- Organizing content so that people can find what they are looking for.
- Putting restrictions on certain pages so that it can be seen/edited by appropriate employees
- Letting people collaborate on documents simultaneously
- notifying when a page has been updated
- combining content with tasks so that things get done
- The tables feature is horrible. Really hard to edit, and make look nice. I end of just posting screen shots of excel.
- It can be confusing and overwhelming for new users. I would not say it is intuitive.
- It's easy to tag other Confluence users on questions and action items - which generates alerts to them
- The formatting of pages in Confluence is fairly easy to control and change to meet the needs of a particular page
- The tool set, in general, is fairly approachable and intuitive
- Most of the tools my organization uses are controlled with a "single sign-on". Confluence, unfortunately, is not, but to be honest that might not be due to a limitation of Confluence. I don't know enough about the inner workings and available features to know for sure.
- Atlassian Confluence organizes documents well. This is a strength in my opinion as our staff can search for documentation easily.
- Atlassian Confluence also allows for various people to edit the same document. This helps with collaboration.
- Atlassian Confluence has many products that can plug into the Confluence platform. We have various products that all work together and enable different functionality for our users.
- Atlassian is not intuitive for the user. Several of our staff who have not received training on the platform find that it is not user-friendly.
- Posting on Atlassian can also take more time than expected due to the plethora of options available.
- Atlassian Confluence does not always look the same in different internet browsers. In talking with a co-worker, he told me it works best on Chrome. My computer has IE and Chrome, so I have to be sure I am using Chrome when I log into Confluence.
- Organizes and stores project assets, especially development/stage/build credentials across many different projects
- Links with Jira quite seamlessly
- So far it has ben relatively easy to find different types of assets across different projects as compared to our previous tools
- Onboarding was not very intuitive
- I am still unsure how to use the calendar feature
- The "popular" feature doesn't fit my needs as I am consistently jumping across projects and really don't care what is popular.
- Easy to set up pages
- Collaboration is easy and has version history
- Interacts well with JIRA software
- More macros for customizing pages
- Licensing is expensive is you want people to have edit privliges
- Team Calendar plug in does not work well
- WYSIWYG editing of content
- Rich text formatting capabilities
- Search and indexing of content
- Sometimes search is overly inclusive or doesn't appear to be contextual, eg I may search for a keyword used frequently in a particular document, yet it appears lower in search results than others that use it less often.
- Limiting searches, for example by business unit or time, can be clumsy or awkward to use.
- Live-editing. This was a key component for us as some of our teams were used to using Google Docs specifically for this feature.
- Site-wide searching. The search tool is fantastic and does search document contents so it's not just metadata that is being queried.
- Tie-in with other Atlassian products. We use JIRA for task and project management and being able to link Confluence pages to JIRA tickets or have JIRA Service Desk use Confluence as a Help Desk Knowledge Base for simple Tier 0 support was a key selling point for us.
- Out-of-the-box templates. While you can definitely define your own templates for pages, the OOTB templates provided are sufficient for 90% of what we need. Meaning that documentation is standardized and simple for our users to create new pages or content.
- Pricing. As with all Atlassian products, the demo pricing of $10 is great. However, the hop to the next pricing tier can be hard to justify without a strong business case.
- No folder support. Unlike SharePoint, there are no folders to organize documents under. This is a feature as the hierarchy is meant to be flexible, similar to a wiki site. Migrating from SharePoint or a file server on the other hand is a bit laborious.
- Consistency across Atlassian Suite. Each Atlassian product has their own version of the system settings, which as an administrator of multiple products, makes it a bit of a headache to remember where Confluence keeps their SMTP settings, versus where JIRA keeps theirs, etc. Thankfully we have a Confluence page to document the differences.
- OOTB features. Counterintuitive to my pluses, there are some major features that are lacking out-of-the-box. There is a marketplace to find add-ons, and using the RestAPI you can easily build your own if you have the time and expertise in-house, but it would be great if some features, like a reporting dashboard for JIRA, were built-in OOTB.
- Larger teams working in complex projects
- Cross functional communication with multiple departments
- General usability
- Smaller projects might suffer from a large overhead due to the particularities of the tool
- It was not easy for me to liberate the data (export it to my computer)
- Searching for subjects or topics is easy and yield accurate and relevant results that can be tracked to their origin. This is important when researching a subject back to its origin.
- Authoring capabilities are comprehensive, allowing users to produce from single scripts to full-fledged manuals with graphics and active content.
- Integration with other tools is very useful to maintain a unified platform, consistent throughout the enterprise.
- Customization features allow for branding and personal touches.
- The ability to add reminders or expiration dates to topics would be a welcome feature. It is easy to forget about temporary items that stay in the system forever.
- A quick-start tutorial in the form of video would be nice for those that want to jump into producing quickly.
- An auto-start feature when logging in to the workstation would be a nice feature to get users quickly on board.
- If you use JIRA then having Confluence is a no brainier. The out of the box integration is worth the money!
- There is no need to check in / check out documents. Live editing makes collaboration easy.
- Reduces the need to email meeting notes and have multiple people save copies locally.
- Confluence table functions could be improved.
- The email notifications that are sent when a watched page is changed could be improved to highlight the changes better.
- There is no easy way to see all comments in a view.
I would not use Confluence for items that need to be tracked through a workflow or where time needs to be captured.
- Dashboard with backlog of dev tasks. Prioritization becomes just a matter of drugging items in the list and assigning points to each task. Super easy.
- Sprint reports are also very helpful, they allow us to estimate how successful was our last sprint and what should be changed to successfully finish next sprint on time.
- Cards for writing user stories are very intuitive and even people from production department, with no technical knowledge whatsoever can write a story.
- Integrations with major calendars (Google, Apple, Outlook etc.) would be a good idea.
- No other issues.
- Links right in from Jira
- Easy to update pages and add information
- Contacts you when others have made changes to certain pages
- Feels like you're in Jira but it actually leaves Jira. Would be nice if you could move back and forth easily instead of using the browser back button
- It's simplistic and I think they should keep it that way instead of complicating things
- Collaboration tool - best way for teams to collaborate on upcoming projects or previous projects that have already been done. Great for people that come on board.
- Shared calendar - lets you see when people have time off scheduled as well as deadlines, and it can all be color coded.
- Integration - integrates very well with Jira, Google, Slack.
- Cost - there are tons of add-ons that are costly and not included in the main package when you purchase the software. like the calendar and other tools which should be native functionality.
- Updates - are very much behind the times. There is a lacking in the product functionality that is very common with other collaboration tools.
- customization - this can be very hard if multiple departments are using the same instance. typically you have to run with the same customization across the entire organization.
- Connecting to other applications including Google Drive and Slack.
- Providing macros that allow users to create pages that meet specific design/format criteria.
- Updating users when other users make changes or mention them on a page.
- They recently changed the interface and it's not as intuitive or easy to use as the former UI.
- When issues arise, it's difficult to understand what the issue is or what's wrong. Sometimes it's even difficult to explain the problem to customer support so that they can accurately address the issue.
- Needs to be a way to limit updates (via email or via Slack) to only be crucial updates.
- Very simple and intuitive user interface.
- Very easy to go ahead and start writing, very low "learning curve", really fun.
- No need for a different authoring tool, compile and publish cycles. Simply edit and save and voila!
- It makes documenting stuff a breeze, and really fun!
- Good import/export functionality to Word, PDF.
- Editing features are quite simplistic and limited. Would love to see more font styles, color selectors, and themes.
- It's not clear how to make confluence a public web site documentation tool.
- No built-in support for placing and showing presentations from the tool. Instead of attaching a PowerPoint presentation, I'd like to prepare pages as slides and show them from the tool. Either an add-on is needed for that, or not supported at all.
It is less good when it comes to document management where it lacks functionality - as it aims to be a content management and not document management system.
- Provides tools to quickly and easily author simple documents.
- Provides inline review tools for documents.
- Provides @mention capability for people in the organization to draw attention to specific issues
- Search capability is basic at best
- There's little to no real ability to make documents look pretty
- Multi-user collaboration on a single document is primitive. Something more of the order of Google Docs is more appropriate.
- Review and comment on documents produced by a single user
- Repository of 'accepted' documents and processes
- Basic documentation
- Multi user collaborative content creation
- Non-basic formatted docs
- Integration with JIRA
- Allows for customization
- Attractive and simple interface
- Easy to learn and use
- Large community of users to draw tips from
- Poor document editing
- Documents organization is not intuitive
- The interface is attractive but could allow for more customization of fonts and colors, etc
- Confluence tries to provide a lot of team collaboration features under one cohesive product, and it succeeds in giving the user an integrated experience throughout its product(s).
- Confluence is highly configurable to suit different needs and processes a team may have for managing their work.
- Confluence has a developer API which offers even further customization and automation possibilities.
- Confluence as a whole is very resource intensive and runs extremely slowly. This was the main reason our team abandoned it as our scrum tracking solution.
- The number of configuration options can cause the application to be confusing if you're wanting to tweak any of the defaults.
- The relationship between Kanban, backlog and sprint views could be particularly counter-intuitive.
- Internal IT documentation and notes
- Project/meeting notes, agendas
- Collaboration between IT and many non-IT areas
We use it instead of Sharepoint or some other technologies we have access to as it provides a great and easy to use place to collaborate, keep notes, and keep organized.
Note: we did not use or attempt to use any integrations with Outlook, Google Hangouts, Gotomeeting/webex/etc., so any questions I answer saying Confluence does not have them isn't necessarily accurate (there is just no option on Trust Radius to say "don't know").
- Confluence is incredibly easy to use - and is simple for both technical and non-technical staff to use. It is easy to create content, and edit existing content.
- The template system makes it easy for people to keep to a consistent format for some tasks, and creating new templates is pretty easy.
- The system is easy to update and administer. It requires very little time and resources, especially since the 4.x/5.x versions.
- It integrates well with our multifactor authentication system (Duo).
- It is still very annoying that Atlassian does not support MariaDB, the default MySQL database that is used by all major Linux distributions now. This is even more of an annoyance since there has been a case open since 2013 that they have given little or no response to: https://jira.atlassian.com/browse/CONF-29060
- The mobile site, at least on android isn't that great. Our staff uses it to get info while away from their computers, but never to edit/update content.
- Some users have issues with navigating the system, primarily when they are more used to a lack of organization (i.e. files dumped in a single network share directory). A tutorial about how to organize content couldn't hurt - though it isn't a major issue.
- Some functionality which should be (in my opinion) part of the core application is supplied by third-party commercial plugins (like Creately).
It isn't just a replacement for a traditional network drive or Dropbox though - and users seeking something like that may have issues shifting culture in that direction.
Confluence: "A great tool for large distributed agile teams to collaborate, create and maintain business logic and more"
Most importantly, you are not forced to only use the Bitbucket family tools but it provides ways to integrate with different third party platforms. If you are a team manager you can gain access to metrics that allow you to know at every time who's working on what. Assets like documents can have a versioning control.
- They could provide support for more languages regarding the document where you have to add source code.
- When you submit a new ticket regarding an improvement it has to reach a minimum amount of votes and sometimes when they do, they are ignored.
Confluence is well suited for companies that work with software. For a mid to big size business, it's a perfect fit. For small companies maybe it won't be such a good fit because of the pricing and if you don't have a big team it isn't worth.
I would say in my opinion that every company that wants to be agile should start using products like Confluence due to all the metrics, source control for documents, document storage, user control and third party integrations it provides.
- Confluence shows you recently updated documents by other team members.
- Allows you to build multiple spaces for all your department or client needs.
- Confluence has a lot of quick templates to add calendars, images, tables, grids, etc. once you figure out how to use it.
- You can tag team members on a page if you want them to review or be notified if the page has been updated.
- Confluence has a lot of features and it seems simple at its core, but it can take a while to get up to speed to find how/where all the helpful tools are.
- Document collaboration is a little better on Google Docs where you can make in-line comments to the author so they know exactly what you are talking about.
- Google Docs also lets you go back through the revision history so you can see what editor made which change. Confluence does not.
- Integration across all Atlassian products is very nice. If you use JIRA, Confluence and HipChat, you have a complete suite of agile project management tools.
- The plugins available for Confluence make it a great platform for any internal (and possible external) team site and/or wiki. There are plugins for just about anything you can imagine.
- it's easy to use IF YOU READ THE DOCS. If you don't read the docs, it can be a bit confusing for new users.
- The interface could be more intuitive. It's not always clear where to find the right button, and the documentation is not always clear.
- More flexibility in themes would be nice. I can immediately tell if a site is running on Confluence because the themes all look alike.
- We would like tools that make Confluence more of a CMS for general internal website functionality.
- Easy to create documents and the team has access
- Control over privacy
- Able to create diagrams and flows
- The UI is not too intuitive
- Every so often some error shows up
- It is not easy to copy and paste previous work
Confluence Scorecard Summary
Feature Scorecard Summary
Confluence Technical Details