Confluence Reviews

1050 Ratings
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Reviews (1-25 of 82)

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April 30, 2020
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Being used as a central collaborative platform, and integrating with other services, Confluence is the ideal product to create an internal knowledge base and intranet for any business.
  • Collaboration.
  • Ease of use.
  • Integration.
  • Further support for SSO/Oauth without additional cost.
  • For on prem, automatic updates through UI.
  • Live view of edits whilst authors edit document (that is, having the page update in real time, as editing mode does).
  • Centralizing business knowledge.
  • Helping to ensure staff have a central platform for training/resources.
Never had an issue with support.
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November 17, 2019
Helen Valenzuela | TrustRadius Reviewer
Score 7 out of 10
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We use Confluence to keep track of projects. Each employee can access the project specs for their team, see what their individual duties are, and check them off when done. It shows in real time what has been done and what's left to finish. Each team member can make notes, attach links, or anything related to the project to let others know what they did.
  • Allows team members to track project status
  • Allows team members to track their individual tasks
  • Allows team members to add links
  • Allows sharing of project status with non-team members
  • It's not very user friendly, take advantage of the tutorials
It's a great collaboration software if you have multiple team members working at their own pace.
I personally haven't used the support, but I know of others who have. Also, the tutorials are very helpful. They also have regular tips emails.
Read Helen Valenzuela's full review
October 05, 2019
Steven Carmean | TrustRadius Reviewer
Score 7 out of 10
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Confluence is the WGU wiki system for documentation across the entire company. It is encouraged as the 1 stop shop for most departments with a few that choose to use SharePoint or Service Now instead.
This is a helpful place for meeting notes, collaborate on tutorials and a handy storage for management tool links.
  • Great support out there since its widely used.
  • Very customizable with themes and color combinations.
  • Collaborative editing options.
  • A plethora of add-ons to customize your experience.
  • Migrations of data can be difficult.
  • Backup service breaks so you're better off manually backing up.
  • The log-analyzer can sometimes treat symptoms, but may not see the root cause to a problem with the system.
If you are looking for a scalable solution for confidential notes, knowledge, or for a place to throw a general memo, then Confluence is a great system.
This system carries quite a cost to it, so if you aren't willing to fork out the funding or if you don't have a large enough user base (I'd recommend at least 500 active users), then there are alternative solutions that are rather effective such as Sharepoint or a Gsuite equivalent.
Unless you are willing to pay for the higher tier of service, expect a 3 day return with the simple answers and some extra time to push through with the more complicated troubleshooting.
We choose to use the less expensive customer service pricing, and we tend to find the answers online from forums faster than we get responses from Confluence Support.
Read Steven Carmean's full review
September 30, 2019
Bailey Troutt | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Confluence provides me a bundle of solutions to my business with great intelligence and
working efficiencies. Moreover, the feedback collecting feature of this
particular product helps me in taking useful decisions for my company wherever
and whatever I want. Furthermore, it helps me in making effective communication
with all my working partners that further facilitates me to overcome
communication barriers as well.

  • This effective application has so many useful advantages that create flexibility to edit different types of documents and also to edit all my rich content within just a few seconds with all these amazing features.
  • It has a platform for managing a lot of files even longer files or some tiny pieces of documents.
  • It has a useful feature that surely helps me out in my tough schedule is it’s about to create useful meeting notes that are quite useful in order to get a reminder as well.
  • By using Atlassian Confluence now I can confidently say that I can manage dozens of files in one single location and also discussion among the teammates is now more convenient with it.
  • Workload issues are so much less by using it so, for me, there is no drawback in it.
  • Because of its superb features and functionalities, it has become my favorite companion now. I do not have to face any kind of trouble.
Confluence is the best project management software for each and every type of
organization regardless of their size and working resources. Moreover, this
product is beneficial enough to make my work history at a safe place for longer
period of time. I would definitely recommend it to others to take benefit out of it.

me it’s a blessing in a disguise for each and every group related task that
needs my full concentration. I am having wonderful experience with it. I really
prefer in order to work on dozens of projects on a daily basis. Regardless
of all these functions, it has a splendid integration capacity that lessens my
workload by giving me the ability to work simultaneously on different
applications of my interest.

Read Bailey Troutt's full review
September 30, 2019
Michael Gibson | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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Atlassian Confluence usage has grown in our business as a method to capture ideas, build on them and then finalise a decision. The whole team uses it. We also needed a place to capture our reference documents and processes as they are defined. Decide we want Graphic Designers to load mock-ups straight to the Google Drive folder for a customer so sales or design support just does a follow-up email/call? Then edit their "Process Guide" in Confluence.
  • Load an idea. Never lose it. Everyone can edit the core page or add comments. The old "parking bay" full of post-it notes doesn't get lost at the end of the conference.
  • Templates - lots of different formats that provide suggested processes improvements in their very design. And we edit the pages to suit our company process anyway.
  • Extra tools. Add images, links, Trello board, JIRA task links, etc. I found the inbuilt tool useful the other day when working on a process and now that diagram is added to the proposal document we send customers.
  • Pages can be categorised, so we have an Internal Process pages, Project pages, Team Directory pages, etc.
  • Atlassian Confluence is not very graphic so the user interface has a lot of options which can be daunting for new users. It feels like an old system - so busy with text options everywhere, I feel like I want to break out in DOS commands and throw away my mouse.
  • Navigation is not always intuitive - I know there is flexibility there, but it can be confusing. Therefore user engagement is not as strong as it could be.
  • I'd love to have tables displaying pages alphabetically with field and filter options. I have customer information but want to see the missing info more easily so I can action these. Or add a customer and it sorts itself in the right order. And then my template for customers can have a field added for all customers. There is a danger that the data can become too static as it doesn't make it easy to see the data. Same forms approach has an application to our other categories
We find it can be a good "knowledge base" for projects and ideas. You can load up process ideas and finalised processes easily, documents, tables for marking off progress. I personally find the design and styling uninspiring and I think that is why usage in the team is lower than I would like.
Never any problem getting support for the JIRA product range.
Read Michael Gibson's full review
September 27, 2019
Suleman Ahmad | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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We use the Atlassian Confluence for ideas, brainstorming, product stories, changelogs, standup meetings, retrospective meetings and to track the production issues... the list goes on. We use it across our whole organization. Previously we use the MS Word and MS Powerpoint for user stories, and that became too difficult to maintain the content.
  • Built-in tools (drag and drop) to format the page
  • Tagging team members
  • Email notifications for changes
  • I start watching a few pages, but Confluence then added me in all pages by default and now I am getting a lot of notifications for irrelevant pages
  • Sometimes when my teammate adds some points in a Standup meeting against my work then I only get the empty response in email notifications without the details of what was added. (I don't know why the content is missing)
Atlassian Confluence is the best for collaborative user story writing. It gets linked to the JIRA issues so we can keep the tickets as simple as possible and add all the details in Atlassian Confluence.
If we have any issue, the support team helps us.
Read Suleman Ahmad's full review
September 24, 2019
Kaleb-John Loo | TrustRadius Reviewer
Score 8 out of 10
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Confluence is primarily used in the organization for documentation. Confluence is utilized to access information about our hardware and software solutions in a convenient location. It provides new and old employees the ability to gain information about an area that they may have questions about. It creates an area to provide a more in depth well of knowledge about a particular area or topic that is not documented elsewhere due to a lack of a solid structure.
  • Quick way to document knowledge.
  • Easy to access and navigate.
  • Provides updates on latest documentation.
  • Customizable.
  • Searchable.
  • Would like if it integrated into Office 365.
  • Navigation is a bit limited for exploring.
Atlassian Confluence is well suited for managing a knowledge base for an organization. It is easy to search for information that one may need about a particular project or subject. It is, however, more of a wiki and less of a document management platform, so if there is a need to manage heavy documents, then this may not suit that need.
Read Kaleb-John Loo's full review
September 15, 2019
Hilary Hobbs | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
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We use Confluence company-wide. It allows for the entire company to have access to important documents easily. Since our company is spread throughout different buildings, things like office maps and org charts are easy to find and live on Confluence. You are able to look up anyone in the company with ease, which is important when dealing with 200+ employees.
  • The ability to personalize for your company.
  • Access to important documents is streamlined.
  • It keeps communication flowing and frees up time for HR because important basic info is there, so there are fewer questions.
  • It's a bit difficult to navigate.
  • Having to create one on one forms weekly gets messy in my "personal space" portion of the site.
  • Better integration of different software.
Large companies would do well with Confluence. Small companies who don't need broad communication would be wasting money. It's hard to get important info easily accessed with larger companies, and Confluence allows that information to be readily available to anyone who needs it, regardless of position.
I don't deal directly with support for Confluence, but the fact that my company has been using it for so many years must speak volumes about the customer support they provide. With a 200+ company, there are a lot of moving parts that need to be working at once, and if Confluence didn't have the ability to problem-solve for us, we would have left a long time ago.
Read Hilary Hobbs's full review
August 13, 2019
Viktor Mulac | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Confluence is used as a tool for sharing documents and tracking their versions. Also, in software development, this can be now connected to other frequently used solutions such as JIRA or Enterprise Architect. Confluence also provides teamworking features with user access management. On top, Confluence adds reporting features with nice summarizations. Data can be exported for further BI analysis if required.
  • Overview of document versions, links users, and actions to content.
  • Reports and overviews.
  • Also, supports budgeting/financial tracking.
  • Perfect for knowledge management in a team or with external partners/clients.
  • Until recently, it was hard to synchronize content with Enterprise Architect definitions. According to recent news from Atlassian, this should have been resolved by EA connector.
Very good support for all main scenarios such as team collaboration on documents, organization of work and tracking the progress. It provides a clean, nice view of the actual version of documents of any kind, including graphics, schemes, and diagrams, etc. Supports mobile devices with a responsive interface, allowing us to keep in touch with other content creators on the go.
Have not used Confluence support. The product is pretty self-explanatory.
Read Viktor Mulac's full review
October 04, 2019
Sunny Grewal | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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It is being used by our Development Team for requirements collaboration on various software (COTS) products being sold by the company.
  • Templates
  • Formatting
  • Sharing
  • Flexibility with template uploads
The pre-designed templates are great to get started. From there you may modify it to suit your needs.
Uploads from OneNote or PDFs are not an option.
Haven't needed to contact them for any support reasons yet.
Read Sunny Grewal's full review
September 27, 2019
Ted Cook | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
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We use Atlassian Confluence in every part of our organization from DevOPS to Technical Support tickets. The customizations you can do in Confluence are limitless and you can tailor Confluence to your departments exact needs.
  • Organize your work in spaces
  • Discussion of work and tracking progress
  • Provides visibility into our software projects
  • PDF exports only render gadgets as links
  • Need better chat and phone support
  • JIRA Gadgets in Confluence don't function correctly
Great for DevOPS and CloudOPS software development as a repository for code revisions, trouble tickets, collaboration and beta version testing.
  • Great ROI
  • Fast Array of Add on's to fit all your needs
  • Real-time software release tracking
Read Ted Cook's full review
September 25, 2019
Siddique Chaudhry, CCSK | TrustRadius Reviewer
Score 7 out of 10
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Verified User
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Atlassian Confluence is being used by the entire organization and customized per department. We use it for reviewing and updating documentation including security policies. It is a great source for collaborating with multiple teams to get items approved.
  • Document storage
  • Diagrams
  • Note taking
  • Diagram tool isn’t great
  • App isn’t great
  • Can load slowly
If you have an organization that needs to document security policies, it’s a great file repository for all staff to access. The access can be limited as well.
Support is quick and easy to work with every time you reach out.
Read Siddique Chaudhry, CCSK's full review
August 09, 2019
Ben Williams | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
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Confluence is used to hold documents that are important to various software programs. These include install documents, patch notes, and update information. We use it company-wide and it ensures all information for software is held centrally.
  • It accurately displays documents and information well.
  • It is easy to upload external files, which is key for installation walk-throughs.
  • It is easy to allow manage users and groups to have access to specific areas only.
  • I feel the biggest area that is missing is support for more languages for source code.
  • Also does not allow you to go through revision history.
  • In-line comments for easier modifying would be nice.
  • Easier integration with other applications would be nice.
It's great for engineering and software teams who need quick access to software notes and details. It is even better if you use other Atlassian products as the idea integration is through other tools by Atlassian.
Read Ben Williams's full review
October 04, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
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Atlassian Confluence is being used across my entire division to support knowledge management and communication across all aspects of software development. Our project managers use it for status reporting by leveraging its strong integration with JIRA, our software developers use it for technical documentation, decision logs, and cross-team collaboration. Our scrum masters use it for recording sprint ceremonies including retrospective details. I can't think of a single job function that doesn't use Confluence on a daily basis.
  • Atlassian Suite integration - As part of the Atlassian suite, Confluence makes it trivial to pull in information from other products in the suite, enabling easy linking to JIRA issues, Bitbucket pull requests, etc.
  • Confluence's In-Built Charts and reports make it really easy to construct detailed reports that clearly show the status of projects, defect backlogs, etc, in a digestible manner
  • Confluence's Permission model is very robust and enables you to allow and disallow access to certain areas of Confluence based on users and groups, making it easy to control sensitive information.
  • Confluence's Query language can be fairly obtuse, and it'd be great to see Atlassian build a visual query builder to make constructing queries easier.
  • Feature Discovery - Atlassian could do a better job of helping users discover its vast number of features. Sometimes I'll say "I wish Confluence could..." and one of my colleagues has discovered a way to do that. Features are generally easy to use, once you know they're there.
  • Paid plugins - For an expensive tool such as Confluence, I'd like to see Atlassian start to buy up and incorporate some 3rd party plugins that provide exceptional value as part of the core product, rather than relying on end-users to implement those plugins correctly.
Atlassian Confluence is extremely well suited for capturing knowledge and sharing it with your organization. Whether that takes the form of blog posts, technical documentation, or project status reports, Confluence can handle it all. Anytime that written documentation with detail would be valuable to your organization, Atlassian Confluence is THE tool to use.

The only time I'd say that it is less suited for use is as a substitute for a face-to-face conversation. Sometimes people will use Atlassian Confluence as a communications vehicle when an in-person dialog would be much more expedient. Of course, you could always capture the output of that conversation as a Confluence page!
This rating is specifically for Atlassian's self-help documentation on their website. Often times, it is not robust enough to cover a complex usage of one of their features. Frequently, you can find an answer on the web, but not from Atlassian. Instead, it is usually at a power user group elsewhere on the net.
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September 17, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We are currently using Confluence as a knowledge base for a worldwide project. Our usage of Confluence at the moment consists of creating knowledge articles about certain procedures, contact information (about the customer and about our own team), general information such as the SLA and to generate documentation for the customer, as he likes to know what we did to resolve a problem in his environment. Giving access to our customer to see what we have already created on Confluence gave him a lot of confidence in our work as he can see with his own eyes what are the solution and technologies we are using to sustain his working process.
  • Editing of pages on demand, without hassle
  • Whole text editor, so you don't need to create things on Office and paste on Confluence
  • Integration with JIRA SD and Trello
  • Atlassian support is amazing!
  • User management can be a bit hard, especially between different companies
  • The installation and configuration is not so simple
Confluence is very good in situations where you need to share with the customer what are your instructions and procedures to resolve a specific problem. When asked, you only need to send him the knowledge-base article as a proof of work. We also use it to share this kind of information with the overseas team, as we are in a country and some of our coworkers live in another country far away.
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December 17, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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Bepress adopted Confluence as our company-wide Wiki, to varying degrees of uptake in different departments. The vision was to have the knowledge sets required to do each business function existing in parallel on Confluence to how it exists in employee's brains, however, this is only as strong as the weakest link and invariably some departments had more valuable Confluence pages than others depending on how invested they were in documenting and maintaining.
  • Excellent page hierarchy tools.
  • Simple but useful word processing features.
  • The product relies on the uptake of users (and strong QA processes) to ensure compliance.
  • Display bugs with large tables.

Confluence allowed our Marketing Department to share things like workflows, best practices, templates, and meeting agendas. This facilitated any of us knowing what the others did, and how to back them up in cases of absence, as well as providing intellectual continuity with former employees, who's work persisted in Confluence beyond their dates of employment.

I would NOT recommend Confluence for offices that struggle with QA or employee motivation, as it is very easy to not record your work or new developments in Confluence. It requires an intentional work culture and a core of power users who are handy with organization and can take lead on visioning.

Never needed to contact support! Confluence runs very, very well, the only bugs or errors being invariably user error (especially with employees who struggled with the concept of hierarchies altogether).
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October 04, 2019
Anonymous | TrustRadius Reviewer
Score 8 out of 10
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We use Atlassian Confluence as the company wiki for all IT related documentation. So it is primarily used by the IT department to document, although other departments are using the information also. At the moment we are using the on-prem version of Atlassian Confluence but are looking at the SaaS cloud version soon.
  • Easy to use
  • Integrates nicely with JIRA
  • Automated documentation could improve more.
  • Occasional editing does not function properly, but not so often to impede your work.
  • Interface is quite basic. Though there is a point to make that is a pro instead of a con.
Great for creating company documentation and/or manuals. Being able to create spaces makes organizing your wiki easier. It is better than many free or cheap/open-source alternatives where you would have to do a lot more work to create something similar. Having add-ons for further features is excellent.
Support is great. But most issues can be solved actually by the great customer forums. Just ask a question and you'll probably get an answer soon.
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September 20, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Confluence is a great application for logging documentation in a centralized location. It has a lot of capabilities that are useful. Using Confluence by itself just seems wrong though, it works so well with the other applications by Atlassian, such as Software or Service Desk. The integration between these applications is really nice and is enough to overlook some of the downsides of the products.
  • Allows for a simple and organized layout of documentation and instructions.
  • Very flexible layouts with many different features that you can add to the pages. You can also customize the look and feel of the pages.
  • Editing the pages could use more features that are easily accessible, but that is just going above and beyond what is necessary. It is currently "good enough".
  • I wish there were built-in templates for documentation to make it easier for when you have multiple people typing up documents. It would just make it cleaner and more professional. Obviously, we can create our own templates, but it would have been nice to have this built-in.
The Service Desk utilizes the Confluence sections where access has been granted for customer visibility so that when they are looking to submit a ticket, it gives recommended solutions prior to submitting the ticket. Also, from the agent side on the Service Desk, they will be giving a few possible solution documents to the ticket in question. We have not built out our documentation that much, but I can see this being EXTREMELY helpful for troubleshooting tickets.
Because you are generally better off finding the information in the Community pages. Support will often link you to articles or forum pages anyway. The support team isn't bad at all though. They just don't engage as much as I'd like. I'd rate them higher, but I want support to be more than just email. My biggest complaint is that you can't call them or email a general support email address (not that I could find without having priority support) and if you get locked out of your account, you can't sign in to submit a ticket.
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September 17, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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Verified User
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Confluence is used business-wide to help document policies, processes, and procedures. It is highly used by our technology departments as a knowledge base as well as a place to document project status and other relevant information.
  • Project planning.
  • Meeting notes.
  • Blog posts.
  • Build SSO into the product at no extra cost. Currently, you have to purchase a third-party plugin or if using Confluence Cloud you have to purchase Atlassian Access which is often the same price, if not more, than Confluence itself.
  • When publishing changes to a document you will be notified if someone else has made changes. In order to publish your changes, you are forced to publish theirs as well but it doesn't tell you what their changes were.
Atlassian Confluence is great as a central place to take and store meeting notes. It's also very nice because multiple people can edit the same page at the same time. It is also a fantastic place to store project status information to make it easily accessible to many people. We find that because Confluence is so easy to use that our employees are much better at creating documentation and keeping it up to date.
We rarely if ever have issues with Confluence. However, when we have had issues Atlassian has made it very easy to get in contact with support via their online ticketing system. They are always very thorough with their responses and incredibly helpful and cheery. They make sure to explain the solution and the problem clearly for quick and easy remediation.
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September 14, 2019
Anonymous | TrustRadius Reviewer
Score 9 out of 10
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Verified User
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Atlassian Confluence is used as our organization's central repository for documentation. Confluence essentially accomplishes the "teach a man to fish" principle, allowing for our employees to find answers to their own questions, look up org charts, check policies, and more. It is very helpful in keeping managers from being overloaded with hundreds of questions.
  • It has integrations with valuable tools.
  • It is easy to use.
  • It has SSO capabilities.
  • Searchability can be difficult at times.
  • It's only as good as the group that manages it.
  • Information can become antiquated if not frequently updated.
Organizations that are fast-growing and/or geographically dispersed would benefit from Atlassian Confluence. Where things move quickly, it's helpful to have all processes and systems documented so new hires and other teams do not have to rely on individual people passing the information along. They can find everything they need in Confluence.
I have not personally interacted with Atlassian Confluence's support team. However, I feel our instance has been highly utilized without many hiccups, which leads me to believe they are pretty on top of it. I have been to Atlassian's user conference and felt the company places a huge emphasis on their users, which is absolutely great.
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August 05, 2019
Anonymous | TrustRadius Reviewer
Score 7 out of 10
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[We're] Using Confluence for central knowledge management and documentation within our organization.
  • Great rich UI for formatting and diagramming
  • Auto-save prevents lost work
  • Hierarchical organization helps with search result accuracy
  • More snappy and responsive UI
  • More accurate search results
  • Better tools for approvals management
Great for corporate-wide knowledge management.
Most issues are able to be resolved within 24 hours.
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April 02, 2019
Joshua Pekar | TrustRadius Reviewer
Score 6 out of 10
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Our organization utilizes Confluence along with Jira for additional project documentation and collaboration. Details on every part of our projects are captured, stored, and shared using confluence. This includes meeting notes, shared worksheets, requirements documents, system architecture as well as some process and procedures/outcomes of the projects. IT utilizes this system as a required way to store change information for updates and enhancements.
  • Fairly easy to use this product. The UI itself is user-friendly and easy to follow.
  • Collaboration and updates are easy to turn on or off.
  • The product is very scalable and can capture and organize a lot of data in one place.
  • Some of the options do not always work, this may be local setting but I find the option to edit some documents via Confluence to not always work, and we need to download, update, and then re-upload the document as a new version.
  • Where there are a lot of notes and documentation entries it can be difficult to keep track of or sort through everything. How you utilize the program and label things is very important.
Confluence can link to Jira and be utilized as part of your project management solution. I think if you are using Jira this application may make sense to utilize for tracking all important details. However, I haven't seen other projects that have a connection to Jira to say that this is the best product available. With big projects, the document trail seems to be a little messy.
Read Joshua Pekar's full review
May 07, 2019
Anonymous | TrustRadius Reviewer
Score 10 out of 10
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We use Confluence as a place to document all our I & O help articles and processes. We also build web pages for developers to use a quick reference point to look at test data and test environments. Also starting to build project requirements into these sites for IT and business teams to view and use.
  • Easy to set up pages
  • Collaboration is easy and has version history
  • Interacts well with JIRA software
  • More macros for customizing pages
  • Licensing is expensive is you want people to have edit privliges
  • Team Calendar plug in does not work well
Highly likely to recommend especially if IT organization is using JIRA. They work well together and it can be a good replacement for SharePoint if you are using that for housing requirements on IT projects. Easy to work with support team when issues do come up, create a ticket and response time is very good.
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December 08, 2018
Chris Snelling, CFA | TrustRadius Reviewer
Score 8 out of 10
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We use Confluence across our organization, but only for those collaborating on projects. In our case, we are designing a new business platform that requires extensive information gathering, sharing, and planning. We use Confluence to organize that project into teams, track to do items, share information, record meeting minutes, etc.
  • Collaboration. Confluence allows our entire organization to collaborate together. Instead of storing files and documents in folders, Confluence stores the files including versions, allows comments and context to be added, assigns permissions, and tracks workflows all in one place.
  • Organization. Confluence is great at keeping everything organized. Assuming you set up your structure properly, it is easy to find your place in Confluence. Furthermore, the search engine allows you to search the entire instance for information.
  • Notification. Confluence sends email notifications when you are referenced by someone else, assigned a duty, or any change is made to a page or group that you are subscribed to.
  • Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
  • Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
Confluence works well in a system where a lot of people are collaborating. It keeps everything organized and is located in one easy to access location. It is ideal for working on projects together. Especially projects that require information sharing. Compared to email communication, Confluence holds the information from all users. This is compared to using traditional file folders and email, whereby there are access issues and not all information is shared or searchable.
Read Chris Snelling, CFA's full review
December 14, 2018
Rounak Jangir | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
For me, Atlassian Confluence is a one stop solution for all kinds of documentation. I use it whenever I need to write or document about my project. which includes flow diagram as well. This tool has been used by lots of us here and most of us use this for documentation and writing some other design as well.
  • First and foremost, if you need to maintain the documentation of your project, Atlassian Confluence is the best option for this.
  • It has lots of plugins available which makes it very much useful, like gliffy, through which you can design flow diagrams very easily.
  • Document collaboration with team member is also very good with this. You will get notified if someone from your team has changed something.
  • It has wiki like syntax for markup and lots of other shortcuts which make development faster
  • The search feature could be improved. Search result are not always what we are looking for.
  • It could be more flexible, just after adding few docs it starts becoming very clustered.
  • It is costly to use it for personal use. I would like if it had free version with some limited version-- at least we could have basic features.
If you want to write something down-- it may be design flow, project document or something else-- Atlassian Confluence is just the best option to use. It has lots of plugins available like Gliffy and Codeblock, which makes your doc more clean. Outside this scenario, I think it is not well-suited. One more thing-- it is too costly to use it on your own.
Read Rounak Jangir's full review

Feature Scorecard Summary

Task Management (56)
Gantt Charts (12)
Scheduling (21)
Workflow Automation (39)
Mobile Access (50)
Search (65)
Visual planning tools (53)
Chat (15)
Notifications (66)
Discussions (62)
Surveys (15)
Internal knowledgebase (60)
Integrates with GoToMeeting (3)
Integrates with Gmail and Google Hangouts (7)
Integrates with Outlook (10)
Versioning (55)
Video files (38)
Audio files (35)
Document collaboration (63)
Access control (61)
Advanced security features (44)
Integrates with Google Drive (24)
Device sync (24)

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

Has featureTask Management
Has featureWorkflow Automation
Has featureMobile Access
Has featureFile tracking
Has featureTagging
Has featureSearch
Has featureIntegrates with other Project Management Tools
Has featureVisual planning tools

Communication Features

Has featureStatus updates and activity feed
Has featureNotifications
Has featureComments and feedback
Has featureDiscussions
Has featureUser directory and online status
Has featureSharing and privacy
Has featureInternal knowledgebase

File Sharing & Management Features

Has featureVersioning
Has featureDocument files
Has featureImage files
Has featureVideo files
Has featureAudio files
Has featureDocument collaboration
Has featureShared folders
Has featureAccess control
Has featureAdvanced security features
Has featureIntegrates with Google Drive
Has featureDevice sync
Has featureWeb interface
Has featureFile change notifications
Has featureSimultaneous editing

Confluence Integrations

Confluence Competitors

Confluence Pricing

Starting Price: $10

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
On-premise EditionPricing DetailsTerms
Server10.0010 Users - Perpetual License
Server2700.0025 Users - Perpetual License
Server5300.0050 Users - Perpetual License
Server10,200.00100 Users - Perpetual License
Server19,800.00250 Users - Perpetual License
Server30,000.00500 Users - Perpetual License
Server45,000.002,000 Users - Perpetual License
Server90,000.0010,000 Users - Perpetual License
Server150,000.0010,001+ Users - Perpetual License
Data Center15,000.00500 Users - Annually
Data Center30,000.001,000 Users - Annually
Data Center52,000.002,000 Users - Annually
Data Center79,200.003,000 Users - Annually
Data Center105,600.004,000 Users - Annually
Data Center132,000.005,000 Users - Annually
Data Center143,000.0010,000 Users - Annually
Data Center154,000.0015,000 Users - Annually
Data Center165,000.0020,000 Users - Annually
Data Center176,000.0025,000 Users - Annually
Data Center187,000.0030,000 Users - Annually
Data Center198,000.0035,000 Users - Annually
Data Center209,000.0040,000 Users - Annually
Data Center220,000.0040,001+ Users - Annually
SaaS EditionPricing DetailsTerms
Free0.00Free for 10 Users
Standard5.00Per User Per Month
Premium10.00Per User Per Month
EnterpriseContact Sales

Confluence Support Options

 Free VersionPaid Version
Live Chat
Social Media
Video Tutorials / Webinar

Confluence Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Linux, Mac
Mobile Application:No