ecomdash vs. Orderhive (discontinued)

We have recommended ecomdash to many people that sell on multiple channels. It is too advanced for stores that maybe only sell in two places, but once you get multiple channels going, we think it's the most comprehensive platform for the price.

Incentivized

It is well suited for small businesses because it is very user-friendly, works very well, and has great customer support. You do not need an IT department to be able to use and work with it. It might not work for companies with complex supply chain management because it lacks some features that might be important for that.

• Good for syncing inventory between many different selling channels
• Good for listing products on many different selling channels
• More affordable than other competitors with the same features

Incentivized

• Around 18 months ago I started conversations with Orderhive as a potential vendor to run a large portion of our ecommerce business. It seemed promising, and the idea that the Plus (now called Enterprise) solution was customisable was the reason I decided to select Orderhive.
• There was a significant amount of due-diligence from my end. It took me around 6 months to get my head around what features the software currently had, and what we would need to have Orderhive complete as a customisation.
• This in itself was also quite a bit of work - there were a number of revisions to the contract documents, created by a non-technical sales representative. My concerns started around this point when I was unable to speak with a technical representative to discuss, in more detail, how each feature would work.

• The platform is highly capable, which means it can also be confusing and there is a learning curve. Thankfully they have a pretty extensive knowledge base.
• They integrate natively with a select number of 3rd party services, but there are some notable large companies missing from the list that integrate with most other platforms. More integrations would be highly appreciated.
• Pricing is based on the volume of orders, with a fairly low threshold for the cheapest plan. I'd like to see more features added to the plans that cost more so you don't just feel like you're being charged for having more customers.

Incentivized

• shipping, I would like to be able to handle returns more easily.
• I would like to be able to handle stock differently according to order delivery dates. Order hive reserves qty for all the orders we place, I would like to be able to decide which orders reserve stock and which ones shouldn't.

Extremely poor, it is not a user-friendly automated time-saving system like what was promised. It is clunky and the development team is slow and creating very poor and unreliable results.

eComdash always answers our questions, and they have a call-back system to speak on the phone which is very convenient. The people there actually understand the complexities of the software and understand our problems when we explain them. Things get solved quickly and we feel like they care about the speed of the resolution.

Incentivized

The worst I have ever experienced, they are arrogant, rude and often abusive. They then blame us when we get angry due to the poor quality of the product and the extremely bad customer service.

I have not had first hand experience with inventory management software like ecomdash.

Incentivized

Sadly I can't give Cin7 Core a review, because they haven't been able to resolve connection issues and it's been 3 months. But I'm done with this company

• Allowed us to keep inventory in sync across multiple platforms preventing overselling.
• Allowed us to sync inventory from multiple warehouses.

Incentivized

• It has been a major loss for us.
• Lost time and wasted investment money.
• Actually has made our processes more complicated.