Confluence

Confluence

Top Rated
Score 8.1 out of 10
Top Rated
Atlassian Confluence

Overview

What is Confluence?

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.
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Recent Reviews

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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 23 features
  • Access control (100)
    8.8
    88%
  • Document collaboration (102)
    8.5
    85%
  • Notifications (105)
    8.4
    84%
  • Search (105)
    8.0
    80%

Reviewer Pros & Cons

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Pricing

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Free

$0

Cloud
Free for 10 Users

Standard

$5

Cloud
Per User Per Month

Premium

$10

Cloud
Per User Per Month

Entry-level set up fee?

  • No setup fee
For the latest information on pricing, visithttps://www.atlassian.com/software/conf…

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

Starting price (does not include set up fee)

  • $10 per month
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Features

Project Management

Project management software provides capabilities to streamline management of complex projects through task management, team collaboration and workflow automation

7.5Avg 7.9

Communication

Features that allow team members to communicate about collaborative projects and keep each other informed of their opinions and progress.

8Avg 8.0

File Sharing & Management

Features that allow collaborators to view, work on, and organize files.

8.1Avg 8.1
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Product Details

What is Confluence?

Confluence aims to give you the power to create anything and everything, from meeting notes, project plans, product requirements, and more. Include multimedia, dynamic content, and make your work come to life.

Share PDFs, Office docs, images, and more in Confluence. Automatic versioning, instant previews, full-text search, and pinned comments make it easy to manage your files.

Confluence Features

Project Management Features

  • Supported: Task Management
  • Supported: Workflow Automation
  • Supported: Mobile Access
  • Supported: File tracking
  • Supported: Tagging
  • Supported: Search
  • Supported: Integrates with other Project Management Tools
  • Supported: Visual planning tools

Communication Features

  • Supported: Status updates and activity feed
  • Supported: Notifications
  • Supported: Comments and feedback
  • Supported: Discussions
  • Supported: User directory and online status
  • Supported: Sharing and privacy
  • Supported: Internal knowledgebase

File Sharing & Management Features

  • Supported: Versioning
  • Supported: Document files
  • Supported: Image files
  • Supported: Video files
  • Supported: Audio files
  • Supported: Document collaboration
  • Supported: Shared folders
  • Supported: Access control
  • Supported: Advanced security features
  • Supported: Integrates with Google Drive
  • Supported: Device sync
  • Supported: Web interface
  • Supported: File change notifications
  • Supported: Simultaneous editing

Confluence Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Linux, Mac
Mobile ApplicationNo

Frequently Asked Questions

Confluence is a collaboration and content sharing platform used primarily by customers who are already using Atlassian's Jira project tracking product. The product appeals particularly to IT users.

Confluence starts at $10.

Microsoft Yammer, Microsoft SharePoint, and Micro Focus Vibe are common alternatives for Confluence.

Reviewers rate Integrates with Outlook highest, with a score of 9.6.

The most common users of Confluence are from Enterprises (1,001+ employees).
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Comparisons

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Reviews

(1-25 of 124)
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Score 10 out of 10
Vetted Review
Verified User
We use Confluence as our main source of documentation. We use it from creating documents that contain tables of data. We use it for creating design documentation. We use it for creating operational documentation. It has good search capabilities and it's easy to create simple to use navigation. It also has capabilities that allow you to be notified of changes to the documentation.
  • easy to create new documents
  • easy to search documenation
  • easy to setup simple navigationb
  • easy to setup notifications for changes to the documents
  • make it easier for new users to create new documents - simplify the interface for that
1. Good for setting up rules for documents that change often in terms of notifying users.
2. Good at restricting visibility to documents.
3. Good for search.
4. Good for easy navigating from one document to another document.
5. Good at setting up essentially a table of contents for your documentation.
Score 9 out of 10
Vetted Review
Verified User
We use Atlassian Confluence for knowledge management. If a developer is working on a feature and wants to share the technical details or non-technical details about that feature he can create a confluence page for that so that other stack holders can go there to understand the work. Also, let's say I am another developer who made some changes to the existing feature then I can go and edit the page with the latest information. If I am new and want to understand a particular feature, I can search for it on Atlassian Confluence. So it helps to gain knowledge about the product functionalities and get an idea of the logic when working with the legacy code.
  • Searching a topic
  • Indexing of the topics
  • Way we write, adding images, links, etc.
  • Can it be integrated with MS Teams ? as we use MS Teams for day-to-day work-related communications.
  • Can it automatically generate initial document for a feature with AI capabilities?
  • Can we get text completion feature ?
It is kind of a knowledge hub so easy access to product-related docs, helps all the stack holders to immediately get an idea about the particular product feature. It supports adding links, images, code snippets, etc. So that we can write the content in detail. Sometimes it feels boring to write the content because developers have to spend a lot of time already doing coding So advanced writing features like AI-enabled text completion, and text suggestion should be there to help the writers.
Score 10 out of 10
Vetted Review
Verified User
Atlassian Confluence has been a great way for my team and I to organize our ticketing queue, project management, and integration with Salesforce through custom APIs. The problem we were facing was that a lot of work was being done through Slack. We needed a better way to track the work that was being done to ensure SLAs were met and scalability was approachable.
  • Custom APIs with external software (i.e. Slack, Zoom, Salesforce)
  • Customizable with custom fields, values, and calculations
  • An entire suite of products to work in conjunction with our workflow (i.e. Status page)
  • Certain integrations are a bit finicky and/or lag (i.e. Slack integration in particular takes a long time to transfer data from created workflows to appear)
  • There is no auto refresh function so if my team and I are on the same document/ticket, we have to make sure one person refreshes first and then the other (so no one's work gets lost)
Well suited: Creating ticketing queues/workflows, integration with existing status pages and/or external software (such as Slack or Salesforce) to ensure information from one place also is sent to the other, and scaling the work of any team so it appeals to growing enterprises Less appropriate: Trying to create alerts that trigger when incidents happen
Abhishek Nandi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We at our organization use confluence for managing all the research documentation,designs,page updates,development updates,calculations on the topics,developed code histories,quarter plans and multiple time to time handover records.
It addresses the local documentation,access issues.Easy sharing documents with team filters, login safety, data privacy.
Its interface gives the option to Auto select title content,standard headings in the paragraph options. Status highlight options.
Its a part of the documentation life in the organzation.
  • The page design support and the interfaces are commendable
  • Data Privacy and 2 step verification login.
  • Easy direct share with the team members, send the direct mail to the shared person.
  • Tag someone easily, comment option in the page end for reference tagging.
  • Some more interface options, like color options or text highlight options
  • Column and Row align options.
  • More options in the Table. when added a table, options like strike thorugh.
It has a comment option on the page, where you can tag other teammates tagging them. it sends the mail notification. Comment at the page end is pretty good for referring to other stakeholders and future references of the topic on the page. Creating the highlights of the discussions, and meeting held points with highlighted tagging. Easy shortcuts such as to add a date just type "//". The interface is cool and has easy shortcuts for quick page making.
Chris Hyde, MIS | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We are using Confluence increasingly throughout our entire company. I manage our Test Engineering team and I was the first leader to really utilize Confluence to the best of its ability. We had all this knowledge in everyone's heads that needed to be documented. You know, the "bus factor." Utilizing Confluence for this has rapidly increased the knowledge sharing across our team and teams. Also, it's much faster to onboard new employees when you can direct them to your library of documentation and how-tos!
  • Organizing information: Getting ideas and knowledge out of peoples' heads.
  • Creating how-tos to save people time on valuable business processes.
  • Documenting the systems and processes vital to the business.
  • Nothing concrete comes to mind.
I would not use it for creating technical diagrams. Presenting ones already created, however, is perfectly fine—presenting as an embedded file/image or an attachment. It's perfect for organizing lots of knowledge, how-tos, and team agreements. It's really helped my team to maximize our time and share information in the most efficient manner.
Nicholas Wade | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User
Confluence for the Cloud cannot handle numbered lists well – it resets the sequence to 1 if you have other items such as a table or certain apps (such as /note) or similar included in the list. This is a major drawback if you have complex procedures to create. Don’t be fooled. Confluence is actually very, very expensive to own. The Marketplace apps are seemingly very cheap - even free, however, if you have a large user base, that £5 per app is automatically multiplied by the number of users, in my case the company has some 500 users, which represents some considerable investment, especially if you want the app to do something pretty basic. The included apps look like a good deal, that is until you start using them. These apps have not all been developed with love and care (or decent supporting documentation) and turn out to be inflexible, and format themselves according to how the developer has designed them. Plus, the apps are really not all that proficient. The styles are limited to what THEY consider you will use - which personally, I don't like. Their spell checker is inaccurate for the UK market. If you've been using the old template they now have a new one and upgrading existing documents may not always work. All requests for enhancements are handled by Developers and if your request falls under a certain number of 'likes' then you can forget having the enhancement - as is the case with the numbered lists (2 years and no improvement). The page layouts are restricted to their idea of what columns of information should look like and there is little flexibility. Changing the column widths is poorly implemented to using their presets which do not always suit. You can't include anything other than videos or photos (graphics) unless you purchase an app - useless for say using Excel Tables are 'clunky' to work with. There is none of the functionality you would expect from a more proficient word processor such as Word - forget such items as search and replace Overall, if I were to choose again, I would not use Confluence for anything more than a form of a notebook.
  • Simple text entry
  • Simple headings
  • Simple connection via links
  • Simple copy from other sites
  • Pretty good search for pages
  • Numbering sequenced lists with other content inserted - awfull
  • Page layouts / columns very poor
  • Styling restricted
  • Expensive apps to do simple operations
  • Word processing functionality next to zero
  • Inflexible design
  • Poorly implemented free apps
  • Free templates poorly executed
  • No search for out of date pages
I have worked in large companies where they have been overwhelmed by the various confluence sites. At the end of the day, document control has to be much better. Give confluence to developers and they run riot with half-completed pages or out-of-date material and very quickly the sites become a nightmare to administer. I would not recommend confluence where you have a serious library of documentation to maintain.
February 16, 2022

Confluence at a glance

Score 8 out of 10
Vetted Review
Verified User
Atlassian Confluence is currently used in the company for documentation. The roadmaps, technology, architecture, etc are documented in confluence. Atlassian Confluence provides nice templates for the creation of various artifacts. It has nice integration with the Jira Stack.
  • Draw.io integration.
  • Templates for different project artifact.
  • Tree based arrangement of pages.
  • Linking it to a specific Jira item.
  • Linking to specific Bitbucket code commit.
  • Real time collaboration and edit within teams.
Good for documentation and tracking in general. May not be a good tool for real-time collaboration.
Hari kapse | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Confluence is a collaboration wiki tool used to help our teams to collaborate and share knowledge efficiently. With confluence, we can capture project requirements, assign tasks to specific users, and manage several calendars at once with the help of [the team] There is a great deal of content in most corporate wikis. Understanding which pages are the ones you need to complete a process or solve a problem is not always apparent. It often takes several searches and parsing through the results to find what you think is the right content. We have always [had] issues for centrally [managing] all wikis and team info along with all required data and collaboration with other automation tools along with we can get the maximum output and confluence having all the required parameters and smooth working while best speed and easy to use approach
  • A single place for all your documentation[.]
  • Break down communication barriers[.]
  • Reduce time-wasting context switching[.]
  • Navigation. Similar to other Atlassian products, users have complained that aspects of Confluence are difficult to learn right away[.]
  • An issue that users can face when using Confluence is attempting to edit a document while someone else is editing. Although users can access the document and save it, they are unable to see the changes happening in [real-time] that other users are implementing until they refresh their page. Some users have also noted that this can result in loss of edits.
  • Another drawback of using Confluence is its specific organizational structure. All information is stored within one page or project, although the page is able to be broken up into sections, some users do not prefer this style. Users can use the ‘page tree’ on each page to organize the different elements of each project.
Integrations Users can integrate applications into Confluence either through templates created by other applications or through other Atlassian products. Users also tend to integrate their Jira software with Confluence for streamlined project management. Integrating applications with Confluence can help users centralize and simplify project planning. [Enterprise-Grade] SecurityUse the popular Atlassian tool and feel comfortable uploading your files and personal information to the public. Confluence features [enterprise-grade] security across entire organizations.
Oleksandr Tsapenko | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
We use Atlassian Confluence across [the] whole organization and it's a standard tool for project documentation storing. One of the biggest values of which Atlassian Confluence brings to our company is that you can manage all access and edit rights to your documents from a single console or even grant access for customers if needed. The other big advantage is that Atlassian Confluence [has] deep integration with other tool[s] like Jira and Miro so you can easily share content between them.
  • Sharing documents and data with your team
  • Rights management
  • Integration with other collaboration tools
  • Improved user interface
  • Visualisation of existing projects
  • Possibility to create project boards
Atlassian Confluence [is] best suit[ed] for teams that already use some collaboration tools and requires shared working space that can track changes done by team members but still need more advanced collaboration space. Or for those teams which already use some of Atlassian products and requirers ease of integration.
December 01, 2021

Confluence on info

Miko Mikaela Garcia | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
It's used as a wiki of shared knowledge amongst team members of the same department. It is used as a handbook for new hires and a refresher for those who need to take over a colleague's task if they're out of the office.
  • Search function.
  • Editing capabilities.
  • Nesting pages.
  • Have search results sorted by something like page views or accuracy to search terms.
  • Images within a page size automatically without its own scroll bar.
  • Same with tables, have it able to size automatically (responsive) without its own scroll bar.
Confluence is well suited to share knowledge on specific processes for new hires and for colleagues within the same department. It may not be suitable for interdepartmental information sharing since it can be overwhelming for those unfamiliar with certain applications. It's more suited for those with basic prior knowledge of most things.
Score 10 out of 10
Vetted Review
Verified User
[Atlassian] Confluence helps different divisions to maintain and organize information about Software Products we develop or just to create our own reliable source of [information]. It's the best ally when it comes to developing an onboarding process for new hires, it helps to create a comprehensive page that contains all the basics for the new developers.
  • Create, Edit and Organize pages
  • Create Organized Calendars
  • Confluence [is a]easy tool to create polls
  • For those who follow the SCRUM methodology, Confluence has everything you need
  • The user profile can be improved for a most modern looking
  • It has a good search engine by syntax but no by context
Confluence has been a very handy tool for organizing and adding new content to the knowledge base of my team. It works fantastic for an organization that has adopted and matured the SCRUM methodology. Creating pages to inform new employees about what they need to know is what we have done great. Again the tool can work for start-ups but I believe it's stronger for larger companies.
Score 9 out of 10
Vetted Review
Verified User
We are using [Atlassian] Confluence across several departments within the organization, but not across the entire organization. It allows us to keep our documentation related to Jira issues in one easily accessible place that directly ties into our Jira projects, which keeps us well organized and makes it more convenient to keep documentation up to date.
  • Numerous templates are available for different documentation needs.
  • Linking documentation and issues is pretty seamless.
  • Keeps documentation well organized and in a single go to location.
  • Some of the components can be a little clunky to use and configure on pages.
  • I've run into a few issues where edited pages refuse to publish and work is either lost or time wasted copying and pasting to a new document that will publish.
[Atlassian] Confluence is very well suited for documentation surrounding issues or items within other Atlassian products as well as overall internal product documentation. It is not suited for documentation that is intended for an external audience or even internal people who are not member of the workspace or project since the documents would have to be downloaded and delivered through some other means.
Bill Kratzer | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Confluence has been our standard company tool for years to capture, organize, share, and discover knowledge. Confluence is used by the entire company but enjoys high utilization with the technical software engineering teams. Confluence ensures that product architectures, partner integrations, and customer projects are fully and accurately documented. Confluence is also used externally to share common customer documentation, online help, and integration specifications to our product's platform. Confluence is the ideal tool for sharing structured and connected content both inside and outside of the company.
  • Basic wiki features (connected content)
  • Enterprise security and access control.
  • Rich text editing.
  • Support for code snippets and markup.
  • A huge library of plug-ins
  • Support for markdown is sorely missed by the modern software engineer.
  • Better support for searching and discovery.
  • Better support for collaborative editing of pages.
While Confluence may not be perfect, it has long been the gold standard for enterprise wiki software. Its enterprise security model, its support for a wide array of content plug-ins, and its relative ease of use make it a winner for any technical organization. Nothing beats the model of using a wiki to connect and manage your content. And Confluence does a great job of supporting this mission-critical job for most modern organizations.
Honestly, we never call support so I am not entirely sure how to rate the Atlassian Support team. Confluence works. We don't do anything exotic or crazy with our installation. And if there are limitations, we just "move on" and work around them (not like I can think of many cases where that has even happened).
Brandon Patton | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
We currently use Confluence as our primary document collaboration repository - everything from meeting notes, status updates, how-to documentation, business processes, etc are all stored inside Confluence. This allows for anyone in the company to obtain access to meeting information and policies from a central, easy to navigate system. Every team within the company has their own 'space' within Confluence to format and design how their team operates within Confluence. The amount of data we moved from various Word documents and PDFs has been staggering.
  • Document Collaboration
  • Configurable Notifications for Spaces and Pages (when things get updated or comments added)
  • Central resource for all documentation within a company
  • Costs continue to climb for usage - Atlassian has recently announced dropping support of on-prem solutions and forcing people to adopt their cloud solution
  • Segregated support - you may have to bounce between Atlassian support personnel and various plugin developers depending on what aspect of Confluence you need assistance with
  • Limited mobile functionality compared to web-based
If you're looking for a wiki solution that is either internal or shared with trusted parties, Confluence is well designed as an enterprise-level product for that project. It shines best as a company wiki and document collaboration tool - allowing multiple users to edit a page in real-time at the same time (similar to Google Docs). Permissions can be set at the page level or space level to further enhance a user's ability to find content relevant to them.
Score 10 out of 10
Vetted Review
Verified User
Confluence is the perfect collaboration space for company knowledge, from DevOps, to internal meeting notes, to individual process documentation.
  • Knowledge Management
  • Multi user contribution
  • All types of adding to support any business
  • Templates to kick start usage
  • User on boarding training would be cool
  • It can be costly for larger companies
Ideal for
  • DevOps documentation
  • Project management documentation
  • Meeting minutes allowing anyone access
  • Shared agendas for meeting
  • Comment and markup of resources
Note that confluence isn’t a file server, it’s a system designed as an intranet and central repository of resources
Ky Powell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
[Atlassian] Confluence is used across some departments within the company. Its primary purpose is to be a "knowledge hub" for content, information, training, etc for our teams. It's the go to place for resources about the product, metrics or to link out to various other resources (google docs, applications, etc).
  • Enables sharing and insights across different departments. Ability to see content in other departments.
  • Ability for all users to have public access to create their own content.
  • The features to embed different pages or documents makes it easier to remain in confluence and not have to toggle to different applications.
  • At times the tool is not always user friendly and intuitive
  • Building pages can often require a deeper understanding of more technical skillsets like HTML to build pages that display nicely
  • More documentation on building out pages would be helpful when it comes to building more advanced pages
[Atlassian Confluence] is a great place to store resources, documentation and share departmental content and knowledge easily.
Score 9 out of 10
Vetted Review
Verified User
We're using [Atlassian] Confluence as a repository for internal documentation and engineering documentation. It's used across the whole company but mostly our developers and engineers are using it on a regular basis. [Atlassian] Confluence addresses the challenges of keeping an organization's documentation in one neat place that's easily accessible.
  • Documentation
  • Repositories
  • Internal Announcements
  • It can be a little clunky to navigate
  • Some of the formatting options are difficult to use.
I think [Atlassian] Confluence is an amazing option for larger companies however for a smaller team of less than 20 it might not be the best choice. It definitely helps our team stay connected while working remotely and we're able to stay on top of projects with ease.
Sushant goyal | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Atlassian confluence is used in whole organisation across various departments and at all levels.
It is used in sharing documentation ,sops, dashboards,excel sheet etc with concerned teams or person.
Atlassian confluence solves the main problem of storing and accessing the documents from single source instead of creating copies to store as archives.
If some changes are there in any documents we use to create multiple copies to store everywhere. But after using confluence it is uploaded in single link and everyone can reach out to it. Thus saving time
Also saving money to setup same method of accessing and storing documents.
  • Single source for storing and accessing documents
  • Easily connects with other atlassian software like jira. So one can raise ticket in jira and provide data in confluence
  • Permission manage is good feature to hide or show files.
  • Feed feature is good to keep up to date
  • Search engine is not so great. Sometimes nothing appears in search.
  • Preview of sheets lags. Can be improved
  • Cam be difficult to understand and use at starting
Atlassian confluence is very well suited with mid and large organisations where there can be many teams scattered over world and every team requires same set of documents. So with help of confluence it can be easily achieved.
I will not recommended confluence for those organisations who do not have any heavy documentations to share or small team as it can be solved with mails also.
Binoy Shah | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
[Atlassian] Confluence is being used by our organization across all departments and trams. [Atlassian] Confluence is great for helping our company maintain all documentation, standard procedures, etc. We have a lot of different technologies that we use, so it is great to keep everyone on the same page and house all of these standards.
  • QUICK How-to Guides that can be generated and share instantly
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page
  • Automatic Email notifications of new updates in the Confluence area
  • The platform integrates easily with other Atlassian platforms including third-party apps thus improving its reliability
  • The web app has a tendency to be quite slow
  • The export can only export as word or PDF. It would be great if it can also export as markdown.
  • I wish the navigation were a little easier
If you're looking to build a tightly integrated suite of documentation, code management, and task management, [Atlassian] Confluence will do a great job and serving the documentation piece of the puzzle. Through short code/actions, you can easily link in-work tickets and on the Jira side of things, you can easily point to documentation to help finish a task. We've done this on a couple of large projects with success. For a general Wiki, it may be a little bit too much infrastructure, and the system may cause you to create too many documents which leads to an organizational hassle.
Normand Whitehead | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Atlassian Confluence is used across the company, within several locations. Atlassian Confluence is an easy tool to use and connects several teams across the whole organisation. It addressed several communication backlogs and created a more convivial area to share quickly and efficiently updates on projects and steps to follow.
  • QUICK How-to Guides that can be generated and share instantly.
  • Automatic Email notifications of new updates in the Confluence area
  • Provides an easy at a glance view of the content similar to a book contents table
  • Formatting text can be a challenge to new users.
When you need fast updates and a one stop area to glance at priorities and new stuff on a project, Atlassian Confluence is a great tool. It is fast and easy to consult and provides many features that are helpful, such as the use of quick templates. Might be more user-friendly and intuitive.
  • no training
I personally did not have many interactions but our admin folks had only good words about AT support Team. Timeliness and professionalism were feedback I heard often.
No
Score 6 out of 10
Vetted Review
Verified User
Atlassian Confluence was originally used in conjunction with Atlassian's other primary project -JIRA- as a collaborative workspace which fed into JIRA for project management and oversight. It was originally used by our whole organization from creative to dev to PMS etc but we found that the structure and integrations were too limiting to be used so broadly. Primarily it wasn't conducive to a dev workflow with PM oversight. As such we have branched out to using other products as a more collaborative workspace while using Confluence more as knowledge dump as well as various wikis for different departments.
  • Functions great as a wiki
  • Excellent repository for SOPs and attaching frequently referenced technical documents etc.
  • Integration into JIRA if you use that for either project management or change control tracking
  • Over the past 6 years the feature set has not significantly expanded
  • Integrations with 3rd party apps (DropBox, Google Drive, Slack) is either through 3rd party plugins or rudimentary at best
  • Frequent interface upgrades and complicated permissions settings makes getting new employees up to speed fiddly in some cases
Confluence makes an excellent WIKI for internal usage and is especially useful for disseminating SOPs or position specific knowledge bases. In our usage we operate multiple call centers in addition to our dev/marketing focus. Confluence lets supervisors and management build knowledge repositories that is position specific and restrict access based on permissions. For our IT team, Confluence is a useful/easy way to create knowledge dumps, upload and manage technical documents, and even store things like backup decryption keys etc. etc.
Raman Ahuja | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Atlassian Confluence is used by entire organization across departments and geographies. Atlassian Confluence primarily acts as a central repository for all the knowledge that exists in the organization. The information is well organized in terms of pages and spaces and Atlassian Confluence acts as the first place to search whenever anyone is looking for the information. So it avoids reinventing the wheel by allowing to check if similar work has been done by some other team in some other geography which can be adapted or used as such.
  • One can subscribe to the pages and spaces and receive updates in the feed on their home page.
  • Searching the documents and content is efficient and one can make it more simple by adding labels to the content or pages.
  • Access to a particular page or space can be managed and only certain people can be allowed to view or edit.
  • The process to create pages and upload content is not that intuitive. It takes sometime for an user to get used to it.
  • Search works well with labels but not able to search within the documents and content accurately.
  • There is no way to export the documents to cloud storage solutions.
Atlassian Confluence is primarily suited for medium to large organizations where departments are replicated across geographies. This makes it difficult and imperative at the same time for teams on one geography to know what work is being done by the teams in other geographies. This avoids doing the same work again and enables collaboration when multiple teams are facing the same problem.
Score 10 out of 10
Vetted Review
Verified User
Confluence is being used across all departments of our company: IT, business development, HR. Each of those areas has it's own customised way of dealing with knowledge pages, but at the same time we are able to cross-reference and easily exchange information and details. We are also using a standarised sharing workflow, with the ability to control access on various levels, be it for single staff members, teams, or departments.
  • Integration with JIRA software is crucial for any software department that is also using other tools from Atlassian Suite.
  • Access control via team and team members sharing.
  • Easy control over documentation structure - creating links, embedded documents, folders structure.
  • Documents formatting can be fiddly and problematic. Sometimes we find ourselves in a situation, where we just use basic document formatting to avoid spending extra time trying to get more advanced formatting in place.
  • There is no way of real-time collaboration when editing documents in Confluence. This is a standard feature for Google Drive, and Confluence would heavily benefit of having a similar system in place.
  • General user interface is not exactly the most user-friendly. We had multiple cases of team members complaining about how complicated its interface is, and requesting extra training.
With all its limitations, I would recommend using Confluence to pretty much every organisation that requires a tool for advanced documentation control. By default, it is a software for team collaboration, but it can in fact do way more than just that. With just a little extra effort, you can implement integration with your existing Jira instance, implement documents templates, share and collaborate with your colleagues when creating complex documentation pages.
Jeff Tillett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
[Atlassian] Confluence is used in two primary ways within Cisco AppDynamics. The first use case is for internal documentation, where we use [Atlassian] Confluence across nearly all departments for documentation surrounding internal services, directories, glossary of terms, high level project planning, reporting and dashboarding, and policies/procedures.

The second use case is for our public facing customer documentation of our software. This saves use the time and headache of building our own solution to provide docs, and since our target customers tend to be in the tech field, most have familiarity with navigating Confluence's UI.
  • Straightforward display of page trees and click paths.
  • Fairly freeform content development that can be used for a variety of use cases.
  • Solid template support to help minimize overhead on repetitive or frequently used actions.
  • Good permission control with self service capabilities.
  • Excellent plugin marketplace with a near infinite set of solutions for any scenario.
  • Data Center is taking a back seat to Cloud. This leaves companies with internal policies against the usage of cloud apps for storing highly confidential data in a tough place.
  • Search in Data Center is wildly inaccurate.
  • Some "basic" functionality such as page views and document workflows only come with expensive add-ons.
[Atlassian] Confluence is well suited to any team. It is miles easier to configure, build content, and consume content than primary competitors such as SharePoint.

[Atlassian] Confluence makes it much easier to have fancy layouts and consistent documentation through excellent "macros" and templates. The overall system is so intuitive and easy to use, that there is little room to rationally spend time assessing any other solution.

Confluence would be less appropriate for a team that does not require long lived documentation or memorialization of decisions/projects. It would also not make sense for a team that wishes to keep information locked up and away from others, as the tool is more focused on making it easy to share information and be transparent about work and ideas.
Score 9 out of 10
Vetted Review
Verified User
We use Atlassian Confluence as documentation/wiki for the entire organization. It addresses our need for a centralized document management system. We call it wiki/intranet.
  • Version control of pages
  • Transparent and easy for users to use with minimal training to non-technical staff
  • Robust and reliable tool
  • Self-hosted so we don't have to share data with anyone
  • Performance can be improved
  • Excel integration available without third-party add-on
It's an excellent tool
Support is bit tedious and time consuming; however, I find the community portal much more helpful for complex solutions.
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