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eStreamDesk vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eStreamDesk

    Score10 out of 10
    N/AeStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services.N/A

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    eStreamDeskManhattan Active Customer Engagement
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    eStreamDeskManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsAll accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time.—
    More Pricing Information
    Features
    eStreamDeskManhattan Active Customer Engagement
    Incident and problem management
    Comparison of Incident and problem management features of eStreamDesk and Manhattan Active Customer Engagement
    Feature
    eStreamDesk
    10.0
    1 Ratings
    20% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Organize and prioritize service tickets10.01 Ratings00 Ratings
    Subscription-based notifications10.01 Ratings00 Ratings
    Ticket creation and submission10.01 Ratings00 Ratings
    Ticket response10.01 Ratings00 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of eStreamDesk and Manhattan Active Customer Engagement
    Feature
    eStreamDesk
    10.0
    1 Ratings
    22% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Customer portal10.01 Ratings00 Ratings
    Email support10.01 Ratings00 Ratings
    Best Alternatives
    eStreamDeskManhattan Active Customer Engagement
    Small Businesses
    Help Scout
    Score9.3 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    LiveAgent
    Score8.8 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    Front
    Score9.2 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eStreamDeskManhattan Active Customer Engagement
    Likelihood to Recommend
    10.0
    (2 ratings)
    8.0
    (1 ratings)
    Likelihood to Renew
    8.2
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    eStreamDeskManhattan Active Customer Engagement
    Likelihood to Recommend
    eStreamDesk
    The application's simplistic approach to Web-based helpdesk management makes it simple to use. It avoids unnecessary functionality and has a simple, clear user interface. The only features that are really helpful to businesses are hosted on the platform. This is of great help in minimizing workload, especially if you meant to use it for customer requests.
    Incentivized
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    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    eStreamDesk
    • It is very easy to implement in small and medium enterprises.
    • The rules engine is simple and effective.
    • 100% usable right out of the box.
    • API simple and functional integration.
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    eStreamDesk
    • No complaints - it does what it is expected to do at a very reasonable price.
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Likelihood to Renew
    eStreamDesk
    No complaints at all. Great cost. eStreamDesk does the job.
    Read full review
    Manhattan Associates
    No answers on this topic
    Alternatives Considered
    eStreamDesk
    I tried several open source tools. The relationship between product quality and effort to set up open source tools, and the acquisition of a server, favor eStreamDesk. The US price is $7 a month per agent. It is perfectly translated into Spanish.
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    eStreamDesk
    No answers on this topic
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
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