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Filter 1000 vetted Confluence reviews and ratings
Reviews (1-25 of 82)
Being used as a central collaborative platform, and integrating with other services, Confluence is the ideal product to create an internal knowledge base and intranet for any business.
- Collaboration.
- Ease of use.
- Integration.
- Further support for SSO/Oauth without additional cost.
- For on prem, automatic updates through UI.
- Live view of edits whilst authors edit document (that is, having the page update in real time, as editing mode does).
We use Confluence to keep track of projects. Each employee can access the project specs for their team, see what their individual duties are, and check them off when done. It shows in real time what has been done and what's left to finish. Each team member can make notes, attach links, or anything related to the project to let others know what they did.
- Allows team members to track project status
- Allows team members to track their individual tasks
- Allows team members to add links
- Allows sharing of project status with non-team members
- It's not very user friendly, take advantage of the tutorials
October 05, 2019
Associate DevOps' year long approach at Confluence
Confluence is the WGU wiki system for documentation across the entire company. It is encouraged as the 1 stop shop for most departments with a few that choose to use SharePoint or Service Now instead.
This is a helpful place for meeting notes, collaborate on tutorials and a handy storage for management tool links.
This is a helpful place for meeting notes, collaborate on tutorials and a handy storage for management tool links.
- Great support out there since its widely used.
- Very customizable with themes and color combinations.
- Collaborative editing options.
- A plethora of add-ons to customize your experience.
- Migrations of data can be difficult.
- Backup service breaks so you're better off manually backing up.
- The log-analyzer can sometimes treat symptoms, but may not see the root cause to a problem with the system.
September 30, 2019
Stunning project management with Confluence
Atlassian
Confluence provides me a bundle of solutions to my business with great intelligence and
working efficiencies. Moreover, the feedback collecting feature of this
particular product helps me in taking useful decisions for my company wherever
and whatever I want. Furthermore, it helps me in making effective communication
with all my working partners that further facilitates me to overcome
communication barriers as well.
Confluence provides me a bundle of solutions to my business with great intelligence and
working efficiencies. Moreover, the feedback collecting feature of this
particular product helps me in taking useful decisions for my company wherever
and whatever I want. Furthermore, it helps me in making effective communication
with all my working partners that further facilitates me to overcome
communication barriers as well.
- This effective application has so many useful advantages that create flexibility to edit different types of documents and also to edit all my rich content within just a few seconds with all these amazing features.
- It has a platform for managing a lot of files even longer files or some tiny pieces of documents.
- It has a useful feature that surely helps me out in my tough schedule is it’s about to create useful meeting notes that are quite useful in order to get a reminder as well.
- By using Atlassian Confluence now I can confidently say that I can manage dozens of files in one single location and also discussion among the teammates is now more convenient with it.
- Workload issues are so much less by using it so, for me, there is no drawback in it.
- Because of its superb features and functionalities, it has become my favorite companion now. I do not have to face any kind of trouble.
September 30, 2019
Powerful tool with no design inspiration
Atlassian Confluence usage has grown in our business as a method to capture ideas, build on them and then finalise a decision. The whole team uses it. We also needed a place to capture our reference documents and processes as they are defined. Decide we want Graphic Designers to load mock-ups straight to the Google Drive folder for a customer so sales or design support just does a follow-up email/call? Then edit their "Process Guide" in Confluence.
- Load an idea. Never lose it. Everyone can edit the core page or add comments. The old "parking bay" full of post-it notes doesn't get lost at the end of the conference.
- Templates - lots of different formats that provide suggested processes improvements in their very design. And we edit the pages to suit our company process anyway.
- Extra tools. Add images, links, Trello board, JIRA task links, etc. I found the inbuilt draw.io tool useful the other day when working on a process and now that diagram is added to the proposal document we send customers.
- Pages can be categorised, so we have an Internal Process pages, Project pages, Team Directory pages, etc.
- Atlassian Confluence is not very graphic so the user interface has a lot of options which can be daunting for new users. It feels like an old system - so busy with text options everywhere, I feel like I want to break out in DOS commands and throw away my mouse.
- Navigation is not always intuitive - I know there is flexibility there, but it can be confusing. Therefore user engagement is not as strong as it could be.
- I'd love to have tables displaying pages alphabetically with field and filter options. I have customer information but want to see the missing info more easily so I can action these. Or add a customer and it sorts itself in the right order. And then my template for customers can have a field added for all customers. There is a danger that the data can become too static as it doesn't make it easy to see the data. Same forms approach has an application to our other categories
September 27, 2019
Using Atlassian Confluence for 2+ years.
We use the Atlassian Confluence for ideas, brainstorming, product stories, changelogs, standup meetings, retrospective meetings and to track the production issues... the list goes on. We use it across our whole organization. Previously we use the MS Word and MS Powerpoint for user stories, and that became too difficult to maintain the content.
- Built-in tools (drag and drop) to format the page
- Tagging team members
- Email notifications for changes
- I start watching a few pages, but Confluence then added me in all pages by default and now I am getting a lot of notifications for irrelevant pages
- Sometimes when my teammate adds some points in a Standup meeting against my work then I only get the empty response in email notifications without the details of what was added. (I don't know why the content is missing)
Confluence is primarily used in the organization for documentation. Confluence is utilized to access information about our hardware and software solutions in a convenient location. It provides new and old employees the ability to gain information about an area that they may have questions about. It creates an area to provide a more in depth well of knowledge about a particular area or topic that is not documented elsewhere due to a lack of a solid structure.
- Quick way to document knowledge.
- Easy to access and navigate.
- Provides updates on latest documentation.
- Customizable.
- Searchable.
- Would like if it integrated into Office 365.
- Navigation is a bit limited for exploring.
September 15, 2019
Confluence Great for Large Companies
We use Confluence company-wide. It allows for the entire company to have access to important documents easily. Since our company is spread throughout different buildings, things like office maps and org charts are easy to find and live on Confluence. You are able to look up anyone in the company with ease, which is important when dealing with 200+ employees.
- The ability to personalize for your company.
- Access to important documents is streamlined.
- It keeps communication flowing and frees up time for HR because important basic info is there, so there are fewer questions.
- It's a bit difficult to navigate.
- Having to create one on one forms weekly gets messy in my "personal space" portion of the site.
- Better integration of different software.
August 13, 2019
Great tool for content creation in teams
Confluence is used as a tool for sharing documents and tracking their versions. Also, in software development, this can be now connected to other frequently used solutions such as JIRA or Enterprise Architect. Confluence also provides teamworking features with user access management. On top, Confluence adds reporting features with nice summarizations. Data can be exported for further BI analysis if required.
- Overview of document versions, links users, and actions to content.
- Reports and overviews.
- Also, supports budgeting/financial tracking.
- Perfect for knowledge management in a team or with external partners/clients.
- Until recently, it was hard to synchronize content with Enterprise Architect definitions. According to recent news from Atlassian, this should have been resolved by EA connector.
October 04, 2019
Confluence has a better Influence
It is being used by our Development Team for requirements collaboration on various software (COTS) products being sold by the company.
- Templates
- Formatting
- Sharing
- Flexibility with template uploads
September 27, 2019
Great for organizing coding teams in structured workflows and real time release tracking
We use Atlassian Confluence in every part of our organization from DevOPS to Technical Support tickets. The customizations you can do in Confluence are limitless and you can tailor Confluence to your departments exact needs.
- Organize your work in spaces
- Discussion of work and tracking progress
- Provides visibility into our software projects
- PDF exports only render gadgets as links
- Need better chat and phone support
- JIRA Gadgets in Confluence don't function correctly
September 25, 2019
Atlassian keeps your organization organized!
Atlassian Confluence is being used by the entire organization and customized per department. We use it for reviewing and updating documentation including security policies. It is a great source for collaborating with multiple teams to get items approved.
- Document storage
- Diagrams
- Note taking
- Diagram tool isn’t great
- App isn’t great
- Can load slowly
August 09, 2019
Helps great teams to collaborate efficiently
Confluence is used to hold documents that are important to various software programs. These include install documents, patch notes, and update information. We use it company-wide and it ensures all information for software is held centrally.
- It accurately displays documents and information well.
- It is easy to upload external files, which is key for installation walk-throughs.
- It is easy to allow manage users and groups to have access to specific areas only.
- I feel the biggest area that is missing is support for more languages for source code.
- Also does not allow you to go through revision history.
- In-line comments for easier modifying would be nice.
- Easier integration with other applications would be nice.
October 04, 2019
Atlassian Confluence - Easy and Intuitive Knowledge Sharing
Atlassian Confluence is being used across my entire division to support knowledge management and communication across all aspects of software development. Our project managers use it for status reporting by leveraging its strong integration with JIRA, our software developers use it for technical documentation, decision logs, and cross-team collaboration. Our scrum masters use it for recording sprint ceremonies including retrospective details. I can't think of a single job function that doesn't use Confluence on a daily basis.
- Confluence's In-Built Charts and reports make it really easy to construct detailed reports that clearly show the status of projects, defect backlogs, etc, in a digestible manner
- Confluence's Permission model is very robust and enables you to allow and disallow access to certain areas of Confluence based on users and groups, making it easy to control sensitive information.
- Confluence's Query language can be fairly obtuse, and it'd be great to see Atlassian build a visual query builder to make constructing queries easier.
- Feature Discovery - Atlassian could do a better job of helping users discover its vast number of features. Sometimes I'll say "I wish Confluence could..." and one of my colleagues has discovered a way to do that. Features are generally easy to use, once you know they're there.
- Paid plugins - For an expensive tool such as Confluence, I'd like to see Atlassian start to buy up and incorporate some 3rd party plugins that provide exceptional value as part of the core product, rather than relying on end-users to implement those plugins correctly.
September 17, 2019
Atlassian's successful try on knowledge and document management
We are currently using Confluence as a knowledge base for a worldwide project. Our usage of Confluence at the moment consists of creating knowledge articles about certain procedures, contact information (about the customer and about our own team), general information such as the SLA and to generate documentation for the customer, as he likes to know what we did to resolve a problem in his environment. Giving access to our customer to see what we have already created on Confluence gave him a lot of confidence in our work as he can see with his own eyes what are the solution and technologies we are using to sustain his working process.
- Editing of pages on demand, without hassle
- Whole text editor, so you don't need to create things on Office and paste on Confluence
- Atlassian support is amazing!
- User management can be a bit hard, especially between different companies
- The installation and configuration is not so simple
December 17, 2019
A Major Organizational Value-Add If your Culture is Right
Bepress adopted Confluence as our company-wide Wiki, to varying degrees of uptake in different departments. The vision was to have the knowledge sets required to do each business function existing in parallel on Confluence to how it exists in employee's brains, however, this is only as strong as the weakest link and invariably some departments had more valuable Confluence pages than others depending on how invested they were in documenting and maintaining.
- Excellent page hierarchy tools.
- Simple but useful word processing features.
- The product relies on the uptake of users (and strong QA processes) to ensure compliance.
- Display bugs with large tables.
October 04, 2019
Confluence for great documentation of your projects and company
We use Atlassian Confluence as the company wiki for all IT related documentation. So it is primarily used by the IT department to document, although other departments are using the information also. At the moment we are using the on-prem version of Atlassian Confluence but are looking at the SaaS cloud version soon.
- Easy to use
- Integrates nicely with JIRA
- Automated documentation could improve more.
- Occasional editing does not function properly, but not so often to impede your work.
- Interface is quite basic. Though there is a point to make that is a pro instead of a con.
September 20, 2019
Atlassian Confluence is a great tool for documentation and integration into Jira Service Desk and Software apps
Confluence is a great application for logging documentation in a centralized location. It has a lot of capabilities that are useful. Using Confluence by itself just seems wrong though, it works so well with the other applications by Atlassian, such as Software or Service Desk. The integration between these applications is really nice and is enough to overlook some of the downsides of the products.
- Allows for a simple and organized layout of documentation and instructions.
- Very flexible layouts with many different features that you can add to the pages. You can also customize the look and feel of the pages.
- Editing the pages could use more features that are easily accessible, but that is just going above and beyond what is necessary. It is currently "good enough".
- I wish there were built-in templates for documentation to make it easier for when you have multiple people typing up documents. It would just make it cleaner and more professional. Obviously, we can create our own templates, but it would have been nice to have this built-in.
September 17, 2019
Atlassian Confluence makes documentation fun again!
Confluence is used business-wide to help document policies, processes, and procedures. It is highly used by our technology departments as a knowledge base as well as a place to document project status and other relevant information.
- Project planning.
- Meeting notes.
- Blog posts.
- Build SSO into the product at no extra cost. Currently, you have to purchase a third-party plugin or if using Confluence Cloud you have to purchase Atlassian Access which is often the same price, if not more, than Confluence itself.
- When publishing changes to a document you will be notified if someone else has made changes. In order to publish your changes, you are forced to publish theirs as well but it doesn't tell you what their changes were.
September 14, 2019
Confluence is a must-have in growing companies
Atlassian Confluence is used as our organization's central repository for documentation. Confluence essentially accomplishes the "teach a man to fish" principle, allowing for our employees to find answers to their own questions, look up org charts, check policies, and more. It is very helpful in keeping managers from being overloaded with hundreds of questions.
- It has integrations with valuable tools.
- It is easy to use.
- It has SSO capabilities.
- Searchability can be difficult at times.
- It's only as good as the group that manages it.
- Information can become antiquated if not frequently updated.
August 05, 2019
Great solution for knowledge management.
[We're] Using Confluence for central knowledge management and documentation within our organization.
- Great rich UI for formatting and diagramming
- Auto-save prevents lost work
- Hierarchical organization helps with search result accuracy
- More snappy and responsive UI
- More accurate search results
- Better tools for approvals management
April 02, 2019
User for collaboration with IT on HR Projects
Our organization utilizes Confluence along with Jira for additional project documentation and collaboration. Details on every part of our projects are captured, stored, and shared using confluence. This includes meeting notes, shared worksheets, requirements documents, system architecture as well as some process and procedures/outcomes of the projects. IT utilizes this system as a required way to store change information for updates and enhancements.
- Fairly easy to use this product. The UI itself is user-friendly and easy to follow.
- Collaboration and updates are easy to turn on or off.
- The product is very scalable and can capture and organize a lot of data in one place.
- Some of the options do not always work, this may be local setting but I find the option to edit some documents via Confluence to not always work, and we need to download, update, and then re-upload the document as a new version.
- Where there are a lot of notes and documentation entries it can be difficult to keep track of or sort through everything. How you utilize the program and label things is very important.
May 07, 2019
Confluence a nice addition to JIRA software
We use Confluence as a place to document all our I & O help articles and processes. We also build web pages for developers to use a quick reference point to look at test data and test environments. Also starting to build project requirements into these sites for IT and business teams to view and use.
- Easy to set up pages
- Collaboration is easy and has version history
- Interacts well with JIRA software
- More macros for customizing pages
- Licensing is expensive is you want people to have edit privliges
- Team Calendar plug in does not work well
December 08, 2018
A Good Collaboration and Information Management Tool
We use Confluence across our organization, but only for those collaborating on projects. In our case, we are designing a new business platform that requires extensive information gathering, sharing, and planning. We use Confluence to organize that project into teams, track to do items, share information, record meeting minutes, etc.
- Collaboration. Confluence allows our entire organization to collaborate together. Instead of storing files and documents in folders, Confluence stores the files including versions, allows comments and context to be added, assigns permissions, and tracks workflows all in one place.
- Organization. Confluence is great at keeping everything organized. Assuming you set up your structure properly, it is easy to find your place in Confluence. Furthermore, the search engine allows you to search the entire instance for information.
- Notification. Confluence sends email notifications when you are referenced by someone else, assigned a duty, or any change is made to a page or group that you are subscribed to.
- Search. The search functionality of Confluence is not that great. When typing a search there are often dozens or hundreds of irrelevant pages and you can't see enough in the search results to know which page you are looking for so it can sometimes be hard to find information you are looking for.
- Over-notification. If you subscribe to an active group, you will get a notification every time something changes. This means that if someone is actively updating during a meeting (taking minutes), you could receive several notification for the same set of changes.
December 14, 2018
Just amazing tool for documentation
For me, Atlassian Confluence is a one stop solution for all kinds of documentation. I use it whenever I need to write or document about my project. which includes flow diagram as well. This tool has been used by lots of us here and most of us use this for documentation and writing some other design as well.
- First and foremost, if you need to maintain the documentation of your project, Atlassian Confluence is the best option for this.
- It has lots of plugins available which makes it very much useful, like gliffy, through which you can design flow diagrams very easily.
- Document collaboration with team member is also very good with this. You will get notified if someone from your team has changed something.
- It has wiki like syntax for markup and lots of other shortcuts which make development faster
- The search feature could be improved. Search result are not always what we are looking for.
- It could be more flexible, just after adding few docs it starts becoming very clustered.
- It is costly to use it for personal use. I would like if it had free version with some limited version-- at least we could have basic features.
Confluence Scorecard Summary
Feature Scorecard Summary
About Confluence
Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.
Categories: Document Management, Enterprise Content Management, Help Authoring, Knowledge Management, Collaboration
Confluence Integrations
MS SharePoint, Microsoft Office 365, Gliffy, Jira Software, Jira Service Desk, Google Drive, Box, Bitbucket, GitHub, Slack, Salesforce Einstein Analytics (formerly Wave Analytics)
Confluence Competitors
Microsoft Yammer, MS SharePoint, Micro Focus Vibe, Socialtext, Traction TeamPage, OpenText Enterprise Content Manamagement (ECM), HCL Notes (formerly from IBM)
Pricing
- Has featureFree Trial Available?Yes
- Does not have featureFree or Freemium Version Available?No
- Does not have featurePremium Consulting/Integration Services Available?No
- Entry-level set up fee?No
Confluence Support Options
| Free Version | Paid Version | |
|---|---|---|
| Live Chat | ||
| Forum/Community | ||
| FAQ/Knowledgebase | ||
| Social Media | ||
| Video Tutorials / Webinar | ||
| Phone |
Confluence Technical Details
| Deployment Types: | On-premise, SaaS |
|---|---|
| Operating Systems: | Windows, Linux, Mac |
| Mobile Application: | No |