elmah.io vs. Mojo Helpdesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
elmah.io
Score 0.0 out of 10
N/A
elmah.io is an error logging and uptime monitoring service for Microsoft .NET developers. It automatically monitors websites and services for crashes and notify the user through Slack, Microsoft Teams, mail, or another channel when errors start happening. With elmah.io's detailed error view, the service provides needed information and context around an error to help fix errors faster.
$17
per month
Mojo Helpdesk
Score 8.7 out of 10
N/A
Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.
$24
per month
Pricing
elmah.ioMojo Helpdesk
Editions & Modules
No answers on this topic
Mini Me
$0
Includes 10 agents
Professional
$29
Includes 10 agents
Enterprise
$99
Includes 10 agents
Unlimited
$399
Unlimited agents
Offerings
Pricing Offerings
elmah.ioMojo Helpdesk
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeOptional
Additional Details
More Pricing Information
Community Pulse
elmah.ioMojo Helpdesk
Features
elmah.ioMojo Helpdesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
elmah.io
-
Ratings
Mojo Helpdesk
9.8
1 Ratings
18% above category average
Organize and prioritize service tickets00 Ratings10.01 Ratings
Expert directory00 Ratings10.01 Ratings
Subscription-based notifications00 Ratings10.01 Ratings
ITSM collaboration and documentation00 Ratings9.01 Ratings
Ticket creation and submission00 Ratings10.01 Ratings
Ticket response00 Ratings10.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
elmah.io
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
22% above category average
External knowledge base00 Ratings10.01 Ratings
Internal knowledge base00 Ratings10.01 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
elmah.io
-
Ratings
Mojo Helpdesk
10.0
1 Ratings
22% above category average
Customer portal00 Ratings10.01 Ratings
Social integration00 Ratings10.01 Ratings
Email support00 Ratings10.01 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
elmah.ioMojo Helpdesk
Small Businesses
Sentry
Sentry
Score 8.7 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Medium-sized Companies
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.1 out of 10
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10
Enterprises
ManageEngine ADAudit Plus
ManageEngine ADAudit Plus
Score 9.1 out of 10
SysAid
SysAid
Score 8.9 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
elmah.ioMojo Helpdesk
Likelihood to Recommend
-
(0 ratings)
10.0
(1 ratings)
User Testimonials
elmah.ioMojo Helpdesk
Likelihood to Recommend
elmah.io
No answers on this topic
Metadot Corporation
For a small business it is a very good value.
Read full review
Pros
elmah.io
No answers on this topic
Metadot Corporation
  • User friendly- easy to setup and get running.
  • Built in reports to improve and measure customer satisfaction.
  • Always adding new features to enhance the product for the user.
  • Support organization responds quickly to issues and questions.
Read full review
Cons
elmah.io
No answers on this topic
Metadot Corporation
  • The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed.
  • Text box section on the rating to have the option to tell why a low rating was given.
Read full review
Alternatives Considered
elmah.io
No answers on this topic
Metadot Corporation
Price and customer service.
Read full review
Return on Investment
elmah.io
No answers on this topic
Metadot Corporation
  • Our company’s improved customer support response times and expert service has helped us make money.
Read full review
ScreenShots

elmah.io Screenshots

Screenshot of elmah.io overviewScreenshot of elmah.io on all devices

Mojo Helpdesk Screenshots

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