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I find it is best when you need to connect to a computer after hours and the end user has left for the day. I can remote in to the computer without interaction and troubleshoot the issues as required. The connection is speed and works well unlike some other remote access software

Incentivized

• Ease of use.
• Multiple company profiles.
• Track multiple software applications.
• Easy remote access.

Incentivized

• wake on lan doesn't work well
• command prompt access is a strange manor
• can sometimes report a machine as powered off when its actually stuck in an update cycle

Incentivized

It is just very easy to use. It has a good user interface on it, the items are where I expect them to be and I find it to work as I expect it to work without surprises.

Incentivized

I've never had to call support so I do not have an answer for this question. I find the software works well but we have a support desk who would work with them if we had back end issues

Incentivized

This is the first software I've used for this function.

Incentivized

• This is outside what I do
• This is outside what I do
• This is outside what I do

Incentivized