Engage121 vs. iPoint CSR

Engage121

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Engage121	Score 4.0 out of 10	N/A	Engage121 Enterprise is a social media management, monitoring, publishing and reporting application serving multiple users across an enterprise – from brand managers, community managers, and the marketing team through to individual outlet owners.	N/A
iPoint CSR	Score 0.0 out of 10	N/A	iPoint CSR allows customers to collect, analyze, compile, and report CSR-relevant product-related compliance and sustainability information.	N/A

Pricing

Engage121

iPoint CSR

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Engage121	iPoint CSR
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Engage121	iPoint CSR
Top Pros	Pro Customer service Pro Reporting options Pro Software updates	No answers on this topic
Top Cons	Minus Media channels Minus Social media channels Minus Rather slow	No answers on this topic

Features

Engage121

iPoint CSR

Listening/monitoring

Comparison of Listening/monitoring features of Product A and Product B
	Engage121 7.2 3 Ratings 6% below category average	iPoint CSR - Ratings
Boolean keyword searches	3.32 Ratings	00 Ratings
Filtering out noise/spam	9.01 Ratings	00 Ratings
Sentiment analysis	7.52 Ratings	00 Ratings
Broad channel coverage	9.01 Ratings	00 Ratings

Publishing

Comparison of Publishing features of Product A and Product B
	Engage121 8.6 3 Ratings 7% above category average	iPoint CSR - Ratings
Content planning and scheduling	8.73 Ratings	00 Ratings
Audience targeting	8.01 Ratings	00 Ratings
Content optimization	8.52 Ratings	00 Ratings
Workflow management	9.13 Ratings	00 Ratings

Engagement

Comparison of Engagement features of Product A and Product B
	Engage121 9.0 1 Ratings 10% above category average	iPoint CSR - Ratings
Automated routing and prioritization	9.01 Ratings	00 Ratings
Customer interaction histories	9.01 Ratings	00 Ratings
Bulk actions	9.01 Ratings	00 Ratings

Marketing

Comparison of Marketing features of Product A and Product B
	Engage121 7.9 3 Ratings 1% above category average	iPoint CSR - Ratings
Lead generation	8.01 Ratings	00 Ratings
Content marketing	8.03 Ratings	00 Ratings
Paid media management	8.01 Ratings	00 Ratings
Campaigns and promotions	7.63 Ratings	00 Ratings

Channel coverage/integration

Comparison of Channel coverage/integration features of Product A and Product B
	Engage121 4.3 3 Ratings 66% below category average	iPoint CSR - Ratings
Twitter	6.93 Ratings	00 Ratings
Facebook	6.03 Ratings	00 Ratings
LinkedIn	1.01 Ratings	00 Ratings
Google+	5.83 Ratings	00 Ratings
YouTube	2.01 Ratings	00 Ratings

Reporting/analytics

Comparison of Reporting/analytics features of Product A and Product B
	Engage121 6.8 2 Ratings 15% below category average	iPoint CSR - Ratings
Campaign success analytics	6.52 Ratings	00 Ratings
Real-time tracking	7.02 Ratings	00 Ratings
Competitor analysis	7.02 Ratings	00 Ratings

Account management

Comparison of Account management features of Product A and Product B
	Engage121 8.8 2 Ratings 8% above category average	iPoint CSR - Ratings
Role-based user permissions & privileges	8.52 Ratings	00 Ratings
Mobile access	9.01 Ratings	00 Ratings

Best Alternatives
	Engage121	iPoint CSR
Small Businesses	Publer Score 9.7 out of 10	Submittable Score 8.9 out of 10
Medium-sized Companies	Social Suite by Reputation.com Score 9.3 out of 10	No answers on this topic
Enterprises	Social Suite by Reputation.com Score 9.3 out of 10	No answers on this topic
All Alternatives	View all alternatives	View all alternatives

User Testimonials
	Engage121	iPoint CSR
Likelihood to Recommend	Engage121 Who is using the platform? How many users might you have? How often would you be using the platform? Incentivized Charlie Foster Local Marketing Specialist Read full review	iPoint No answers on this topic
Pros	Engage121 It does a good job of allowing for scheduling social media posts in advance. Incentivized Valerie King Associate Editor for BNP Media's National Driller, POB and GeoDataPoint Read full review	iPoint No answers on this topic
Cons	Engage121 Uploading images after you start a post Analytics could be better Incentivized Verified User Anonymous Read full review	iPoint No answers on this topic
Likelihood to Renew	Engage121 We are choosing a new platform to go with. It is not my choice to leave Engage121, but it has the majority of the capabilities that we need to get things done. That said, if needed, I would choose to use it. Incentivized Charlie Foster Local Marketing Specialist Read full review	iPoint No answers on this topic
Alternatives Considered	Engage121 Manalto is a platform that's identical to E121. One good thing about Manalto is the uploading images function. You can upload them anytime in the posting process Incentivized Verified User Anonymous Read full review	iPoint No answers on this topic
Return on Investment	Engage121 Scheduling posts ahead Incentivized Valerie King Associate Editor for BNP Media's National Driller, POB and GeoDataPoint Read full review	iPoint No answers on this topic
ScreenShots