RS Cloud Monitoring Notify problems in real time
Steve Surya | TrustRadius Reviewer
May 05, 2016

RS Cloud Monitoring Notify problems in real time

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with Rackspace Cloud Monitoring

We are an IT service company. We host our client custom web applications with a Rackspace managed cloud account. We use Rackspace's cloud monitoring as it's very helpful to our business. Rackspace's cloud monitoring service immediately send us notification emails if a service is down. For example, if an Apache service goes down or MySQL service goes down, we immediately get alerts from the monitoring service.
  • Immediate email notifications: In case a service is down on our servers, we get immediate email notifications via Rackspace cloud monitoring service. This helps us to know about the issues and we get in contact with support team to get it resolved.
  • Configuration on specific services: We can configure this monitoring on specific services. So for example if i don't want to get notified if MySQL concurrent users limit reached, then I do not need to configure this monitoring for MySQL. I can just use it whenever needed for defined services.
  • Group emails and technical contacts emails: The monitoring service can send email alerts to a number of email addresses. Primarily the ones who are added as a technical contact. It helps all people get notified about any issue.
  • Auto ticket management: Rackspace automatically creates a support ticket when a service is down and is notified by their monitoring service.
  • Text messages: Rackspace monitoring sends email notifications, but if they can send an SMS or text message or even call our phone when a service is down, that would be great.
  • It has helped with resolving the issues quickly. Hence we get better uptime.
  • It has helped us with notifying on the issues immediately which helped us with notifying our clients before they came to us about the website down message.
I also used Monitis as a monitoring service for our server. Rackspace'S monitoring sends immediate notifications while Monitis might take a couple minutes to understand if a service is down. Since Rackspace has their monitoring integrated with their support system, it helps us a lot and we don't need to call support all the time.
Asana, Active Collab, lynda.com, GoDaddy, Monitis, Zoom, GoToMeeting, Pipedrive, Teamwork Projects, Sidekick, Pluralsight, Dropbox, Box, FileHold, Trello, Basecamp, UltiPro, Google Cloud Storage, Google Analytics, InVision
In the case of our non working hours, this service is excellent. Since the service auto creates a support ticket for the Rackspace team in case of a service being down, the support team can work on a support ticket and fix the issue for us. This is all automated and we don't even need to be involved most of times.