Item: ReputationStacker
Rating: 10
Author: Alyssa Alvarez

Overall Satisfaction with ReputationStacker

Use Cases and Deployment Scope

We use ReputationStacker for online reputation management for all of our dental clinics. The main problem it solves is generating, monitoring, and managing patient reviews at scale without creating extra work for our teams. It automates review requests, helps us respond to feedback efficiently, and gives us clear a clear view of how each location is performing. It’s very focused on reviews, which is exactly what we need, and it fits cleanly into our existing workflow.

Pros and Cons

Pros

Online reputation management for multiple locations of our business
Review generation for all of our clinics (with a focus on Google reviews)
Responding to reviews at scale
Review and reputation reporting

Cons

Adding additional locations of our business wasn't obvious at first, but when I figured out how to do it it was easy after that.

Return on Investment

We pay $99 per month per location and our clicks and calls on our Google Business profiles have gone up a lot since we started using ReputationStacker. One additional new patient per month more than covers the cost of it, and it helps us get way more than one new patient each month at each location. I'd estimate we get a minimum of 5 or 6 new patients a month per location because of ReputationStacker.

Usability

Because it's mainly focused on reviews, it's more or less a simple interface that gets the job done. When I add a new teammate to the system they pick it up really quickly. I like how you can assign follow up for reviews to teammates. I use that feature a lot to assign specific clinic managers to follow up with specific patients.

Alternatives Considered

Podium

Podium is great if you use all of its features. But it takes a long time to learn and if you don't use ALL of its features then it's very expensive for what it is. We really just wanted a dedicated focused reputation/review management system, so when our Podium contract ended we switched over to ReputationStacker and it's perfect for what we need.

Key Insights

Do you think ReputationStacker delivers good value for the price?

Yes

Are you happy with ReputationStacker's feature set?

Yes

Did ReputationStacker live up to sales and marketing promises?

Yes

Did implementation of ReputationStacker go as expected?

Yes

Would you buy ReputationStacker again?

Yes

Likelihood to Recommend

ReputationStacker is extremely well designed for multi-location practices that care about improving and protecting their online reputation and visibility in local search engine results (which is extremely important for our business). It makes it easy to consistently generate reviews for each location and address issues that patients have before they become bigger problems. If you’re looking for an all-in-one marketing platform, this isn’t that. It's just focused on online reputation and reviews and it does that really well (instead of trying to do everything).

ReputationStacker Support

Support Rating

I had a question about how to add new locations and the support team got back to me immediately and showed me how to do it.

ReputationStacker Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using ReputationStacker

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None

Easy Tasks

Review generation
Review responses
Multi-location management

Comments

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Exactly What We Need for Reviews and Reputation Management Across Multiple Dental Clinics