TrustRadius
As it's name implies, Social Text focuses heavily on social capabilities and includes Twitter-like microblogging capabilities. The product competes with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms.https://media.trustradius.com/product-logos/NC/Z4/IVGP52EABGB3.pngSocial Text ReviewIt is a platform for other employees that are having issues when implementing products. Like take for example with troubleshooting...there are issues with a certain product especially when it is being beta tested out in the field. Employees chime in and ask for feedback ...this in turns helps management to make an executive decision about when to roll out the product.,Ease of the use of application Application does not freeze while attaching data files or pictures Unlimited data storage,10,We get solutions to concerns much faster We promote interactions with the other depts We listen and have discussions,Microsoft YammerGood product overall but some features do need an upgradeSocialtext was used as an information repository or a pseudo Content Management System. It was mostly curated by the Product Management team but used all across the company. Different departments including support, and product development also used it but not as extensive as the PM team. We had 2 versions of socialtext (Internal and External) - You can create private or public workspaces in socialtext. We used the external workspace as our knowledge base and was the to go place for any of our client and employees to learn more about the product features. The internal workspace helped us collaborate on a specific project or a feature. I used the wiki to do a lot of requirements gathering.,Version history - Always keeps the edited versions and one can revert back any time Creating and Editing an article is very easy and intutive Sharing the articles with peers,Search needs a ton of improvements. It was very slow a year ago Search result quality was also not that good I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.,6,Better customer service -As we were quickly able to update KB articles we were faster in responding to changes vs any traditional KB system where the user has to go through the operations team to get their changes in. Content Sharing - The entire company could go in and see what the Product team was working on at the moment,Atlassian Confluence,6
  3. Socialtext Reviews
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Socialtext
4 Ratings
Score 10.0 out of 101
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Socialtext Reviews

Socialtext
4 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 10.0 out of 101

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September 21, 2017

Social Text Review

Verified User
Score 10 out of 10
Vetted Review
Verified User
Review Source
It is a platform for other employees that are having issues when implementing products. Like take for example with troubleshooting...there are issues with a certain product especially when it is being beta tested out in the field. Employees chime in and ask for feedback ...this in turns helps management to make an executive decision about when to roll out the product.
  • Ease of the use of application
  • Application does not freeze while attaching data files or pictures
  • Unlimited data storage
We use Social Text as a platform to air our issues with different departments. We voice our concerns and suggestions so we can help find a solution to the problems we incur on a daily basis. We need to have social text as an app so we can communicate in real time not only during work hours.
Read this authenticated review
No photo available
February 04, 2014

Good product overall but some features do need an upgrade

Verified User
Score 6 out of 10
Vetted Review
Verified User
Review Source
Socialtext was used as an information repository or a pseudo Content Management System. It was mostly curated by the Product Management team but used all across the company. Different departments including support, and product development also used it but not as extensive as the PM team.

We had 2 versions of socialtext (Internal and External) - You can create private or public workspaces in socialtext. We used the external workspace as our knowledge base and was the to go place for any of our client and employees to learn more about the product features. The internal workspace helped us collaborate on a specific project or a feature. I used the wiki to do a lot of requirements gathering.
  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers
  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.
Does your company have a collaborative environment ? If not Wikis would not be helpful at all
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Socialtext Scorecard Summary

Likelihood to Recommend (4)
10.0
Likelihood to Renew (1)
6.0

Feature Scorecard Summary

Task Management (1)
8
Gantt Charts (1)
7
Scheduling (1)
9
Workflow Automation (1)
8
Mobile Access (1)
4
Search (1)
9
Visual planning tools (1)
8
Chat (1)
7
Notifications (1)
6
Discussions (1)
9
Surveys (1)
4
Internal knowledgebase (1)
10

About Socialtext

As it's name implies, Social Text focuses heavily on social capabilities and includes Twitter-like microblogging capabilities. The product competes with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms.
Categories:  Collaboration

Socialtext Competitors

Socialtext Technical Details

Operating Systems: Unspecified
Mobile Application:No