ECM XD vs. Marq

ECM -XD is great when you are linking documents of different types and from different sources into a single centralized location. There is no limit to the amount of information that can be retained for a specific complaint, investigation, etc. so situations where documents obtained at different times and from different personnel need to be linked to a single file are ideal. ECM -XD is less ideal for situations in which individual file information is simple with low density, or requiring a high level of customization. The user interface is likely more intuitive for novice users through other software options

Incentivized

For self-publishers, Marq is the best option, in my opinion. I have recommended it to others and they have been also amazed at how beautiful their end product looks and how easy it is to export and get the printers. A win win for everyone involved in the process of creating magazines and marketing materials.

Incentivized

• Great cloud integration of information. Saves a lot of space on network drives and eliminates need for local storage of critical documents.
• Very good comprehensive repository of information. Documents of different format and file extensions are allowed for upload and easy to access.
• Regulatory and auditory compliance. This platform facilitates documentation of customer feedback, and thus ensures GMP, ISO, and FDA compliance.

Incentivized

• User management
• Easy to create and edit templates
• Able to install an approval layer to govern use

Incentivized

• Customization could be made easier. Often times we instead have blank unused information fields for individual complaint files.
• Record display layout could be optimized. While very comprehensive, it could be difficult to find specific information.
• Mobile compatibility. I haven't seen any support for mobile compatibility. ECM -XD is typically only accessed on laptop and desktop machines in our organization.

Incentivized

• Automated page numbering would be amazing
• Scroll button should be darker to find it easier
• More template options

Incentivized

Customer support for ECM -XD has been very responsive and quick to resolve issues and answer inquiries. Help contact links aren't very visible within the platform, and mobile or tablet support doesn't look to be documented. Overall, support is great from a functional perspective but could be easier to find and use with improvements in layout and interface design.

Incentivized

I think if we had found Canva first we would have probably chosen it as our platform. We had already invested a lot of time and energy into developing multiple templates and branding standards in LucidPress

Incentivized

• Large annual cost savings ($500K+) in hardware and storage space of complaint-related documentation by moving to cloud platform.
• Significant time savings in information retrieval and audit preparation by centralizing information for multiple users to single repository.
• Easier GMP, ISO, and FDA regulation compliance through comprehensive linkage of documentation and customer feedback timeline.

Incentivized

• I am able to save over $10K per issue by doing the design and layout myself.
• I am able to save at least 2-3 weeks per issue by doing the design and layout myself.
• I don't need to employ a team to compile each issue, I do it all myself.

Incentivized