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A robust and powerful tool in the right hands
January 09, 2018

A robust and powerful tool in the right hands

David Whittaker | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with SYSPRO

Syspro 7 is used across the whole organization touching on enterprise resource planning (ERP) with Material requirements planning (MRP as a just in time solution), sales, invoicing, purchasing, reports and finances. The business problems being addressed vary from keeping track of inventory between two separate lines of business on four provinces to tracking consumer trends and rewards.
  • Syspro 7 offers plenty of customization. If there isn't a solution currently made to fix your needs, we've found them to be accommodating in working with us to create one.
  • Tracking inventory, sales, invoices and purchasing.
  • A continually improving the user interface and Syspro does that in spades.
  • If not tamed, a new user can be overwhelmed by all the data. This can require some work based on the size of the company.
  • Java is used so the desktops will require any updated to be monitored or to use a RemoteApp approach to distribute to workstations.
  • The installation isn't as smooth as I'd hoped.
  • Our resent upgrade from Syspro 6 to Syspro 7 has had a few bumps in the road and the response time from the support time can be frustrating at times.
  • The reporting systems are a powerful tool that we take advantage off often.
  • The rest of the product is working as the people that use it.
I have nothing else to compare against Syspro
Like many ERP systems, IT departments will attempt to use Syspro to manage their data better or more effectively. As the old adage states: "Garbage In, Garbage Out". The system will work only so well if data entry is flawed. This product seems a better fit for a mid to large size company with a single invested staff member managing Syspro.

SYSPRO Feature Ratings

9.0
Accounts payable
9
Accounts receivable
9
Subledger and Financial Process ()
Not Rated
7.7
Inventory tracking
8
Automatic reordering
7
Location management
8
7.8
Pricing
8
Order entry
7
Credit card processing
8
Cost of goods sold
8
Not Rated
Pay calculation
Not Rated
Benefit plan administration
Not Rated
Direct deposit files
Not Rated
7.7
Dashboards
8
Standard reports
7
Custom reports
8
8.5
API for custom integration
9
Plug-ins
8
10.0
Role-based user permissions
10
Grants Management ()
Not Rated
Project Financial Management ()
Not Rated
Project Execution Management ()
Not Rated
Procurement ()
Not Rated
Risk Management ()
Not Rated
Logistics ()
Not Rated
Manufacturing ()
Not Rated
Supply Chain ()
Not Rated
Product Lifecycle Management ()
Not Rated

Using SYSPRO

I've heard many reports from our users stating how difficult Syspro is to use and navigate. From an average standpoint, the Syspro Administrator has to invest a lot of time in setting up the user for success. Once the groundwork is applied, SYSPRO's overall usability becomes fair easier to the average user.
ProsCons
None
Lots to learn
  • Changing user permissions were easy
  • The security options are vast. There are over 2000 unique settings..