TrustRadius: an HG Insights company

Socialtext (discontinued)

Score10 out of 10

4 Reviews and Ratings

What is Socialtext (discontinued)?

Social Text was a tool that focused on social learning and includes Twitter-like microblogging capabilities. The product competed with MindTouch,Confluence, Jive Team Collaboration and other collaboration platforms. It was acquired by PeopleFluent in 2012 and is no longer available as a separate product, though similar capabilities are supplied by the PeopleFluent platform.

Categories & Use Cases

Key Features

Learn about the best (and worst!) features Socialtext (discontinued) has to offer, as determined by TrustRadius' reviewers.
Based on 4 ratings of Socialtext (discontinued)'s features
View all features

Top Performing Features

  • Internal knowledgebase

    Users can author or access “How-to” help and reference tips about internal processes.

    Category average: 8.2

  • Scheduling

    Scheduling capabilities allow users to set schedules on tasks, and create timelines and milestones.

    Category average: 8.1

  • Search

    Users can search for related materials across files, discussions threads, schedules, etc. using project keywords or tags.

    Category average: 7.9

Areas for Improvement

  • Notifications

    Users can follow other users and/or join specific projects, electing to receive notifications when there are changes and updates.

    Category average: 8.4

  • Mobile Access

    Mobile access is the ability to access the software from a smartphone or tablet.

    Category average: 8.5

  • Surveys

    Users can create and participate in surveys to get input from other collaborators.

    Category average: 8

Reviews

What users are saying about Socialtext (discontinued).
View all reviews

Social Text Review

Verified User
Employee in Customer Service (10,001+ employees employees)

Pros

  • Ease of the use of application
  • Application does not freeze while attaching data files or pictures
  • Unlimited data storage

Return on Investment

  • We get solutions to concerns much faster
  • We promote interactions with the other depts
  • We listen and have discussions

Other Software Used

Microsoft Yammer

Good product overall but some features do need an upgrade

Verified User
Team Lead in Product Management (51-200 employees employees)

Pros

  • Version history - Always keeps the edited versions and one can revert back any time
  • Creating and Editing an article is very easy and intutive
  • Sharing the articles with peers

Cons

  • Search needs a ton of improvements. It was very slow a year ago
  • Search result quality was also not that good
  • I know they have improved their UI recently but when i used it last year it did not really have any design elements which could be used to make the articles look more presentable. It was important for us as we used it for external communication as well.

Return on Investment

  • Better customer service -As we were quickly able to update KB articles we were faster in responding to changes vs any traditional KB system where the user has to go through the operations team to get their changes in.
  • Content Sharing - The entire company could go in and see what the Product team was working on at the moment

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