TrustRadius

eStreamDesk vs. Fluentgrid UHES

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
eStreamDesk
Score 10.0 out of 10
N/A
eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A
Fluentgrid UHES
Score 0.0 out of 10
N/A
Fluentgrid UHES (Unified Head End System) is an independent, unified, secure, scalable and interoperable meter data collection system. It supports out of the box provision to configure and collect large volumes of data from various makes of meters, sensors and field devices with ease. It ensures two-way communication between meters, gateways and DCUs supporting standard protocols such as DLMS, EURIDIS, MODBUS, IEC1107, and PACT via multiple communication channels such as RF, Optical RS232/485,…N/A
Pricing
eStreamDeskFluentgrid UHES
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
eStreamDeskFluentgrid UHES
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.—
More Pricing Information
Community Pulse
eStreamDeskFluentgrid UHES
Features
eStreamDeskFluentgrid UHES
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
eStreamDesk
10.0
1 Ratings
20% above category average
Fluentgrid UHES
-
Ratings
Organize and prioritize service tickets10.01 Ratings00 Ratings
Subscription-based notifications10.01 Ratings00 Ratings
Ticket creation and submission10.01 Ratings00 Ratings
Ticket response10.01 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
eStreamDesk
10.0
1 Ratings
22% above category average
Fluentgrid UHES
-
Ratings
Customer portal10.01 Ratings00 Ratings
Email support10.01 Ratings00 Ratings
Best Alternatives
eStreamDeskFluentgrid UHES
Small Businesses
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Medium-sized Companies
Agiloft Service Desk (discontinued)
Agiloft Service Desk (discontinued)
Score 9.0 out of 10

No answers on this topic

Enterprises
Front
Front
Score 9.2 out of 10

No answers on this topic

All AlternativesView all alternativesView all alternatives
User Ratings
eStreamDeskFluentgrid UHES
Likelihood to Recommend
10.0
(2 ratings)
-
(0 ratings)
Likelihood to Renew
8.2
(1 ratings)
-
(0 ratings)
User Testimonials
eStreamDeskFluentgrid UHES
Likelihood to Recommend
eStreamDesk
The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.
Verified User
Anonymous
Read full review
Fluentgrid
No answers on this topic
Pros
eStreamDesk
  • It is very easy to implement in small and medium enterprises.
  • The rules engine is simple and effective.
  • 100% usable right out of the box.
  • API simple and functional integration.
Verified User
Anonymous
Read full review
Fluentgrid
No answers on this topic
Cons
eStreamDesk
  • No complaints - it does what it is expected to do at a very reasonable price.
Verified User
Anonymous
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Fluentgrid
No answers on this topic
Likelihood to Renew
eStreamDesk
No complaints at all. Great cost. eStreamDesk does the job.
Verified User
Anonymous
Read full review
Fluentgrid
No answers on this topic
Alternatives Considered
eStreamDesk
I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
Verified User
Anonymous
Read full review
Fluentgrid
No answers on this topic
ScreenShots