eGain Conversation Hub vs. Ibexa DXP

Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.

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I always recommend Ibexa DXP to my fellows. The only scenario that I would not recommend it is if the site is either too small, too simple, or that they simply cannot afford to stand it up properly.

• Multiple options to choose channel of your convenience
• The product capabilities are very good. Easy for integration and deployment
• Strong consulting partnership

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• Content Taxonomy: Content is managed in a tree. Though taxonomy vs folksonomy is a near-religious debate among professionals, clients seeing the system for the first time just seem to "get it" more often.
• Content Flexibility: Common content types such as blog posts and articles are available out of the box. However, customizing these and creating new content types is very easy.
• Developer Friendly: Developers need only a little PHP experience to get started. Of course being an expert doesn't hurt and opens the door for the development of custom modules.

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• Service and support needs to be done better.
• Compliance and risk management needs to be improved

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• Limited partners when you compare to other solutions (WordPress, Drupal, etc). It took us a while to find a solid, trusted developer.

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Very happy with current relationship and websites

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It is quite easy to navigate through the backend and also, you can directly work in frontend view. Dynamic content can be created on the fly. Their Landing page features are awesome. You create a page by drag & drop.

They are directly reachable and help you to deal with other services, e.g. if would like to set up a CDN for China or if you would like to integrate a tool like HubSpot. If there is anything you are missing, they help you to find a workaround until they can deliver such items - like local language versions.

The partner selected makes a significant impact on the usability and experience

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While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.

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eZ Publish isn't as large in community size and number of installations as other content management systems. However, it's just as capable and met our needs:

• Developers, system administrators, and project manager can all speak the same language during the development and maintenance cycles of a site.
• End-user training is very straight-forward.
• Vendor support is available.
• Client IT departments can access if need (developers/designers/sysadmins).
• The community is there (forums) and there are solid contributions (extensions) from both the vendor and the community.

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We’ve priced other enterprise products and found Ibexa DXP to be a bit more expensive. However, not enough to dissuade us from staying with the product.

The partner ecosystem is small. However, we've worked with two Ibexa partners over the last 10 years. They were very skilled. They were great companies. We've interviewed other Ibexa partners in North America. We found them all to be professional with solid resumes.

• eGain helped in improvising our customer engagements
• Customer retention was made possible as the tool helps us analyse the painpoints of the customer
• Social Media Marketing helped to gain a lot of customers with minimal cost incurred.

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• Common knowledge: By making eZ a core offering, developers, system administrators, and project managers were able to communicate with each other effectively.
• Training: Due to its content taxonomy, end-user training often went well.
• Support: In our case, we had Gold support from eZ Publish which saved time and helped with customizations.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info