | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Laserfiche is being used by many departments in the entire organization. It has been hugely helpful in reducing physical space. Just within the HR department we have eliminated cabinets and have uploaded all confidential documents in Laserfiche. It helps in storing all information in one place which can be accessed from anywhere.
  • Good storage space to store a vast amount of paper information.
  • It is fairly easy to scan and upload documents in Laserfiche.
  • It is also easy to create folders and organize data appropriately.
  • As per law, we are required to save HR documents for 7 years. It was a nightmare to manage the paperwork before Laserfiche.
  • Once I broke my nails while trying to pull a folder from a cabinet. The files were packed tightly. I am happy that does not happen with Laserfiche.
  • While the storage space in Laserfiche is in abundance, it is still difficult and time-consuming (though less) to find documents.
  • We store huge amounts of data in Laserfiche. We can run searches but it still takes time to find. Computer speed and internet connectivity also play a huge role here.
  • Laserfiche stores information well. But, many companies are moving to digital systems where documents can be signed online. In the future, Laserfiche may be useful only for accessing historical information.
With the onset of Dayforce, Workday, Bamboo HR, and other HRIS systems, document management is fairly simple. We have created digital forms for several HR operations and these are signed electronically. We are trying to reduce paper and the need for uploading documents in Laserfiche. Advanced HRIS systems also have the ability to store paper data in electronic format. These systems integrate a list of HR features. While Laserfiche is a good tool, its use is getting obsolete.
We are very happy with the product. We have no issues with it. We have never reached out to Laserfiche customer support. If at all we had any questions regarding product features, they were resolved by our internal IT department.

The beauty of the product is its simplicity. But, the needs of our department are changing and we are unsure if Laserfiche will be able to sustain the changes.
October 29, 2019

Top-Notch

Alexa Siebert | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Laserfiche is used throughout the entire city as a records management repository. I am currently responsible for ensuring proper records management for our specific department. In our department, employees are instructed to place any documents with a retention, as well as permanent documents within Laserfiche. We store those documents within a departmental folder, in addition to a shared area with the entire city. We place metadata on the documents so that they are easily searchable. We have also added a records code to the meta data in order to properly run reports on document retention.
  • Scanning
  • Uploading
  • Retaining Documents
  • Search Engine
  • Web Client and Desktop Client should match
  • OCR capability within web client
Laserfiche is a great software for uploading and retaining documents. Once the software has been utilized, it is easily able to upload documents and retrieve them. However, the software is not very user-friendly off the bat. If someone has no experience with the software, it can be very intimidating to use. There are a lot of hidden features that users may not know about unless they have utilized the online resources. The desktop and web clients are different and have different capabilities. Often times, you can be taught one thing in the desktop that cannot be done in the web client (for example, OCRing current documents within the repository).
I have never had to wait for help from Laserfiche. If I cannot find the answer online, I can easily send an email to a customer support representative. I have always been helped the same day and my questions have always been resolved. The Empower conference is always a great learning opportunity and the online resources and webinars are top-notch.
Dean Vasquez | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We scan and have accessible completed applications and files. These files go back 15 years, so we have archived information at our fingertips. In our industry, it is very valuable to find details from former files and the OCR makes this process valuable and quick. We are able to keep our database current with regular additions of completed projects and the entire staff has access to valuable information.
  • OCR reading for obscure content in archived files.
  • Allows custom labeling and tagging for our internal unique use.
  • Allos multiple users at once.
  • It does not have a secure remote login features (or we don't have it).
  • Finding the specific term of the search can be difficult in multi hundred page documents.
  • A web app would be amazing, but hugely complex.
I needed a specific detail on an old client for their legal needs. I was able to search and find the information quickly and then transmit it to them digitally. The client was surprised and excited by the quality of work we could provide for them. Since it is a desktop usage, we are able to run quickly and efficiently.
When I have had issues, customer support has been quick and efficient to assist. No unmet needs in our organization so we are quite pleased.
Score 10 out of 10
Vetted Review
Verified User
Laserfiche is HCC's new EDMS. I love it because everything is quickly found and also indexed perfectly. One of the great features is if you are attempting to capture a document into the system it will not allow the document to be imported into the system if it has missing or incorrect information. The feature I love best is the searching methods. You are able to input so much information that you find exactly what you are looking for without taking too much time. The only thing I dislike is that you can only preview pdfs and images.
  • Searching
  • Indexing
  • Importing
  • The only thing I dislike is that you can only preview pdfs and images.
We receive public information requests frequently. Before we implemented Laserfiche we would have to literally chase individuals down to obtain the information we need. Now that all this information is stored in one place it is very easy to find what we need. I honestly have no scenario where Laserfiche was not well suited or needed.
Laserfiche has so many options and features. They can really taylor make it to precisely what your specific needs are.
Angela Jordan | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our County as a whole uses Laserfiche in most departments. Many departments use Laserfiche as a repository, but our County has purchased Laserfiche Forms in the last few years which has opened up new opportunities for digitalizing our offices. We have several departments using Laserfiche Forms to help internal and external processes become streamlined, user friendly, and easier to store. We have created an on-boarding form for departments to use when hiring a new employee, promoting within, terminating, etc. We have a travel and training request form so employees can request training and have all their information in one spot for managers and travel coordinators. We are currently working on changing our Building & Planning Department's permitting system over to entirely run on Laserfiche. We just recently upgraded our Board of Equalization process to an online process so appellants can appeal online, check their status, and use their online dashboard for all their needs.
  • Laserfiche is easy to learn. Anyone, whether they have experience with IT or not, can learn how to use Laserfiche.
  • Laserfiche Forms allows people to use the form without having each person needing to be fully licensed which saves money.
  • Laserfiche Workflow and Forms can make processes quick, easy, and efficient, freeing up time so staff can get more work done.
  • Some functions in Laserfiche Forms makes it hard for the average user to use such as formatting how you want a telephone number or horizontal fields.
  • CSS and Java Script make it harder for the average person to be able to make the forms the way they want. Laserfiche Answers helps but is time consuming.
Laserfiche is perfect for businesses that need a place to appropriately store their documents digitally and want an environment to grow from. Adding Laserfiche Forms helps grow a business' ability to process their work and reach their customers easier. Laserfiche could be used for all sizes of businesses but may not be as worth it for very small businesses.
Laserfiche offers an online forum called Laserfiche Answers. This is a great place to go to look up answers to questions you may have. Other power users as well as Laserfiche staff and resellers can also answers your questions. You can call your reseller or Laserfiche as well and get an question you have answered quickly. Everyone is so willing to help and so great to work with.
Heather MacLean | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
The whole department is using the Laserfiche, and I love it! Like any software sometimes there are glitches but nothing major. It makes scanning invoices and any documentation we have sooo easy. I wish I had it at my new job, I even suggested they look into it.
  • Scans all of our documents very quickly.
  • Cuts processing time in half.
  • Quality of the scanned documents is very good.
  • If the code is not scanned properly then documents get sent to a sort of misc. junk file and you have to figure out which one is yours.
We had tons of invoices and documents scanned on a daily basis and it made the effort easy and easily searchable for document storage.
Anytime we had a problem there was usually a quick answer back.
October 14, 2019

Best DMS ever

Score 9 out of 10
Vetted Review
Verified User
Laserfiche is used in the schools where I managed the IT Department. We used it in archiving the student files, as well as each department's document archiving.
We didn't have a business problem, but technically we looked to solve "volume-based storage" which is not allowed to make a regular backup. If any disaster happened to the server the restore process is very complicated. The only way to back it up is to create it on the virtual machine then back up the whole VM.
  • User-friendly interface, which allows any user to deal with it easily.
  • Workflow configuration and usage are very easy.
  • Quickly search for any document and find it with less effort.
  • Backup and restore procedures.
  • Cost of license.
Excellent document management system as well as archiving. On the enterprise level, it's very stable and the web version is working very well. Integration using the workflow with other systems is easy to configure and I'm able to work with a wide range of scanners is a plus which was not available in earlier versions.
Professionalism of the support team, gave support in adequate time.
Jamie Scott | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Our campus uses Laserfiche to electronically store paper documents. We securely store everything including financial aid documents, documents for international students, admissions documents, employment documents, etc. As is feasible, we are converting from paper documents to online forms using Laserfiche Forms. Some of our online forms are public-facing so that prospective students can complete them. And some of our documents are internally facing so that only students or employees can complete them.
We have been able to dramatically reduce the number of paper forms we use. We have also been able to make those electronic forms more readily available by offices across campus. With the proper access to the Laserfiche Repository, multiple offices across campus search for or navigate to documents either scanned in or created electronically. When documents are stored in the Laserfiche Repository a template of searchable metadata can be attached to it. When we assign student or employee ID numbers to the document, we use processes in Laserfiche and that ID number to retrieve the rest of the desired data from our database. This has shortened the processing time on documents and takes out a great deal of the error opportunities.
  • It allows us to store multiple types of document formats to the repository. Nearly any type of document can be stored.
  • Allows us to print using a Laserfiche print driver and it stores what we print to the repository. Think emails, copies of letters, copies of contracts, etc.
  • We use Laserfiche Forms to create online forms that we can route from office to office for multiple approvals before it's final acceptance.
  • We use Laserfiche QuickFields to scan in documents and process them as a batch. We have processes now that take single page documents, OCR's them for a student ID, and stores the ID with the document so that the next process can use it for a lookup. We also have QuickFields processes that take a single file of, sometimes, hundreds of multi-page documents that were printed into Laserfiche and splits into individual multi-page documents, OCR's the ID from the page, and stores it in the student's online file. All this without intervention from the end-user.
  • They really don't have any formal training that I'm aware of. From an end-user, it can be learned fairly quickly. But as a creator of forms and workflows, there isn't much training documentation available.
If you find yourself with dozens of file cabinets of the same documents, Laserfiche can certainly help you with storage and processing. If you have documents that have to get approved by multiple people you can do that very easily with Laserfiche. If you need some good business process rules on how documents should be stored and filed consistently, Laserfiche Workflow is excellent. We have many workflows that watch folders for different departments on campus. Some of the workflows act on documents as they arrive and some act on documents as they have changes made to them. Typically, we verify that all the required data is completed on the form, and then rename it appropriately and file it where it is supposed to go. Accept for an employee possibly entering the student's ID on a scanned document or marking the document as completed, all of this is done without intervention.
Laserfiche has a great online community that tends to be the frontline support. You rarely interact directly with a Laserfiche employee. If you have an issue that the community can't solve, then you turn to your VAR. They are usually very knowledgeable. The VAR also acts as an intermediary between the customer and Laserfiche.
Score 10 out of 10
Vetted Review
Verified User
Laserfiche is being used to steadily transform our organization from paper-based with manual processes into a digitized, automated and streamlined insurance company. Laserfiche is being utilized by our entire organization to varying degrees.

In its most basic form, it is an electronic repository with document management, so that all users can access the same documents (policies for example), regardless of which applications they use, or which departments they reside in.

Various workflow automation and processes have been progressively built around the documents. A simple example is a new hire process, which orchestrates responsibilities across HR, Information Technology, and business departments, creating a smooth, seamless process.

Additionally, external applications can be seamlessly integrated with Laserfiche, accessing documents, updating metadata and triggering workflows.
  • Electronic content management- it provides backup, versioning, access controls, retention policies, powerful search, metadata, and routing. It provides several facilities for importing scanning documents including OCR.
  • Business Process Automation via workflow. Built on Microsoft WWF technology, Laserfiche provides a developer studio (designer) for rapid, visual development. It contains dozens of pre-built objects to accomplish numerous tasks, including document routing, rules, and web API integrations.
  • Electronic Forms- an easy to use interface for creating input forms which can be routed, saved to the repository, and integrated into a workflow.
  • Robotic Process Automation- Laserfiche has put an emphasis on developing their RPA solution to be a serious player in this space. Their RPA bots can be easily integrated into business process automation (BPAs).
  • While Laserfiche has some powerful development tools, it is difficult to manage configurations while promoting code across environments. For example, SQL connections and other environment specific resources have to be manually configured in each environment.
  • Laserfiche forms are a newer addition to the product family and could use some product maturity. While easy to use for simple forms, once your forms become more complex, you need to accomplish tasks by heavy JavaScript coding.
Laserfiche is ideal for digitizing and streamlining the workplace. Business processes can be automated very quickly with the robust tools provided. The limitations will be about understanding the processes enough to automate them properly, which requires a collaboration of information technology with the business.

Laserfiche is an enterprise-class solution requiring a robust infrastructure to support it including a scalable RDBMS back end like SQL-Server or Oracle, so smaller organizations might want to consider a cloud-hosted solution, rather than hosting it in-house. Additionally, best practices need to be put in place quickly or else the repository can easily become a mess. I would recommend professional services to help get started on the right footing.

One item that Laserfiche could do better is providing a corporate portal solution. As the central repository, it is the de facto backend to a portal and would make sense to provide a UI. They do have a product called Discussions which provides a collaboration site, so they are on the right track.

Finally, while they do offer an entry point into RPA, there are products that focus solely on that space and are far more sophisticated for managing bots.
Glen Murie | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Reseller
My employer, Gordon Flesch, is a VAR for Laserfiche. I am the primary point of contact for all of our customers after implementation, and am responsible for implementation and maintenance of Laserfiche hosted on cloud servers for a few dozen of our clients. We also use it internally, and I consult with an assist our in house team when they need help with the product.

Laserfiche replaces the printing and storage of paper, and can replace any process that has people shuffling paper. For example, a process of taking orders from customers, picking products from a pick list, invoicing a customer, and keeping information about products in inventory that exists mostly or entirely in paper can be replaced and automated with Laserfiche. We work with hundreds of clients in many different sectors from small firms of a dozen people to worldwide corporations with tens of thousands of staff members.
  • It's very good at giving a wide range of options for importing and exporting data, the Windows Client software alone can pull files from a windows folder, has a software printer to print documents into Laserfiche instead of to paper, has Office integration, the ability to pull photos from cameras, and has a scanner component.
  • Laserfiche Workflow is an automation tool that is very flexible and powerful, and allows a wide range of options for automating document flows and procedures.
  • Laserfiche is very good at communicating with other systems, though some systems, like big iron minicomputers, take some extra work and effort. Setting up integrations with SQL server databases are as simple as any complex IT procedure can get.
  • Quick Fields, the tool for automatically importing and processing scans by Zone OCR, is primitive and out of date. The user interface is terrible, and the program can behave in unexpected ways. The OCR module from Nuance has a high error rate.
  • Security and access rights are finely grained, and quite powerful, but there isn't a way to get a report of access rights and where they've been set. If a document repository is very large, and was not properly planned out and documented, untangling user rights issues can be a real mess.
  • Most of the modules are intuitive and easy to use. This is a double-edged sword. Forms and workflows are quick and easy to create, but it's possible for a non-programmer to create a workflow or forms process with hundreds of copy-pastes of the same activities where someone with some practical programming experience will create a loop of a dozen activities.
At its core, Laserfiche replaces paper, and any process where paper documents are printed, filled in, passed around, and stored is perfect for Laserfiche. While expensive, Laserfiche can provide a cost savings by replacing printers, copiers, scanners, paper, ink, and tasks that involve repetitious paper shuffling. It also does a good job of integrating with other systems through the workflow tool.

It's not meant to replace purpose built software. You can't replace an accounting system or EMR with Laserfiche, though you can use laserfiche to store long term records from those systems, and automate paper based processes coming from those systems.
December 02, 2016

Laserfiche for the win

Score 10 out of 10
Vetted Review
Verified User
We are using it in several departments (ITS, admissions, HR, business office), with several other departments waiting in line for their turn. It is being used to manage both employee and student documents from both paper and digital sources. Data is captured with online forms, and work flows are created to automate routing, naming, and other processes.
  • Workflow is amazing. Automating routing of files to appropriate folders to file naming based on metadata field values makes the scanning process a breeze.
  • Online forms allow students to easily submit pictures of their insurance card from their mobile phones, which then get inserted into Laserfiche with the appropriate metadata based on their authenticating credentials. No data entry on their part.
  • Laserfiche Connector allows us to capture data from any software app, such as our Student Information System, and then use that information to view the associated document. For example, we can look up a student's previous colleges in our SIS, select the desired college and then click on the Connector icon to view the transcript for that college.
  • There is a bit of a learning curve with Workflow and Online Forms, and taking the online courses or using a third party service provider for training costs money. We already pay quite a bit for the product. The online training should be free.
Any paper document or online form that needs to be easily retrieved needs to be put into Laserfiche. If you can describe how you manage documents, then you can build a workflow around that logic. Sometimes if a document is already easily retrievable from another system, such as a report, then it may not be appropriate to put into Laserfiche.
Score 10 out of 10
Vetted Review
Reseller
We use it throughout the organization. We were able to improve our customer service process and management of electronic documents.
  • It is very easy to implement
  • It integrates easily with other applications
  • It is a solution that despite being very simple and friendly is very robust and powerful
  • Having a concurrent licensing for low-level users without having to buy an additional module
  • Allow Cross-Reference
  • Integrate more Forms and Workflow modules
Laserfiche is great for document management, workflows, and electronic forms; but the main reason for buying Laserfiche is the interface. It’s easy, and appealing but at the same time full of functionality and is a really strong solution.
Joy Beddingfield | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Laserfiche is being used by the City of Roanoke, Virginia as a technology solution in many departments. Some departments use it solely as a document management storage solution and other departments use it with workflow routing, forms, and approvals that allow the department(s) to go paperless and improve business processes. The biggest business problem we found was the acceptance of using Laserfiche workflow routing as a new business process over paper pushing documents.
  • Laserfiche does document imaging, storage, and image compression extremely well.
  • Laserfiche user administration is very easy, ties in with back-end systems using LDAP, SSO, and network security.
  • Laserfiche forms are easy to design, use, and configure quickly on the web.
  • Laserfiche workflow is extremely powerful, but is not easy to configure, set-up, and maintain especially if the workflow steps change. Transferring knowledge to another workflow developer was challenging, and once a workflow was configured it was not changed unless the person who wrote the workflow was available.
  • Laserfiche workflow has a Windows Explorer look and feel which is intimidating to everyday users who were not computer savvy. The process needed to be explained several times to users before it was understood how the workflow moved items from one folder to another. I have seen other workflow packages that were easier to use and grouped documents/approvals in a dashboard which would be a nice feature for Laserfiche to add.
  • Laserfiche Rio licenses are expensive and it is difficult to bring up an entire department and have them use Laserfiche correctly without having a full license. A read only license didn’t always give the access needed for users who only wanted to approve workflow documents and view activity.
Laserfiche is well suited for departments who have a lot of paper processes and who want to automate steps electronically and save on offsite document storage. I highly recommend Laserfiche for government agencies and paper heavy departments.
Score 8 out of 10
Vetted Review
Verified User

We are a membership organization, and we're using Laserfische to house all of our member documentation, financial data, and other items and removing almost all paper files within the organization.

With the use of Quickfields, we're able to file documents about members more quickly than if we were doing manual files.

  • We have over 30,000 members and having the space for the files would be vast. We don't have any problems with folders being filed in the wrong place, or lost documents.
  • We can log on from any computer and access our documents.
  • We can easily search against the documents to find any files that meet the searched criteria
  • I can't think of anything that could be done easier.
It's wonderful for keeping minutes, membership data, anything that you keep in file folders that you need to be able to lay your hands on.
August 10, 2016

Laserfiche 101

Score 8 out of 10
Vetted Review
Reseller
We are a reseller. As an engineer, I had to have full knowledge of the product, road map, installation, support, and solutions design.
  • I like the public forms and how much of it you can customize.
  • Workflow designer is very user friendly and easy to learn.
  • Web access has recently been revamped and looks great.
  • Integration with PDFs needs to be better, especially fillable PDFs.
  • I'd also wish workflow could send attachments back to forms instead of just data.
  • Laserfiche Connector still isn't what they make it sound like. There are a lot of bugs and it's clunky.
I think it is great for on boarding. There are a lot of files that need to be saved and verified and every person should have their own folder. That sort of interaction between an applicant and HR is easily handled in Laserfiche. Applicants can be easily routed to the correct hiring manager and public form links can be emailed out. It just makes for a good streamlined process.
Score 9 out of 10
Vetted Review
Verified User
At the law firm I am currently working for, I access laserfiche via the web to view critical property documents stored there by our client. I can drill down by property to view all types of project information. They use it as a storage port to share information within their office and remain an effective paperless office. In the past I worked for this client that I now assist at the law firm, I can tell you that laserfiche is critical to their paperless success.
  • Easy to mold for your specific needs.
  • Security can be set up in a variety of different ways so you don't have concerns about sharing anything confidential.
  • Easy to save documents and find documents. When I worked for the real estate office I was tasked with scanning and saving things in Lasferfiche in an effort to bring the company paperless. It is easy to save documents and very easy to find documents using various search commands.
  • Text recognition was extremely helpful when trying to find terms outlined in documents saved to Laserfiche.
  • I often have issues with dropping documents from zip files into the system.
  • Web system could be optimized for easier "bulk" saving from the web. You have to save each document one by one from the web, there is no way to bulk download.
  • Well suited any time you have lots of documents that lots of people need to access and see.
  • Not as well suited for small businesses.
Score 7 out of 10
Vetted Review
Verified User
Laserfiche is being utilized, at our company, as a means to organize and quickly pull documents of data to each of our users in a quick and reliable way to minimize wait time. The entire organization benefits from its use and continues to but at a minimal rate.
It has increased productivity in searching through millions of documents and kept security at the peak of its existence.
  • Minimize the load time and speed of pulling and reviewing large documents
  • Made searching a much easier process
  • The automation workflow application is key to keeping all the data in Laserfiche well organized and searchable
  • The documents can't be easily exported in the case of sending a mass amount of documents for business reasons
  • Once the business moves in a direction of updating/purging within Laserfiche, it is really difficult to revert
  • The integration with other applications always seem daunting
Laserfiche works best with storing a very large number of documents and with an already developed key system for finding accounts. It is very much the document master in sorting and shortening time for other users when the whole organization uses this and abides by rules to keep the documents in a well fashioned order.
It's not for businesses that only require the storing of documents for it will not be necessary if all that is needed is a couple of named folders.
Score 10 out of 10
Vetted Review
Reseller
We have no filing cabinets, are completely paperless and all our repeatable business processes use Laserfiche Workflow for consistent automation making us more efficient and profitable.
  • Search
  • Security
  • Workflow
  • Mobile Access
  • Corporate headquarters has high turnover and doesn't value relationships with clients, employees or vendors.
  • Tech Support is often unprofessional in communication and doesn't value service.
  • PDF support is clunky.
If you are a business with over 10 employees with documents, you should be using Laserfiche.
September 30, 2015

VT's Hokies use Laserfiche

Sheree Montgomery | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
VT uses Laserfiche for document management of it's record construction documents of all it's structures both on and off campus. It is also used as an FTP site to share data too large to email. Laserfiche is used by our University Planning and Design [UDC] department whenever an upcoming project is put out for bid, or for review during the design process. When used for the bidding process, the advertisement with the Invitation for Bid [IFB] is published using various media. Within the IFB is a link, a user name and a password that interested bidders may use to view the bid docs [i.e., bid drawings, bid specs]. There is no longer the need to produce 35+ sets of paper drawings [blue prints] or specs, nor the expense of shipping them back and forth during the review process -- that is all done online. Also, by being able to view the data prior to the pre-bid meetings, only truly interested bidders will attend the meeting, which streamlines that process.Professors on campus have used it as an FTP site for engineering students that need access to structural data on various assignments. The professors no longer have to produce pages and pages of drawings for the students -- now all they do is email their students a link, user name and password to access the data. The students appreciate Laserfiche because they no longer have to carry around a huge, rolled up set of drawings to complete their projects -- they just log in through the web portal and have all the data needed to complete their assignments; and they can do so 24/7. Contractors appreciate Laserfiche for the same reason the students do -- the 24/7 access allows them to access the data at the office, at home, or while in the field [on site]. The VT Athletic department also uses it in the same manner as UDC and whenever planning upcoming events.My department, Facilities Records, administers and maintains the tech support for all of these users of Laserfiche with a staff of one -- me. That speaks volumes of the application's efficiency. Several of my fellow Records Managers at other Universities have a staff of at least 4 to 6 people to provide similar services as VT does with one person.
  • VT uses Laserfiche for document management of it's record construction documents of all it's structures both on and off campus. It is also used as an ftp site to share data too large to email.
  • Laserfiche is used by our University Planning and Design [UDC] department whenever an upcoming project is put out for bid, or for review during the design process. When used for the bidding process, the advertisement with the Invitation for Bid [IFB] is published using various media. Within the IFB is a link, a user name and a password with which interested bidders may use to view the bid docs [i.e., bid drawings, bid specs]. There is no longer the need to produce 35+ sets of paper drawings [blue prints] or specs, nor the expense of shipping them back and forth during the review process -- that is all done online. Because of this process, UDC has been able to meet the sustainability incentive programs [requirements] set forth by the Commonwealth of VA.
  • Professors on campus have used it as an FTP site for engineering students that need access to structural data on various assignments. The professors no longer have to produce pages and pages of drawings for the students -- now all they do is email their students a link, user name and password to access the data. The students appreciate Laserfiche because they no longer have to carry around a huge, rolled up set of drawings to complete their projects -- they just log in through the web portal and have all the data needed to complete their assignments; and they can do so 24/7.
  • Improve search functions.
  • Provide Intro/How to PowerPoint for one-time or infrequent users when they are accessing Laserfiche through a web portal.
  • More drop-down menus or tabs on the web version.
"User friendly" should be one of the main concerns if the data being managed by Laserfiche will be accessible to the public. Several of my users have only used a computer a handful of times to access digital data. With only a minimum amount of training [5 to 30 minutes, depending on their level of computer skills], they are able to navigate through Laserfiche to find the data they need. It always gives me a huge sense of satisfaction when they triumphantly exclaim, "I found it! That wasn't hard at all."
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