Eptica vs. Mojo Helpdesk

Eptica

Eptica

0 Reviews and Ratings

Mojo Helpdesk

Mojo Helpdesk

4 Reviews and Ratings

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Eptica	Score 0.0 out of 10	N/A	Eptica is a multi-channel customer support platform including web self-service, social customer service, email management, and chat.	$2,000 per month
Mojo Helpdesk	Score 8.2 out of 10	N/A	Mojo Helpdesk is a relatively simple online help desk / ticketing system aimed at SMBs. It offers an affordable pricing plan starting at $24 for eleven agents, and scales with the number of agents using the software.	$0 Includes 10 agents

Pricing

Eptica

Mojo Helpdesk

Editions & Modules

Eptica: $2,000
per month

Mini Me: $0
Includes 10 agents
Professional: $29
Includes 10 agents
Enterprise: $99
Includes 10 agents
Unlimited: $399
Unlimited agents

Offerings

Pricing Offerings
Eptica	Mojo Helpdesk
Free Trial
No	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Optional

Additional Details

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More Pricing Information

Community Pulse
	Eptica	Mojo Helpdesk
Considered Both Products	Eptica No answer on this topic	Mojo Helpdesk Verified User Anonymous Chose Mojo Helpdesk Price and customer service. Incentivized Helpful?

Features

Eptica

Mojo Helpdesk

Incident and problem management

Comparison of Incident and problem management features of Product A and Product B
	Eptica - Ratings	Mojo Helpdesk 9.8 Ratings 18% above category average
Organize and prioritize service tickets	00 Ratings	10.00 Ratings
Expert directory	00 Ratings	10.00 Ratings
Subscription-based notifications	00 Ratings	10.00 Ratings
ITSM collaboration and documentation	00 Ratings	9.00 Ratings
Ticket creation and submission	00 Ratings	10.00 Ratings
Ticket response	00 Ratings	10.00 Ratings

Self Help Community

Comparison of Self Help Community features of Product A and Product B
	Eptica - Ratings	Mojo Helpdesk 10.0 Ratings 22% above category average
External knowledge base	00 Ratings	10.00 Ratings
Internal knowledge base	00 Ratings	10.00 Ratings

Multi-Channel Help

Comparison of Multi-Channel Help features of Product A and Product B
	Eptica - Ratings	Mojo Helpdesk 10.0 Ratings 22% above category average
Customer portal	00 Ratings	10.00 Ratings
Social integration	00 Ratings	10.00 Ratings
Email support	00 Ratings	10.00 Ratings
Help Desk CRM integration	00 Ratings	10.00 Ratings

Best Alternatives
	Eptica	Mojo Helpdesk
Small Businesses	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Medium-sized Companies	Agiloft Service Desk (discontinued) Score 9.0 out of 10	Agiloft Service Desk (discontinued) Score 9.0 out of 10
Enterprises	SysAid Score 8.9 out of 10	SysAid Score 8.9 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Eptica	Mojo Helpdesk
Likelihood to Recommend	- (0 ratings)	10.0 (0 ratings)

User Testimonials
	Eptica	Mojo Helpdesk
Likelihood to Recommend	No answers on this topic	For a small business it is a very good value. Incentivized Verified User Anonymous Read full review
Pros	No answers on this topic	User friendly- easy to setup and get running. Built in reports to improve and measure customer satisfaction. Always adding new features to enhance the product for the user. Support organization responds quickly to issues and questions. Incentivized Verified User Anonymous Read full review
Cons	No answers on this topic	The ability to be able to customize the priority level of a ticket. Currently these are set by default and can not be changed. Text box section on the rating to have the option to tell why a low rating was given. Incentivized Verified User Anonymous Read full review
Alternatives Considered	No answers on this topic	Price and customer service. Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	Our company’s improved customer support response times and expert service has helped us make money. Incentivized Verified User Anonymous Read full review
ScreenShots		Mojo Helpdesk Screenshots