Good program to use with different levels of user experience
January 23, 2020

Good program to use with different levels of user experience

Tamara Ham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SolarWinds MSP Manager

We use MSP to support the business through documenting and tracking multiple clients/jobs, hours spent on each project with details of the work done, and multiple employees and their work. The company is quick to respond if there is an issue using either email or live chat. They are friendly and professional.
  • Communicates well with clients.
  • Quick to respond when there is an issue.
  • Labeling/titling work "labels" without all the extra steps.
  • Certainly has made it easier to track our clients.
  • Tracks spent hours on each job.
They're good at resolving issues when they arise.

Do you think N-able MSP Manager delivers good value for the price?

Not sure

Are you happy with N-able MSP Manager's feature set?

Yes

Did N-able MSP Manager live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of N-able MSP Manager go as expected?

Yes

Would you buy N-able MSP Manager again?

Yes

It's a good company to grow with because as needs change there are more features available.

N-able MSP Manager Feature Ratings

Organize and prioritize service tickets
8
Expert directory
7
Service restoration
8
Self-service tools
7
Subscription-based notifications
8
ITSM collaboration and documentation
8
ITSM reports and dashboards
8
Configuration mangement
7
Asset management dashboard
8
Policy and contract enforcement
Not Rated
Change calendar
Not Rated
Service-level management
8