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ECM-XD - a great cloud-based tool for comprehensive workflow management
April 28, 2020

ECM-XD - a great cloud-based tool for comprehensive workflow management

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with ECM -XD

ECM -XD is used for product complaints handling and product investigation documentation across all operating companies in our global surgery business. It is primarily used as a repository for all information relevant to a customer complaint, including event description, submitted photos, and returned product analyses. It allows staff members from different departments to have common access to complaint information.
  • Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
  • Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
  • Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.
  • Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
  • Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
  • Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.
  • Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
  • Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
  • Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.
Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.

Do you think ECM XD delivers good value for the price?

Yes

Are you happy with ECM XD's feature set?

Yes

Did ECM XD live up to sales and marketing promises?

Yes

Did implementation of ECM XD go as expected?

Yes

Would you buy ECM XD again?

Yes

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal.
ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options.