Epicor CMS vs. SYSPRO

Through daily use of Epicor, it is apparent that at it's basest level, it favors a stock-based manufacturing model (your company has established SKUs and Production works to replenish stock levels when a KANBAN or other system triggers a re-order point). While it excels at that, ours is a custom-order industrial manufacturing model (we produce to customer specification or repeat orders), meaning there is no stocking of finished components, only the materials it takes to make them. It's taken some finesse (and the purchase of additional modules) to get to where we need to be.

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Almost, since day one Syspro has been saving us time and making us more productive as a whole. We have been able to grow our revenue exponentially with keeping our personnel needs at nearly the same level. Syspro is a great system for an organization that has multiple needs like Distribution and Manufacturing and/or multiple locations.

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• EDI Order Processing
• Serialized Inventory Tracking
• Order Processing

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• If you are a small or medium business, SYSPRO is a great fit due to its flexible design. If you perform warehousing and inventory management Syspro performs these functions very well.
• SYSPRO has been around since 1978 and it shows in its development and support. I have been through several re-sellers for our support function, however we have now moved to SYSPRO corporate for our technical support and development/customizations. SYSPRO corporate supports their customers VERY well.
• The SYSPRO interface is highly customizable and nicely laid out. Even with the basic implementation, you can still get off the ground and run without performing too many modifications.
• SYSPRO forms and reporting templates are easy to customize/modify.

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• Too "modular"
• Each task involves opening a new window.
• Slow to process orders (despite upgraded fiber-optic internet).
• More geared towards stock-based manufacturing rather than made-to-order, without requiring additional modules.

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• We have been using 6.0 and the security is not so good.
• The program is a bit difficult to learn for rollout
• The Learning Channel could be improved - downloadable mp4's would be nice to include in the program vs moving back and forth to the learning channel. Since the program is difficult to learn, it would be nice to be able to utilize the learning channel within the program. Also, the learning channel is pretty complicated to use.

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CMS takes time to learn and use the menu driven green screen. However, once you are familiar it makes for fast navigation.

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I've heard many reports from our users stating how difficult Syspro is to use and navigate. From an average standpoint, the Syspro Administrator has to invest a lot of time in setting up the user for success. Once the groundwork is applied, SYSPRO's overall usability becomes fair easier to the average user.

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Support is getting better but can still be slow to respond.

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Epicor CMS had a UI that was deemed more aesthetically pleasing than (subjective, naturally!) Sage, for which we attended a presentation/orientation session. Our Team felt Epicor (once outfitted with the necessary add-ons) would be better suited in the long run for longevity and ongoing support (especially considering our outgoing software was Sage).

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We evaluated 8 of the top vendors 16 years ago before we selected Syspro and frankly, none of them came close to meeting all of our needs at a reasonable price point. We still look back at that process and think it was one of the best decisions we have ever made.

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• Epicor has necessitated dedicated "Staging" personnel, as multi-line orders are generated as individual orders to Production/Manufacturing, meaning someone must ensure they all come together upon completion prior to shipping.
• Payroll and Accounts Payable/Receivable have noted improved integration and tracking compared to the legacy/outgoing software (Business Vision).
• Inventory tracking is vastly improved over the outgoing software, with detailed reports/tracking of remnant/off-cut materials, which benefits Material Handlers as well as the Purchasing Manager for keeping the inventory budget in line with targets.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Significant returns regarding our ability to quickly process orders - both direct entry, EDI and web orders.
• Significant returns through giving us the ability to serve configurable products to our customers - We used the product configurator to accomplish this.
• Simplifies the shipping process and makes it easy for us to process shipments.
• Significant returns in terms of automation and cutting down on expense.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info