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eGain Conversation Hub vs. SalesCaptain

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eGain Conversation Hub
Score 8.8 out of 10
N/A
eGain Conversation Hub unifies and automates customer conversations across channels, featuring comprehensive capabilities for messaging, social, chat, email, cobrowse, video, and phone.N/A
SalesCaptain
Score 0.0 out of 10
Small Businesses (1-50 employees)
SalesCaptain is a communication platform with a chat based AI agent builder, designed for modern businesses. It unifies phone calls, texting, webchat, and social media messaging into a single collaborative inbox. SalesCaptain can be used to create AI-powered phone and text agents to handle calls, answer queries, route leads, filter spam, and automate tasks — without any technical expertise. SalesCaptain also includes a suite of built-in business apps for managing…
$159
per month per installation
Pricing
eGain Conversation HubSalesCaptain
Editions & Modules
No answers on this topic
Business Plan
$159
per month per installation
Enterprise Plan
300 onwards
per month per installation
Enterprise Plan
starting at $300
per month per installation
Offerings
Pricing Offerings
eGain Conversation HubSalesCaptain
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details——
More Pricing Information
Best Alternatives
eGain Conversation HubSalesCaptain
Small Businesses
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Score 9.0 out of 10
Front
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Score 9.0 out of 10
Medium-sized Companies
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Score 9.3 out of 10
Quadient Inspire
Quadient Inspire
Score 9.3 out of 10
Enterprises
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Score 9.3 out of 10
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Score 9.3 out of 10
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User Ratings
eGain Conversation HubSalesCaptain
Likelihood to Recommend
7.0
(1 ratings)
-
(0 ratings)
User Testimonials
eGain Conversation HubSalesCaptain
Likelihood to Recommend
eGain Corporation
Search function Global Synonyms Guided Helps. Documentation does a great job of describing features but lacks the big picture of how things relate to one another. Strong consulting partnership and customer focus. There are areas where they need to improve - Improve compliance & risk management plus Improve customer relations/service.
Verified User
Anonymous
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Salescaptain
No answers on this topic
Pros
eGain Corporation
  • Multiple options to choose channel of your convenience
  • The product capabilities are very good. Easy for integration and deployment
  • Strong consulting partnership
Verified User
Anonymous
Read full review
Salescaptain
No answers on this topic
Cons
eGain Corporation
  • Service and support needs to be done better.
  • Compliance and risk management needs to be improved
Verified User
Anonymous
Read full review
Salescaptain
No answers on this topic
Alternatives Considered
eGain Corporation
While searching for a Customer Experience software, eGain came first in the search and we were pretty satisfied with the product features it has. We liked the support and customer service which made sure all our queries were answered in a very short turnaround time.
Verified User
Anonymous
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Salescaptain
No answers on this topic
Return on Investment
eGain Corporation
  • eGain helped in improvising our customer engagements
  • Customer retention was made possible as the tool helps us analyse the painpoints of the customer
  • Social Media Marketing helped to gain a lot of customers with minimal cost incurred.
Verified User
Anonymous
Read full review
Salescaptain
No answers on this topic
ScreenShots

SalesCaptain Screenshots

Screenshot of the chat-based interface used to build AI phone and text agents.Screenshot of the unified inbox used to manage all messages from phone, text, webchat, and social.Screenshot of the drag-and-drop builder used to automate workflows.Screenshot of the apps used for reviews, appointments, and leaderboards.Screenshot of some of the available integrations.