empower by sa.global vs. N-able MSP Manager

empower by sa.global

N-able MSP Manager

25 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
empower by sa.global	N/A	Mid-Size Companies (51-1,000 employees)	The empower suite features cloud-based business productivity apps and solutions that are built on the Microsoft Power Platform and Azure Web Services. This suite includes subscription-based, data-driven, business intelligence and analytics products, workflow and automation tools, and productivity apps/assistants. The suite provides role-based information that can help gauge/forecast the cash flow position of the business, deliver intelligent financial insights, enhance HR processes,…	N/A
N-able MSP Manager	Score10 out of 10	N/A	N-able™ MSP Manager (formerly Solarwinds MSP Manager) is a cloud-based help desk and billing software for IT service providers, which includes a ticketing system, customer portal, technician mobile apps, billing tools, and reporting dashboards. MSP Manager offers a lightweight ticketing system with a quick entry feature that allows users to capture essential information such as customer name, service items, and issue details from any screen. Tickets can also be…	N/A

Pricing

empower by sa.global

N-able MSP Manager

No answers on this topic

No answers on this topic

Pricing Offerings
empower by sa.global	N-able MSP Manager
Free Trial
No	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

No setup fee

No setup fee

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Best Alternatives
	empower by sa.global	N-able MSP Manager
Small Businesses	Autotask PSA Score7.7 out of 10	Autotask PSA Score7.7 out of 10
Medium-sized Companies	Workday Professional Services Automation Score8.2 out of 10	Workday Professional Services Automation Score8.2 out of 10
Enterprises	Planview AdaptiveWork Score8.8 out of 10	Planview AdaptiveWork Score8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	empower by sa.global	N-able MSP Manager
Likelihood to Recommend	- (0 ratings)	4.0 (4 ratings)
Support Rating	- (0 ratings)	3.9 (2 ratings)

User Testimonials
	empower by sa.global	N-able MSP Manager
Likelihood to Recommend	sa.global No answers on this topic	N-able It's a good company to grow with because as needs change there are more features available. Incentivized Tamara Ham Secretary Read full review
Pros	sa.global No answers on this topic	N-able Web Based Automated Ticket creation Incentivized chris maddox Senior Consultant Read full review
Cons	sa.global No answers on this topic	N-able It is just simply too slow! The web interface requires patience, even when moving between tabs or menu choices. This is by far the biggest detracting element of MSP Manager. Input customization -- I would like the settings pages to allow me to customize some input screens, especially the Ticket Entry window. The "Quick Ticket" entry is missing a few key items I want in a trouble ticket, and the full ticket entry window has numerous fields I never use or are always the same, and so it just takes more time and effort than is necessary. Both the asset tracking and the knowledge base should be more robust and integrally tied into the RMM console, so that licenses, serial numbers, procedures, network data are quick and simple to access from either interface. Incentivized Les Klassen Hamm Owner Read full review
Support Rating	sa.global No answers on this topic	N-able They're good at resolving issues when they arise. Incentivized Tamara Ham Secretary Read full review
Alternatives Considered	sa.global No answers on this topic	N-able MSP Manager is a fully serviced paid option. Spiceworks is a free helpdesk. They both are very useful, but a company can just outgrow Spiceworks. Incentivized Verified User Read full review
Return on Investment	sa.global No answers on this topic	N-able We have had to spend time and resources to create our own reports, as MSP Manager does not have them. Searching for a ticket requires scrolling, wasting time Incentivized chris maddox Senior Consultant Read full review
ScreenShots	empower by sa.global Screenshots	N-able MSP Manager Screenshots