Likelihood to Recommend It is well suited for large corporate entities, whether they are in manufacturing, sales, engineering, healthcare, supply or shipping. It is easy to understand and operate once it has been initially configured. Expansion of the system is likewise easy to do once expertise has been acquired. The only difficulty with this or any cloud scenario is ensuring where the data is located and managing that securely.
Read full review I am highly likely to recommend Rackspace Cloud Monitoring to a colleague. This is assuming they have a decent background in working on cloud servers. If you don't mind digging in yourself to solve problems, then this is a great resource. If you are just learning how to set up servers on your own, then I recommend at least hiring someone to help you use the service. With that being said, Rackspace makes it easy for people you may hire to seamlessly work within your account. They get their own separate developer account.
Read full review Pros We are able to automate deployment which has been a strength to the geographical distribution of the enterprise. We have been able to work with a wider variety of developer tools and haven't had to customize to fit CloudCenter. It is easier for us to allocate space and allow users to take advantage of the system directly with a minimum of overhead. Read full review Immediate email notifications: In case a service is down on our servers, we get immediate email notifications via rackspace cloud monitoring service. This helps us to know about the issues and we get in contact with support team to get it resolved. Configuration on specific services: We can configure this monitoring on specific services. So for example if i don't want to get notified if MySQL concurrent users limit reached, then I do not need to configure this monitoring for MySQL. I can just use it whenever needed for defined services. Group emails and technical contacts emails: The monitoring service can send email alerts to a number of email addresses. Primarily the ones who are added as a technical contact. It helps all people get notified about any issue. Auto ticket management: Rackspace automatically creates a support ticket when a service is down and is notified by their monitoring service. Read full review Cons The software and systems don't present a problem to us but the continued interaction with mid-level support teams and vendors can slow down implementation or correction of difficulties we experience. The continued overhead associated with peripheral training on systems we have purchased can cause delays. Language barriers sometimes show up but this, again, is due to remote middle agents that are themselves contractors of or sales agents of the main agency. It slows down communication and can introduce business difficulties. Read full review It would be nice if there were more templates so that beginners could easily create complex monitors I seemed to stumble upon the cloud monitoring service after having Rackspace for a while Read full review Alternatives Considered We found that the cost advantages were greater by going with Cisco because of our present contracts and the materials and equipment we already had on hand. The reliability of the system, for us, outweighed any cost advantages we might have been realized by going with another provider. Certainly the service and support for the entire system is much better when handled by a single vendor with a good track record.
Read full review I also used
Monitis as a monitoring service for our server.
Rackspace 'S monitoring sends immediate notifications while
Monitis might take a couple minutes to understand if a service is down. Since
Rackspace has their monitoring integrated with their support system, it helps us a lot and we don't need to call support all the time.
Read full review Return on Investment We have had a positive return on investment by adopting Cisco CloudCenter as the system is more mature than competitors. We have saved a lot by working with them rather than continuing to act as a defacto test location for other systems. We have been able to reduce the number of staff necessary to operate the system and turn them over to more profitable work. One negative impact we have seen is that it is difficult to map where the data is located at any specific instance. Read full review I have overpaid in the past for services I didn't need The steepish learning curve might slow things down at first I have learned a lot using Rackspace Cloud Monitoring! Read full review ScreenShots