Good product overall but some features do need an upgrade
February 04, 2014

Good product overall but some features do need an upgrade

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Software Version

Used from 2004-2012

Modules Used

  • Wiki

Overall Satisfaction

Socialtext was used as an information repository or a pseudo Content Management System. It was mostly curated by the Product Management team but used all across the company. Different departments including support, and product development also used it but not as extensive as the PM team.

We had 2 versions of socialtext (Internal and External) - You can create private or public workspaces in socialtext. We used the external workspace as our knowledge base and was the to go place for any of our client and employees to learn more about the product features. The internal workspace helped us collaborate on a specific project or a feature. I used the wiki to do a lot of requirements gathering.
  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers
  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
  • Better customer service -As we were quickly able to update KB articles we were faster in responding to changes vs any traditional KB system where the user has to go through the operations team to get their changes in.
  • Content Sharing - The entire company could go in and see what the Product team was working on at the moment
I frankly like Confluence better than socialtext because of the speed and the quality of search. They also have better design elements which can help make the articles pleasant to the eyes.
We have a lot of info in Socialtext already. It would be hard to get all that info out and port it to a different system
Does your company have a collaborative environment ? If not Wikis would not be helpful at all