The EDB Postgres Advanced Server is an advanced deployment of the PostgreSQL relational database with greater features and Oracle compatibility, from EnterpriseDB headquartered in Bedford, Massachusetts.
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ServiceNow IT Service Management
Score8.4 out of 10
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Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release and configuration management.
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Pricing
EDB Postgres Advanced Server
ServiceNow IT Service Management
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EDB Postgres Advanced Server
ServiceNow IT Service Management
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ITSM Pro and ITSM Enterprise also are available with optional "Plus" add-ons. These include AI Agents, an AI Agent Studio, and other features that augment the capabilities of the platform using AI Virtual Agents to automate tasks.
It's great if you are using or wish to use PostgreSQL and need the added performance optimization, security features and developer and DBA tools. If you need compatibility with Oracle it's a must-have. There are many developer features that greatly assist dev teams in integrating and implementing complex middleware. It's great for optimizing complex database queries as well as for scaling. I would recommend Postgres Plus Advanced Server for any software development team that is hitting the limit of what PostgreSQL is capable of and wants to improve performance, security, and gain extra developer tools.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We found that ServiceNow's ITSM product is overall a great product to use in all areas of IT. Whether it be Security, Infrastructure, or Networking, nothing is too complicated to bring into ServiceNow for processing. Being able to use flows to automate task creation and auto assign has helped to fill process gaps that existed with our previous product.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
PPAS Oracle compatibility, especially the PL/SQL syntax, has made migrating database-tier code very simple. Most Oracle packages do not need to be changed at all and those that do are generally for simple reasons like a reserved word in PPAS that is allowed in Oracle.
PPAS xDB, the multi-master replication tool, is simple and - most important - does not break with network or other interruptions. We have been able to configure and forget, which our customers could never do with other multi-master tools.
Most people had no idea that PPAS and PostgreSQL have full CRUD support for JSON. They think you need a specialized product and/or that JSON is read-only. Every organization that I have worked with is evaluating adding JSON to their relational model.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Documentation is excellent but spread out across many resources and can take a while to wade through—would benefit from having more intro level, getting started guides for various languages.
Ruby support is excellent but more Ruby examples and beginner-level documentation would be nice.
It is sometimes hard to find a community of users on StackOverflow so a larger community, and a dedicated forum with active members to answer questions and work through issues would be nice.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Finding requests that I opened and have since been completed by the assigned group/individual is very difficult to accomplish unless I've written down the request numbers somewhere.
Requests that I opened and are subsequently closed, often continue to appear in the list of "My Open Requests" giving the appearance that they were not completed when in fact they were.
It may exist, but if it does I haven't found it yet, which makes it less than intuitive, but I would like to see the ability to recall a request in ServiceNow.
I believe our firewall rule change request for is a custom form, but it has a serious drawback. If I submit such a request and need to make a correction to it before it is approved, there isn't anyway for me to do so. The request has to first be rejected with the creation of a sub-task in order to edit it before it is resubmitted for approval.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Excellent rating for exceptional service provided for efficiency and efficient output given by it. It helped both client as well business to coordinate better for the requirements they work. It help to generate reports for real time progress on task. It helps to keep active watch on progress made by all parties
The basic actions of creating, updating and tracking requests is easy to udnerstand and use. Only a short onboarding training is needed to train the users of how to use it properly. However, the UI/UX experience can feel bloated with the many options it offers when you start to customize the tool to your company needs. It is also not the best looking user interface compared to more modern web applications.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I would give it this rating because we have had no major issues with the support for ServiceNow after we implemented it at our organization. They seem to respond promptly and efficiently if we ever do need to open a support case with them about an issue we are having.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
To type in what should be a text box, you have to click an empty cell, a tiny text box pop up opens with a check box and an X. You the. Type in the text box and have to click the check mark. If you have a bunch of fields to fill out, doing this is very annoying. Absolutely know thought went in to this. I'm sure somebody in marketing thought it was a good idea. It wasn't.
While implementation the focus always should be on customizing features which are out of box to minimize the debts following the main features like Incidents, Requests, Change & Problem Statement. It should be strictly ensured to maintain right data quality, eliminating any duplicates or wrong workflows and incorrect reportings. Strong security and goverance to be implemented.
PPAS proved better for our customer's data-centric apps than Oracle in all but a few edge cases (encryption at rest and multi-TB database-tier backups) because it is simpler to install/maintain, runs nearly all Oracle-syntax SQL as well as ANSI SQL. PPAS has much more JSON capabilities (full CRUD vs. read-only in Oracle), simpler geospatial, simpler / more stable replication and datatypes that match developer expectations, such as BOOLEAN and ENUMs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Having used other ticketing/asset tools in the past with other companies. This time, we opted for ServiceNow, primarily because of the company's scale. Once you start hiring a lot of employees, you need a robust tool with some maturity. We wanted to split the IT team into back-office and front-office teams. We needed proper permissions and auto-escalation. Also, approval flows for certain requests (mostly hardware and file access requests). All of this is part of the standard ServiceNow package. Some of the cheaper alternatives we felt were more suited for very small businesses or teams.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Postgres Plus Advanced Server is quite complex and may take longer to implement certain things than simply using PostgreSQL depending on developer familiarity with the platform.
Getting up to speed can be daunting so again, there is an upfront cost in time spent learning the platform, besides the potential for extra time spent on a feature-by-feature basis.
The cost of Postgres Plus Advanced Server should be weighed against simply using PostgreSQL to decide which is the best solution for your business needs.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Personally as an end-user, I feel like my issues have been resolved more quickly/don't tend to get as lost when using previous tools.
Having a centralized place where all questions are asked and all issues are resolved means I don't have to spend time searching for the appropriate team. I can just create a ticket and it's channeled to the appropriate team for me.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
