TrustRadius

ReputationStacker

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ReputationStacker
Score 10.0 out of 10
N/A
ReputationStacker's review management software helps businesses get more reviews, rank higher in local search, and win customers automatically. It is offered as a completely hands-off online reputation management system. ReputationStacker’s reporting suite turns qualitative feedback from reviews and NPS surveys into quantified, actionable data which can be used to improve a business, driving more positive reviews and better…
$79
per month
Pricing
ReputationStacker
Editions & Modules
Lite
$79
per month
Standard
$99
per month per location
Professional
$124
per month per location
Offerings
Pricing Offerings
ReputationStacker
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeRequired
Additional DetailsDiscount available for annual billing.
More Pricing Information
Community Pulse
ReputationStacker
Considered Both Products
ReputationStacker
Chose ReputationStacker
We did demos with all of them. Birdeye and Podium seem to handle reviews well, but they also have a lot of other features we'd never use. We chose ReputationStacker because of its dedicated focus on reviews (getting them, monitoring them, responding to them). That's all we …
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ReputationStacker
Small Businesses
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Score 8.9 out of 10
Medium-sized Companies
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Score 8.9 out of 10
Enterprises
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Yext
Score 8.9 out of 10
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User Testimonials
ReputationStacker
Likelihood to Recommend
ReputationStacker
It's amazing for getting new Google reviews, responding to reviews, and tracking reviews. It also makes it easy for us to follow up with our clients, helping us manage expectations and resolve issues. It's not a full customer support system (and it doesn't try to be).
HP
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Pros
ReputationStacker
  • Review generation.
  • Review monitoring.
  • Review responses.
HP
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Cons
ReputationStacker
  • Drill deeper in reports.
HP
Read full review
Usability
ReputationStacker
We had our marketing person set it up, and now it automatically gets us Google reviews. It couldn't be easier.
HP
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Support Rating
ReputationStacker
We don't require much support, but when we need it, they are very responsive and helpful.
HP
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Alternatives Considered
ReputationStacker
We did demos with all of them. Birdeye and Podium seem to handle reviews well, but they also have a lot of other features we'd never use. We chose ReputationStacker because of its dedicated focus on reviews (getting them, monitoring them, responding to them). That's all we wanted, and it's exactly what ReputationStacker does.
HP
Read full review
Return on Investment
ReputationStacker
  • The ROI is tremendous, given how it keeps us ranking high in Google local search.
HP
Read full review
ScreenShots

ReputationStacker Screenshots

Screenshot of ReputationStacker's review management interface, which helps businesses of all sizes get more reviews, respond to them, share them on social media & their own websites, and manage their entire online reputation from a single dashboard.Screenshot of ReputationStacker's review monitoring dashboard. It monitors reviews from over 100 review sites, from Google to industry-specific review sites (like Avvo for lawyers and Healthgrades for doctors). The user can respond to reviews directly from the ReputationStacker dashboard, and assign reviews to teammates for follow-up, share reviews as posts on social media pages, and share reviews on a company's website via the Review Feed widget.Screenshot of ReputationStacker's reports. These help to turn the qualitative feedback from online reviews and customer feedback into quantified data. ReputationStacker works for single-location SMBs, but for multi-location online reputation management, the system is not only designed for automatic review generation, but also to run apples-to-apples comparisons of a business's locations to discover what customers really care about, including what's being done right, to where improvements can be made.Screenshot of ReputationStacker’s automated review generation, which requires no manual follow-up. The system lets you set your ideal timing and delivery method (email, text message, or both) so each review request feels natural. Review request templates in ReputationStacker are also customizable. So if you want to sound more casual or more formal you can customize them to fit your brand. ReputationStacker's review request forms are on-brand and customizable so you can collect more customer feedback on the frontend, or streamline things and send customers directly to the review sites that are most important (Google, of course, but also niche and industry specific review sites).Screenshot of ReputationStacker's AI review responses stand out for a few reasons: 1) Their prompting allows you to dial-in your brand voice so responses sound like they're coming from you and not some generic review response generator. 2) You can train the system on your previous responses so AI-generated review responses sound just like how you've replied to reviews in the past. 3) You can set the threshold at which the system automatically responds to reviews (for example: "Only auto-respond to 5-star reviews") and when to let you approve, re-generate or edit the response before you send it.Screenshot of ReputationStacker's review widgets can showcase reviews on a company website. You can choose which reviews you want to show (for example, you can create a Google review widget that only displays Google reviews that mention a specific service), and every time a new review comes in that meets your criteria, the system will automatically add it to the widget. The widget can be customized with a few clicks. Copy the embed code and paste it on a website wherever the review should appear. You can even add multiple review widgets on your site to highlight specific services or locations.