Confluence

Confluence

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Top Rated
Atlassian Confluence

Overview

Reviews

Confluence! Great Choice:)

9
Confluence is a collaboration wiki tool used to help our teams to collaborate and share knowledge efficiently. With confluence, we can …

Confluence on info

9
It's used as a wiki of shared knowledge amongst team members of the same department. It is used as a handbook for new hires and a …

Popular Features

View all 23 features

Notifications (101)

8.6
86%

Document collaboration (97)

8.6
86%

Discussions (95)

7.9
79%

Search (101)

7.7
77%

Reviewer Pros & Cons

View all pros & cons

Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month

Features Scorecard

Project Management

7.5
75%

Communication

8.0
80%

File Sharing & Management

8.3
83%

Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Video

Confluence in (roughly) 60 seconds

Confluence Integrations

Confluence Competitors

Confluence Technical Details

Deployment TypesOn-premise, SaaS
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Alternatives

View all alternatives

Frequently Asked Questions

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

How much does Confluence cost?

Confluence starts at $10.

What is Confluence's best feature?

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

Who uses Confluence?

The most common users of Confluence are from Mid-size Companies and the Computer Software industry.

Reviews

(1-25 of 1435)
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Hari kapse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Confluence is a collaboration wiki tool used to help our teams to collaborate and share knowledge efficiently. With confluence, we can capture project requirements, assign tasks to specific users, and manage several calendars at once with the help of [the team] There is a great deal of content in most corporate wikis. Understanding which pages are the ones you need to complete a process or solve a problem is not always apparent. It often takes several searches and parsing through the results to find what you think is the right content. We have always [had] issues for centrally [managing] all wikis and team info along with all required data and collaboration with other automation tools along with we can get the maximum output and confluence having all the required parameters and smooth working while best speed and easy to use approach
  • A single place for all your documentation[.]
  • Break down communication barriers[.]
  • Reduce time-wasting context switching[.]
  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Integrations Users can integrate applications into Confluence either through templates created by other applications or through other Atlassian products. Users also tend to integrate their Jira software with Confluence for streamlined project management. Integrating applications with Confluence can help users centralize and simplify project planning. [Enterprise-Grade] SecurityUse the popular Atlassian tool and feel comfortable uploading your files and personal information to the public. Confluence features [enterprise-grade] security across entire organizations.
Benoît Desroches | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is mainly used to store and share information among different teams. It can be meeting notes, documentation or even process. The fact that every webpage has its own URL makes it easy to share information with other people. Furthermore there are some convenient built-in features inside Atlassian Confluence such as a tight integration with Jira.
  • Collaboration
  • Documentation
  • Easy to use
  • User interface
  • Formatting options
Atlassian Confluence is well suited for any team that needs a tool to store and share information between people. There are also different privilege options that can be configured to maintain privacy or make sure some people can't edit a specific page or Confluence space.
Bill Kratzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Confluence has been our standard company tool for years to capture, organize, share, and discover knowledge. Confluence is used by the entire company but enjoys high utilization with the technical software engineering teams. Confluence ensures that product architectures, partner integrations, and customer projects are fully and accurately documented. Confluence is also used externally to share common customer documentation, online help, and integration specifications to our product's platform. Confluence is the ideal tool for sharing structured and connected content both inside and outside of the company.
  • Basic wiki features (connected content)
  • Enterprise security and access control.
  • Rich text editing.
  • Support for code snippets and markup.
  • A huge library of plug-ins
  • Support for markdown is sorely missed by the modern software engineer.
  • Better support for searching and discovery.
  • Better support for collaborative editing of pages.
While Confluence may not be perfect, it has long been the gold standard for enterprise wiki software. Its enterprise security model, its support for a wide array of content plug-ins, and its relative ease of use make it a winner for any technical organization. Nothing beats the model of using a wiki to connect and manage your content. And Confluence does a great job of supporting this mission-critical job for most modern organizations.
Honestly, we never call support so I am not entirely sure how to rate the Atlassian Support team. Confluence works. We don't do anything exotic or crazy with our installation. And if there are limitations, we just "move on" and work around them (not like I can think of many cases where that has even happened).
Oleksandr Tsapenko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We use Atlassian Confluence across [the] whole organization and it's a standard tool for project documentation storing. One of the biggest values of which Atlassian Confluence brings to our company is that you can manage all access and edit rights to your documents from a single console or even grant access for customers if needed. The other big advantage is that Atlassian Confluence [has] deep integration with other tool[s] like Jira and Miro so you can easily share content between them.
  • Sharing documents and data with your team
  • Rights management
  • Integration with other collaboration tools
  • Improved user interface
  • Visualisation of existing projects
  • Possibility to create project boards
Atlassian Confluence [is] best suit[ed] for teams that already use some collaboration tools and requires shared working space that can track changes done by team members but still need more advanced collaboration space. Or for those teams which already use some of Atlassian products and requirers ease of integration.
December 01, 2021

Confluence on info

Miko Mikaela Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
It's used as a wiki of shared knowledge amongst team members of the same department. It is used as a handbook for new hires and a refresher for those who need to take over a colleague's task if they're out of the office.
  • Search function.
  • Editing capabilities.
  • Nesting pages.
  • Have search results sorted by something like page views or accuracy to search terms.
  • Images within a page size automatically without its own scroll bar.
  • Same with tables, have it able to size automatically (responsive) without its own scroll bar.
Confluence is well suited to share knowledge on specific processes for new hires and for colleagues within the same department. It may not be suitable for interdepartmental information sharing since it can be overwhelming for those unfamiliar with certain applications. It's more suited for those with basic prior knowledge of most things.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are using [Atlassian] Confluence across several departments within the organization, but not across the entire organization. It allows us to keep our documentation related to Jira issues in one easily accessible place that directly ties into our Jira projects, which keeps us well organized and makes it more convenient to keep documentation up to date.
  • Numerous templates are available for different documentation needs.
  • Linking documentation and issues is pretty seamless.
  • Keeps documentation well organized and in a single go to location.
  • Some of the components can be a little clunky to use and configure on pages.
  • I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.
[Atlassian] Confluence is very well suited for documentation surrounding issues or items within other Atlassian products as well as overall internal product documentation. It is not suited for documentation that is intended for an external audience or even internal people who are not member of the workspace or project since the documents would have to be downloaded and delivered through some other means.
Score 10 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence helps different divisions to maintain and organize information about Software Products we develop or just to create our own reliable source of [information]. It's the best ally when it comes to developing an onboarding process for new hires, it helps to create a comprehensive page that contains all the basics for the new developers.
  • Create, Edit and Organize pages
  • Create Organized Calendars
  • Confluence [is a]easy tool to create polls
  • For those who follow the SCRUM methodology, Confluence has everything you need
  • The user profile can be improved for a most modern looking
  • It has a good search engine by syntax but no by context
Confluence has been a very handy tool for organizing and adding new content to the knowledge base of my team. It works fantastic for an organization that has adopted and matured the SCRUM methodology. Creating pages to inform new employees about what they need to know is what we have done great. Again the tool can work for start-ups but I believe it's stronger for larger companies.
Brandon Patton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We currently use Confluence as our primary document collaboration repository - everything from meeting notes, status updates, how-to documentation, business processes, etc are all stored inside Confluence. This allows for anyone in the company to obtain access to meeting information and policies from a central, easy to navigate system. Every team within the company has their own 'space' within Confluence to format and design how their team operates within Confluence. The amount of data we moved from various Word documents and PDFs has been staggering.
  • Document Collaboration
  • Configurable Notifications for Spaces and Pages (when things get updated or comments added)
  • Central resource for all documentation within a company
  • Costs continue to climb for usage - Atlassian has recently announced dropping support of on-prem solutions and forcing people to adopt their cloud solution
  • Segregated support - you may have to bounce between Atlassian support personnel and various plugin developers depending on what aspect of Confluence you need assistance with
  • Limited mobile functionality compared to web-based
If you're looking for a wiki solution that is either internal or shared with trusted parties, Confluence is well designed as an enterprise-level product for that project. It shines best as a company wiki and document collaboration tool - allowing multiple users to edit a page in real-time at the same time (similar to Google Docs). Permissions can be set at the page level or space level to further enhance a user's ability to find content relevant to them.
Binoy Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence is being used by our organization across all departments and trams. [Atlassian] Confluence is great for helping our company maintain all documentation, standard procedures, etc. We have a lot of different technologies that we use, so it is great to keep everyone on the same page and house all of these standards.
  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
  • The web app has a tendency to be quite slow
  • The export can only export as word or PDF. It would be great if it can also export as markdown.
  • I wish the navigation were a little easier
If you're looking to build a tightly integrated suite of documentation, code management, and task management, [Atlassian] Confluence will do a great job and serving the documentation piece of the puzzle. Through short code/actions, you can easily link in-work tickets and on the Jira side of things, you can easily point to documentation to help finish a task. We've done this on a couple of large projects with success. For a general Wiki, it may be a little bit too much infrastructure, and the system may cause you to create too many documents which leads to an organizational hassle.
Jeff Tillett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence is used in two primary ways within Cisco AppDynamics. The first use case is for internal documentation, where we use [Atlassian] Confluence across nearly all departments for documentation surrounding internal services, directories, glossary of terms, high level project planning, reporting and dashboarding, and policies/procedures.

The second use case is for our public facing customer documentation of our software. This saves use the time and headache of building our own solution to provide docs, and since our target customers tend to be in the tech field, most have familiarity with navigating Confluence's UI.
  • Straightforward display of page trees and click paths.
  • Fairly freeform content development that can be used for a variety of use cases.
  • Solid template support to help minimize overhead on repetitive or frequently used actions.
  • Good permission control with self service capabilities.
  • Excellent plugin marketplace with a near infinite set of solutions for any scenario.
  • Data Center is taking a back seat to Cloud. This leaves companies with internal policies against the usage of cloud apps for storing highly confidential data in a tough place.
  • Search in Data Center is wildly inaccurate.
  • Some "basic" functionality such as page views and document workflows only come with expensive add-ons.
[Atlassian] Confluence is well suited to any team. It is miles easier to configure, build content, and consume content than primary competitors such as SharePoint.

[Atlassian] Confluence makes it much easier to have fancy layouts and consistent documentation through excellent "macros" and templates. The overall system is so intuitive and easy to use, that there is little room to rationally spend time assessing any other solution.

Confluence would be less appropriate for a team that does not require long lived documentation or memorialization of decisions/projects. It would also not make sense for a team that wishes to keep information locked up and away from others, as the tool is more focused on making it easy to share information and be transparent about work and ideas.
Ky Powell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
[Atlassian] Confluence is used across some departments within the company. Its primary purpose is to be a "knowledge hub" for content, information, training, etc for our teams. It's the go to place for resources about the product, metrics or to link out to various other resources (google docs, applications, etc).
  • Enables sharing and insights across different departments. Ability to see content in other departments.
  • Ability for all users to have public access to create their own content.
  • The features to embed different pages or documents makes it easier to remain in confluence and not have to toggle to different applications.
  • At times the tool is not always user friendly and intuitive
  • Building pages can often require a deeper understanding of more technical skillsets like HTML to build pages that display nicely
  • More documentation on building out pages would be helpful when it comes to building more advanced pages
[Atlassian Confluence] is a great place to store resources, documentation and share departmental content and knowledge easily.
Sushant goyal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atlassian confluence is used in whole organisation across various departments and at all levels.
It is used in sharing documentation ,sops, dashboards,excel sheet etc with concerned teams or person.
Atlassian confluence solves the main problem of storing and accessing the documents from single source instead of creating copies to store as archives.
If some changes are there in any documents we use to create multiple copies to store everywhere. But after using confluence it is uploaded in single link and everyone can reach out to it. Thus saving time
Also saving money to setup same method of accessing and storing documents.
  • Single source for storing and accessing documents
  • Easily connects with other atlassian software like jira. So one can raise ticket in jira and provide data in confluence
  • Permission manage is good feature to hide or show files.
  • Feed feature is good to keep up to date
  • Search engine is not so great. Sometimes nothing appears in search.
  • Preview of sheets lags. Can be improved
  • Cam be difficult to understand and use at starting
Atlassian confluence is very well suited with mid and large organisations where there can be many teams scattered over world and every team requires same set of documents. So with help of confluence it can be easily achieved.
I will not recommended confluence for those organisations who do not have any heavy documentations to share or small team as it can be solved with mails also.
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is used across the company, within several locations. Atlassian Confluence is an easy tool to use and connects several teams across the whole organisation. It addressed several communication backlogs and created a more convivial area to share quickly and efficiently updates on projects and steps to follow.
  • QUICK How-to Guides that can be generated and share instantly.
  • Automatic Email notifications of new updates in the Confluence area
  • Provides an easy at a glance view of the content similar to a book contents table
  • Formatting text can be a challenge to new users.
When you need fast updates and a one stop area to glance at priorities and new stuff on a project, Atlassian Confluence is a great tool. It is fast and easy to consult and provides many features that are helpful, such as the use of quick templates. Might be more user-friendly and intuitive.
  • no training
I personally did not have many interactions but our admin folks had only good words about AT support Team. Timeliness and professionalism were feedback I heard often.
No
Raman Ahuja | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is used by entire organization across departments and geographies. Atlassian Confluence primarily acts as a central repository for all the knowledge that exists in the organization. The information is well organized in terms of pages and spaces and Atlassian Confluence acts as the first place to search whenever anyone is looking for the information. So it avoids reinventing the wheel by allowing to check if similar work has been done by some other team in some other geography which can be adapted or used as such.
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page.
  • Searching the documents and content is efficient and one can make it more simple by adding labels to the content or pages.
  • Access to a particular page or space can be managed and only certain people can be allowed to view or edit.
  • The process to create pages and upload content is not that intuitive. It takes sometime for an user to get used to it.
  • Search works well with labels but not able to search within the documents and content accurately.
  • There is no way to export the documents to cloud storage solutions.
Atlassian Confluence is primarily suited for medium to large organizations where departments are replicated across geographies. This makes it difficult and imperative at the same time for teams on one geography to know what work is being done by the teams in other geographies. This avoids doing the same work again and enables collaboration when multiple teams are facing the same problem.
Daniel Martinez | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is a collaboration platform that we use in our organization to enhance the way we work and cultivate teamwork and collaboration through improved knowledge sharing. The platform is open and comes with a simple user-interface [that] allows our organization to build collaborative work spaces that allow our staff to work easily on various tasks and projects on time. It's reliable and has helped us grow our portfolio easily.
  • Helps us create dedicated work spaces giving our staff comfort and proper environment to work on assigned tasks and projects.
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability.
  • It's affordable and fits well in all organizations allowing them to grow their workflow easily.
  • Some of our less tech-savvy users had a steep learning curve in understanding how to use the platform reliably.
  • Customer support is available in English and this may pose a hindrance to users who communicate in other languages.
Atlassian Confluence is well suited in a scenario where a company aims to build sufficient workspaces and bring collaboration among the staff in order to double their productivity. The platform will organize and streamline the way you work and bring technology into the way you work thus enhancing your workflow and productivity.
Sean Patterson | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Review Source
In the past, we've used Confluence to store nearly everything: onboarding documentation links to resources, basic client details, new projects coming down the pipe. We've changed that approach to be more minimalistic and only use Confluence for a specific project or two since we can maintain that other information through other sources.
  • Integration with other Atlasssian projects.
  • Editor basics
  • Tools/extensions
  • Document organization
  • Overall navigation of system
  • Document formatting
If you're looking to build a tightly integrated suite of documentation, code management, and task management, Confluence will do a great job and serving the documentation piece of the puzzle. Through shortcode/actions, you can easily link in-work tickets and on the Jira side of things, you can easily point to documentation to help finish a task. We've done this on a couple of large projects with success. For a general Wiki, it may be a little bit too much infrastructure, and the system may cause you to create too many documents which leads to an organizational hassle.
Chris Hyde, MIS | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We are using Confluence increasingly throughout our entire company. I manage our Test Engineering team and I was the first leader to really utilize Confluence to the best of its ability. We had all this knowledge in everyone's heads that needed to be documented. You know, the "bus factor." Utilizing Confluence for this has rapidly increased the knowledge sharing across our team and teams. Also, it's much faster to onboard new employees when you can direct them to your library of documentation and how-tos!
  • Organizing information: Getting ideas and knowledge out of peoples' heads.
  • Creating how-tos to save people time on valuable business processes.
  • Documenting the systems and processes vital to the business.
  • Nothing concrete comes to mind.
I would not use it for creating technical diagrams. Presenting ones already created, however, is perfectly fine—presenting as an embedded file/image or an attachment. It's perfect for organizing lots of knowledge, how-tos, and team agreements. It's really helped my team to maximize our time and share information in the most efficient manner.
Adam Lauer | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User
Review Source
We use Atlassian Confluence almost like an internal Wikipedia for the entire company. It is a knowledge base and recording center for all information. Every department uses it and we use a lot of features in it. Each business unit gets a "space" to put their pages in. From there is it s directory/folder like structure with each page being a piece of documentation. Attachments are usually avoided in place of just putting the information in the actual page.
  • Markdown Support
  • Organization by document, folder, space
  • Ability to favorite or watch pages
  • Email digests of changes
  • Hard to collaborate/edit at the same time
  • Search is hit or miss
  • Feels SLOW to use
From an organization and read-only point of view it is very useful. From a content generation and user point of view it feels very limited. I would much rather create the document with co-workers in something like google docs and then just copy and paste it over to confluence. Like any knowledge base one of the biggest down falls is actually finding what you are looking for and dealing with "knowledge rot" as documents get QUICKLY out of date.
Ryan Bloms | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We are currently using it for all project internal scrum meetings to take notes, action items etc. It has been a great collaboration tool to keep everything centralized and assign tasks to members of the team. Also really like how easy it is to go back and view previous notes from earlier meetings.
  • Tagging
  • Assign Tasks
  • Link to Jira
  • User Experience
  • Ability to choose your Feed
  • Create your own templates
It's great for project teams in software development. Especially when there are members of the team that are already very familiar with Jira. However, when you throw in someone from an outside team there is a bit of a learning curve. But has been great for onboarding new employees to a project if they weren't there at the beginning because it lists everything in an organized fashion.
Jason Vance | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
We used Atlassian Confluence across our whole organization. Our sales team, design and web development team and our client management team. We also used it to store all our systems and processes and communication.

What it helped us do was keep everything in one place and be able to find it easily.
  • They make great templates for everything we needed.
  • Organization of documents was decent
  • Having all their tools connected was a great asset for us
  • Finding our documents was confusing at first.
  • The organization and connection to their other products is confusing. Though they have been improving it slowly.
  • User management across all platforms could be improved.
Our organization was small but growing and we knew we needed something better to create and store all our documents. We originally had them spread throughout Notion, Google Drive, Dropbox and Evernote and we wanted to be able to bring everything together in one place and also be able to connect with other tools we were using.

What we found though as a smaller team it was a lot of work to organize and set up and we spent a lot of time on it when we should have waited until we were a little larger organization.
Frank Troglauer Jr | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is being used throughout our entire organization to document tasks, create meeting agendas, integrate with Jira to create tasks from meetings, create how-to articles on workflows and procedures, and much more. It solves many problems for us, though the main one is documenting knowledge of the workings of the organization so that others, including new hires, are onboarded faster.
  • It integrates seamlessly with Jira and other Atlassian tools to speed up workflow.
  • The text editing tools and options for Atlassian Confluence have come a long way from where they started initially.
  • Collaborative editing is fantastic when you have multiple individuals providing knowledge to an article or putting together documents.
  • Version control is a must and Atlassian Confluence does it well.
  • Importing documents from Google Drive would be fantastic. Exporting would be great too! Sometimes you need to share a document with someone outside of the organization and don't want to create a user in Atlassian Confluence for them.
Atlassian Confluence is great for a company looking to document any number of things while providing permission control, and thus access to those documents.
The support team is always quick to respond and courteous. They provide ample instruction to resolve the issue and will expound upon it as needed.
Tom Laughlin | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Confluence has helped our organization more effectively communicate processes, product information, and organizational documentation. We are a global organization and having information in one spot enables us to house all information in a single spot. We can easily update and add content as needed and all our materials can be easily searched. Because our team has many smaller offices around the world, this tool allows us to keep everyone updated on changes and updates on products and processes.
  • Spaces allow teams to house information specific to their team.
  • Search option allows you to easily find relevant information.
  • Templates provide consistent themes.
  • Integration with different systems we use (i.e. JIRA).
  • Isn't always intuitive.
  • Support is all cloud based documentation.
If you are looking for a single source home for documentation that integrates well with other systems that you use in the course of your business, this is an effective tool. For general users, it is easy to create different sections of documents, intuitive for users to edit and add content and then search to find relevant information. With our organization spread across the world, this allows a quick way for us to share information with all teams. Our Product teams also use it to track their roadmaps and Marketing has built out Hubs to contain all our collateral.
Score 9 out of 10
Vetted Review
Verified User
Review Source
We're using [Atlassian] Confluence as a repository for internal documentation and engineering documentation. It's used across the whole company but mostly our developers and engineers are using it on a regular basis. [Atlassian] Confluence addresses the challenges of keeping an organization's documentation in one neat place that's easily accessible.
  • Documentation
  • Repositories
  • Internal Announcements
  • It can be a little clunky to navigate
  • Some of the formatting options are difficult to use.
I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Score 6 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence was originally used in conjunction with Atlassian's other primary project -JIRA- as a collaborative workspace which fed into JIRA for project management and oversight. It was originally used by our whole organization from creative to dev to PMS etc but we found that the structure and integrations were too limiting to be used so broadly. Primarily it wasn't conducive to a dev workflow with PM oversight. As such we have branched out to using other products as a more collaborative workspace while using Confluence more as knowledge dump as well as various wikis for different departments.
  • Functions great as a wiki
  • Excellent repository for SOPs and attaching frequently referenced technical documents etc.
  • Integration into JIRA if you use that for either project management or change control tracking
  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Confluence makes an excellent WIKI for internal usage and is especially useful for disseminating SOPs or position specific knowledge bases. In our usage we operate multiple call centers in addition to our dev/marketing focus. Confluence lets supervisors and management build knowledge repositories that is position specific and restrict access based on permissions. For our IT team, Confluence is a useful/easy way to create knowledge dumps, upload and manage technical documents, and even store things like backup decryption keys etc. etc.
Score 7 out of 10
Vetted Review
Verified User
Review Source
Atlassian Confluence is our central document system for Product Owners and Product Management. It is also our central workspace for team members to collaborate for Product initiatives and research. It is primarily used by our Product team, but is the source of reference for materials and work across the entire organization. It addressed the need of a centralized and organized repository of documentation, meeting notes, and research findings.
  • The template feature for creation of a "page" is really good. Default templates are excellent.
  • The ability to share and for our remote team to collaborate on it is easy to learn and use.
  • The tie-in to Jira and Slack are very helpful for some side-conversations
  • It can be very easy to end up with a disorganized mess if you're not careful with how you structure your setup and how many people you have creating pages in the shared team spaces
  • Sometimes you just can't get formatting for the page to line up nicely. A great example of this is with indentation and line spacing.
  • If you have alerts setup on a page and a person is making multiple changes and publishing each separately, you can get far too many individual alerts sent to your email
  • More technically minded people tend to dislike the user experience
Documenting meeting notes and action items to take away from the meeting. Assigning who is accountable to each action item and sharing those meeting notes with the team is very easy.

After several months of use, if you have not well ordered your meeting notes section and titled the page clearly, it will be a real pain to go back and try to find the details of those meeting notes. Searching in Atlassian Confluence if all you have is a rough idea on the page name or general section and that section contains a few hundred pages....not so nice.