Encircle vs. Socialtext (discontinued)

Encircle is the best field software we have ever used. The designer must have worked in the field because every challenge we face has been addressed in the software. The ability to provide our Customers so many types of reporting in real time helps keep our company in the forefront of our Industry.

We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.

• Real time reporting from the job site.
• Very detailed drying reports for all of our water losses
• Interactive reports for our customers including photos and videos.
• Excellent content listing and photography options.

• Version history - Always keeps the edited versions and one can revert back any time
• Creating and Editing an article is very easy and intutive
• Sharing the articles with peers

• Sometimes it takes a long time to load the job at the site.
• As long as the internet signal is strong the software works beautifully. You can work offline in those cases where the signal is not good or not there at all.

• Search needs a ton of improvements. It was very slow a year ago
• Search result quality was also not that good
• I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system

They fail to have the same features and customer service

I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.

• Increase in Average Job Size
• Major Increase in the QUALITY of our documentation
• The technician say it takes longer to do the handwritten paperwork, but I would argue that they weren’t doing it the correct way before and if they were, it’s actually faster using Encircle.

• We get solutions to concerns much faster
• We promote interactions with the other depts
• We listen and have discussions