Ellucian CRM Recruit vs. SchoolAdmin

If you're using Ellucian products, CRM Recruit integrates seamlessly. That's the biggest selling feature but as a CRM/Recruitment product, it's lacking compared to some of their competitors. Especially in areas of customization.

Incentivized

SchoolAdmin has been great to work with and the advantages of the product definitely outweigh the disadvantages. With the frequent turnover in admissions offices, it is nice to have a product that is simple to use, easy to train on, and easy to learn quickly. Also, customer support has been great, and we really put them through their paces and they never complain. They also use their support team to help train you - not just give you a fish, but teach you to fish so you can problem solve on your own.

Incentivized

• Integration into SIS
• Dashboards and summary charts

Incentivized

• The online application and checklist - because it is highly customizable, fairly intuitive, and quite effective for managing all the moving parts of our application process.
• The online enrollment checklist, forms, and contract - because of the level of customization, the level of professional appearance, the ease of tracking and managing students in the enrollment process, the integration it provides to our FACTS billing and payment system.
• The communications system - because of the possibilities for both internal and external communications are so vast, the ability to produce highly customized, personalized, and segmented emails, text messages, and/or physical letters, and the relative ease of use.

Incentivized

• Customizations users can make are limited
• Feature sets are there but require customization

Incentivized

• Not as flexible as we sometimes need the features to be.
• Data and historical information is not terribly accurate, which means we cannot use it for reporting.

Incentivized

CRM Recruit's integration with Banner is second to none, as expected. But features and ease of use it lags behind competition.

Incentivized

Blackbaud's enrollment management product, OnBoard, was extremely clunky and did not support an online review process. The CRM was also not great. The only benefit of it was that it was a seamless experience, as Blackbaud is our academic software. The import/export from SchoolAdmin into/from Blackbaud has been no problem.

Incentivized

• Customization requires consultative services so not captured in full costing
• upgrades to base platforms can break customizations

Incentivized

• Customer satisfaction with our CRM is up.
• Completion of applications is up.
• Office use and satisfaction with the product internally is way up!

Incentivized