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Epic Cadence Enterprise Scheduling vs. TherapyNotes

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Epic Cadence

    Score9 out of 10
    N/AEpic Cadence is the company's medical scheduling module.N/A

    TherapyNotes

    Score9 out of 10
    N/ATherapyNotes, headquartered in Horsham, PA, offers a practice management platform specifically for behavioral health and therapy providers.

    $49

    per month

    Pricing
    Epic CadenceTherapyNotes
    Editions & Modules
    No answers on this topic
    Solo
    $49.00
    per month
    Group
    $59.00
    per month
    Enterprise
    $59.00
    per month
    Offerings
    Pricing Offerings
    Epic CadenceTherapyNotes
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    User Ratings
    Epic CadenceTherapyNotes
    Likelihood to Recommend
    8.0
    (9 ratings)
    9.0
    (3 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    10.0
    (1 ratings)
    Usability
    9.0
    (1 ratings)
    10.0
    (1 ratings)
    Availability
    10.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Online Training
    9.7
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    9.0
    (2 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Epic CadenceTherapyNotes
    Likelihood to Recommend
    Epic
    Cadence Enterprise Scheduling is particularly useful in a multiple provider, multiple location scenario. It is also quite useful in situations where there are multiple rooms or pieces of equipment that need to be scheduled.
    Incentivized
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    TherapyNotes
    TherapyNotes is ideal for any size practice with single or multiple providers/clinicians. Its scheduling, billing, EHR, and online portal are great for English speakers but not at all user-friendly to Spanish speakers. It is definitely affordable for a start-up practice and fees associated with merchant services are low compared to competitors.
    Incentivized
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    Pros
    Epic
    • The system is simple to use it helps schedulers create appointments and, avoids placing patients in situations where they are scheduled at the same time in different facilities.
    • It has many reports that can help managers maintain a smooth operation and shows what areas need to improve.
    • It has a one place for all scheduling information for schedulers to see patient's appointments, especially when patients do not recall where or when their next appointments will be.
    • The system can be created in such a way that you can control who can make appointments and who can't.
    • They system when built provides warnings to schedulers helping to minimize many scheduling errors like overbooking.
    Incentivized
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    TherapyNotes
    • Connect with clients through the client portal and allows you to share documents.
    • Submits claims to the insurance companies and connects with CAQH.
    • Tech support is phenomenal.
    • Free, secure telehealth platform.
    Incentivized
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    Cons
    Epic
    • Questionnaires: EPIC seems to be very stringent on questionnaires and how may can be attached (only 1) on a Cadence level causing us to be quite inventive on how to get questioned answered on only certain visit types. One big stumbling block was the Ebola questionnaire. Currently we have a particular questionnaire for new Phy. Therapy patients which prevents us from adding the Ebola questionnaire to NEW patients. We are still struggling with this.
    • Patient Itinerates used for multiple appointments: Not very professional looking regardless of how you set up (OP visits, instructions etc: Most practices will not use the itinerary therefore adding dollars to having printing cards with the practice name on them. (the old fashioned way)
    • Building new DEP records: Wish there was a way to copy entire builds from one DEP to another.
    • Security": EPIC security is a nightmare to develop for multi faced users. RN that schedule appointments. Many of our practices are small practices that only have 2-3 people (the doc, the RN and the scheduler/biller . This creates the need for everyone to do everything from a scheduling perspective and building this security can become very cumbersome from practice to practice as each is unique.
    Incentivized
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    TherapyNotes
    • Spanish documents are not available. There is not a way to use Spanish documents that can be filled out online like the English documents; instead, the practice must upload a PDF into the Library, share with client via portal and have then print, fill out manually, and upload for organization review and approval.
    • Sync feature from Client History Form is inconsistent. It may work with some clients but not with all. Sometimes the user has to completely log out and log back in in order to obtain partially parsed information to use in a treatment plan or psychotherapy note.
    Incentivized
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    Likelihood to Renew
    Epic
    No answers on this topic
    TherapyNotes
    I am a creature of habit and other than some areas (Spanish user-friendliness), TherapyNotes fits the bill for what I'm looking for in an EHR
    Incentivized
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    Usability
    Epic
    As stated earlier, it seems to be the best out there, from a built perspective as well as a user application. While some practices feel it to be time consuming (Cadence/Prelude) together others who see the whole integration thru the Epicare and Resolute systems love it. From an IT perspective, while sometimes cumbersome to build, the end results are pleasing and satisfying. We can usually accomplish what we set out to do with the practice vision in mind.
    Incentivized
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    TherapyNotes
    It's just so simple to use. It's made for therapists, so you don't have to bend or twist it into place to meet your needs
    Incentivized
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    Support Rating
    Epic
    EPIC has been great in their support and communication at all hours. They also openly communicate when an application TS (Technical Support) will be away and who is covering for that person. During standard non working hours - you always know what number and who to call to get resolution to issues that arise at those times
    Incentivized
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    TherapyNotes
    No answers on this topic
    Online Training
    Epic
    EPI webinars are most informative and not a long drawn out presentation. It also offer screen shots and practice tools.
    Incentivized
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    TherapyNotes
    No answers on this topic
    Implementation Rating
    Epic
    Use implementation team from EPIC but know what you want and make sure that it=s what you get. You can be easily swayed by lack of knowledge on the application and therefore decisions are made that are not correct and then have to be redone. EPIC including Cadence needs a great understanding of the workflows you currently have and how they will be impacted by your build. We had a great understanding of the existing workflows in the offices, however lack of knowledge on the Cadence IT side, had a large impact on what was delivered as our implementers believed that a standard EPIC workflow would suffice and did not.
    Incentivized
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    TherapyNotes
    It is easy to do, can be done overnight, and requires no special skill set or guidance from TherapyNotes
    Incentivized
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    Alternatives Considered
    Epic
    Centricity was limited in ability to scale and customize compared to Cadence for our environment. Also the regular updates for Cadence vs. Centricity is where Cadence really shines. Vendor support is also much better with Cadence over Centricity. We also like the robust capability of the reporting module in Cadence over other vendors.
    Incentivized
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    TherapyNotes
    To some degree, I think you pick TherapyNotes or SimplePractice much the same way people choose Toyota over Honda - It's a style preference. There are definitely differences between the two, but they function the same in many ways. Other EHRs that I've used were for medical practices and hospitals. They weren't developed with behavioral health in mind, at least not in the initial development
    Incentivized
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    Return on Investment
    Epic
    No answers on this topic
    TherapyNotes
    • Saves time specifically with entering notes which means I can spend more time seeing clients.
    • Does not have the ability to enter dual caregivers. Challenging for parents who are divorced and signatures are required from both parents. It is not effective to have two separate portals for the same child.
    Incentivized
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