TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Hearsay, now part of Yext

    Score8.9 out of 10
    N/AAfter the August 2024 acquisition, Hearsay Systems joined Yext, combining Yext's digital presence management with Hearsay's compliant customer engagement tools.N/A
    Pricing
    eStreamDeskHearsay, now part of Yext
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    eStreamDeskHearsay, now part of Yext
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.—
    More Pricing Information
    Features
    eStreamDeskHearsay, now part of Yext
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Hearsay, now part of Yext
    Feature
    eStreamDesk
    10.0
    1 Ratings
    20% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Hearsay, now part of Yext
    Feature
    eStreamDesk
    10.0
    1 Ratings
    22% above category average
    Hearsay, now part of Yext
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Best Alternatives
    eStreamDeskHearsay, now part of Yext
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eStreamDeskHearsay, now part of Yext
    Likelihood to Recommend
    10.0
    (2 ratings)
    9.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    Usability
    -
    (0 ratings)
    9.0
    (1 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    eStreamDeskHearsay, now part of Yext
    Likelihood to Recommend
    eStreamDesk
    The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.
    Incentivized
    Read full review
    Yext
    Apart from a few limitations, Hearsay Social is an excellent tool for managing your social media posts in one place. Its user-friendly interface allows you to analyze, track, schedule, and automate social media posts. This is a must in today's age. It saves a lot of stress and handwork and makes you efficient as it gives you tools to analyze the results of your posts in terms of reach, viewership, etc. Thereby helping you to formulate your social media strategy.
    Incentivized
    Read full review
    Pros
    eStreamDesk
    • It is very easy to implement in small and medium enterprises.
    • The rules engine is simple and effective.
    • 100% usable right out of the box.
    • API simple and functional integration.
    Read full review
    Yext
    • Single dashboard of all your social media channels
    • Automation of posts
    • Scheduled posting as per design
    • Great for analytics & customer Interactions
    Incentivized
    Read full review
    Cons
    eStreamDesk
    • No complaints - it does what it is expected to do at a very reasonable price.
    Read full review
    Yext
    • Lacks ability for significant flexibility and customization
    • Mobile app sometimes does not save the posts that are edited
    • It does allow you to tag or hashtag any post.
    Incentivized
    Read full review
    Likelihood to Renew
    eStreamDesk
    No complaints at all. Great cost. eStreamDesk does the job.
    Read full review
    Yext
    No answers on this topic
    Usability
    eStreamDesk
    No answers on this topic
    Yext
    If you wish to reduce stress of managing multiple social media handles from a single place, you can use Hearsay Social. Hearsay Social helps you analyze, automate, schedule posts and even give ideas for posts. Rather than multitasking, one would obliviously choose a single place to track your posts. It also fares greatly as compared to its competitors. It has a great interface. Very easy and simple to use.
    Incentivized
    Read full review
    Support Rating
    eStreamDesk
    No answers on this topic
    Yext
    1. Simple to Use. 2. User Friendly Interface 3. Great Features 4. Very Few Limitations. 5. Automates my Tasks
    Incentivized
    Read full review
    Alternatives Considered
    eStreamDesk
    I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
    Read full review
    Yext
    Facebook Business Manager is also good however it has some limitations like it's very difficult to remove an ad account, we cannot schedule shared posts and the user interface is a bit complicated and not user-friendly. I like the user interface of Hearsay Social. I find it very simple and easy to use. Also, it has all the features that you might require in Social Media Management tool.
    Incentivized
    Read full review
    Return on Investment
    eStreamDesk
    No answers on this topic
    Yext
    • It has helped us save time in maintaining our social media handles
    • It gave us a lot of intelligent insights on our posts, thereby helping improve our marketing strategy to perform better every time
    • It helped us design our posts better based on inputs & design ideas based on our past posts
    Incentivized
    Read full review
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