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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Elasticsearch

    Score8.5 out of 10
    N/AElasticsearch is an enterprise search tool from Elastic in Mountain View, California.

    $16

    per month

    ReputationStacker

    Score10 out of 10
    N/AReputationStacker is a Reputation Management platform designed to automate the acquisition of customer reviews and monitor brand sentiment across multiple locations. The solution provides tools for Review Generation, Customer Feedback Collection, and Multi-Location Management. Key Capabilities Automated Review Campaigns: The system triggers automated SMS (Short Message Service) and Email review invitations based on customer transactions. The vendor…

    $79

    per month

    Pricing
    ElasticsearchReputationStacker
    Editions & Modules
    Standard
    $16.00
    per month
    Gold
    $19.00
    per month
    Platinum
    $22.00
    per month
    Enterprise
    Contact Sales
    Lite
    $79
    per month
    Standard
    $99
    per month per location
    Professional
    $124
    per month per location
    Offerings
    Pricing Offerings
    ElasticsearchReputationStacker
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeRequired
    Additional Details—Discount available for annual billing.
    More Pricing Information
    Community Pulse
    ElasticsearchReputationStacker
    Considered Both Products
    Elastic
    No answer on this topic
    ReputationStacker
    No answer on this topic
    Key User Insights
    Would buy again
    82%
    Would buy again
    14 Answers
    100%
    Would buy again
    9 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    16 Answers
    100%
    Delivers good value for the price
    9 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    17 Answers
    100%
    Happy with the feature set
    9 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    13 Answers
    100%
    Lived up to sales and marketing promises
    9 Answers
    Implementation went as expected
    87%
    Implementation went as expected
    13 Answers
    100%
    Implementation went as expected
    9 Answers
    Best Alternatives
    ElasticsearchReputationStacker
    Small Businesses
    Apache Solr
    Score7.9 out of 10
    Brand24
    Score9 out of 10
    Medium-sized Companies
    IBM Watson Discovery
    Score9 out of 10
    Birdeye
    Score8.7 out of 10
    Enterprises
    Amazon CloudSearch
    Score8.5 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    ElasticsearchReputationStacker
    Likelihood to Recommend
    9.0
    (48 ratings)
    10.0
    (9 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    10.0
    (1 ratings)
    10.0
    (9 ratings)
    Support Rating
    7.8
    (9 ratings)
    10.0
    (2 ratings)
    Implementation Rating
    9.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    ElasticsearchReputationStacker
    Likelihood to Recommend
    Elastic
    Elasticsearch is a really scalable solution that can fit a lot of needs, but the bigger and/or those needs become, the more understanding & infrastructure you will need for your instance to be running correctly. Elasticsearch is not problem-free - you can get yourself in a lot of trouble if you are not following good practices and/or if are not managing the cluster correctly. Licensing is a big decision point here as Elasticsearch is a middleware component - be sure to read the licensing agreement of the version you want to try before you commit to it. Same goes for long-term support - be sure to keep yourself in the know for this aspect you may end up stuck with an unpatched version for years.
    Incentivized
    Read full review
    ReputationStacker
    ReputationStacker is extremely well designed for multi-location practices that care about improving and protecting their online reputation and visibility in local search engine results (which is extremely important for our business). It makes it easy to consistently generate reviews for each location and address issues that patients have before they become bigger problems. If you’re looking for an all-in-one marketing platform, this isn’t that. It's just focused on online reputation and reviews and it does that really well (instead of trying to do everything).
    Read full review
    Pros
    Elastic
    • As I mentioned before, Elasticsearch's flexible data model is unparalleled. You can nest fields as deeply as you want, have as many fields as you want, but whatever you want in those fields (as long as it stays the same type), and all of it will be searchable and you don't need to even declare a schema beforehand!
    • Elastic, the company behind Elasticsearch, is super strong financially and they have a great team of devs and product managers working on Elasticsearch. When I first started using ES 3 years ago, I was 90% impressed and knew it would be a good fit. 3 years later, I am 200% impressed and blown away by how far it has come and gotten even better. If there are features that are missing or you don't think it's fast enough right now, I bet it'll be suitable next year because the team behind it is so dang fast!
    • Elasticsearch is really, really stable. It takes a lot to bring down a cluster. It's self-balancing algorithms, leader-election system, self-healing properties are state of the art. We've never seen network failures or hard-drive corruption or CPU bugs bring down an ES cluster.
    Incentivized
    Read full review
    ReputationStacker
    • Online reputation management for multiple locations of our business
    • Review generation for all of our clinics (with a focus on Google reviews)
    • Responding to reviews at scale
    • Review and reputation reporting
    Read full review
    Cons
    Elastic
    • Joining data requires duplicate de-normalized documents that make parent child relationships. It is hard and requires a lot of synchronizations
    • Tracking errors in the data in the logs can be hard, and sometimes recurring errors blow up the error logs
    • Schema changes require complete reindexing of an index
    Incentivized
    Read full review
    ReputationStacker
    • Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that.
    Read full review
    Likelihood to Renew
    Elastic
    We're pretty heavily invested in ElasticSearch at this point, and there aren't any obvious negatives that would make us reconsider this decision.
    Incentivized
    Read full review
    ReputationStacker
    No answers on this topic
    Usability
    Elastic
    To get started with Elasticsearch, you don't have to get very involved in configuring what really is an incredibly complex system under the hood. You simply install the package, run the service, and you're immediately able to begin using it. You don't need to learn any sort of query language to add data to Elasticsearch or perform some basic searching. If you're used to any sort of RESTful API, getting started with Elasticsearch is a breeze. If you've never interacted with a RESTful API directly, the journey may be a little more bumpy. Overall, though, it's incredibly simple to use for what it's doing under the covers.
    Incentivized
    Read full review
    ReputationStacker
    We had our marketing person set it up, and now it automatically gets us Google reviews. It couldn't be easier.
    Read full review
    Support Rating
    Elastic
    We've only used it as an opensource tooling. We did not purchase any additional support to roll out the elasticsearch software. When rolling out the application on our platform we've used the documentation which was available online. During our test phases we did not experience any bugs or issues so we did not rely on support at all.
    Incentivized
    Read full review
    ReputationStacker
    I had a question about how to add new locations and the support team got back to me immediately and showed me how to do it.
    Read full review
    Implementation Rating
    Elastic
    Do not mix data and master roles. Dedicate at least 3 nodes just for Master
    Incentivized
    Read full review
    ReputationStacker
    No answers on this topic
    Alternatives Considered
    Elastic
    As far as we are concerned, Elasticsearch is the gold standard and we have barely evaluated any alternatives. You could consider it an alternative to a relational or NoSQL database, so in cases where those suffice, you don't need Elasticsearch. But if you want powerful text-based search capabilities across large data sets, Elasticsearch is the way to go.
    Incentivized
    Read full review
    ReputationStacker
    Swell was too expensive. ReputationStacker does the same things (and more), costs less, and as far as I can tell from the Swell demo we did, a lot easier to use.
    Read full review
    Return on Investment
    Elastic
    • We have had great luck with implementing Elasticsearch for our search and analytics use cases.
    • While the operational burden is not minimal, operating a cluster of servers, using a custom query language, writing Elasticsearch-specific bulk insert code, the performance and the relative operational ease of Elasticsearch are unparalleled.
    • We've easily saved hundreds of thousands of dollars implementing Elasticsearch vs. RDBMS vs. other no-SQL solutions for our specific set of problems.
    Incentivized
    Read full review
    ReputationStacker
    • We have an average of over 30% more clicks on our Google Business Profiles since we started using ReputationStacker (because we now show a lot higher in Google's local search pack).
    Read full review
    ScreenShots

    ReputationStacker Screenshots

    Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.Screenshot of ReputationStacker's review monitoring dashboard. It monitors reviews from over 100 review sites, from Google to industry-specific review sites (like Avvo for lawyers and Healthgrades for doctors).

The user can respond to reviews directly from the ReputationStacker dashboard, and assign reviews to teammates for follow-up, share reviews as posts on social media pages, and share reviews on a company's website via the Review Feed widget.Screenshot of ReputationStacker's reports. These help to turn the qualitative feedback from online reviews and customer feedback into quantified data.

ReputationStacker works for single-location SMBs, but for multi-location online reputation management, the system is not only designed for automatic review generation, but also to run apples-to-apples comparisons of a business's locations to discover what customers really care about, including what's being done right, to where improvements can be made.Screenshot of ReputationStacker’s automated review generation, which requires no manual follow-up. Users can choose their ideal moment to request a review. Review request templates in ReputationStacker are also customizable to (for example) sound more casual or more formal. ReputationStacker's review request forms are on-brand and customizable so you can collect more customer feedback on the frontend, or streamline things and send customers directly to the review sites that are most important (Google, of course, but also niche and industry specific review sites).Screenshot of an example of ReputationStacker's AI review responses. Their prompting allows users to dial-in the brand voice so responses sound like they're coming from a person, and not an automated responder. The system can also be trained for improvement, and thresholds can be set so responses are only sent under certain conditions (e.g. five-star reviews only).Screenshot of ReputationStacker's review widgets can showcase reviews on a company website. The widget can be customized with a few clicks. Copy the embed code and paste it on a website wherever the review should appear. Multiple review widgets can be added.