eStreamDesk vs. Manhattan Active Customer Engagement
| Product | Rating | Most Used By | Product Summary | Starting Price |
|---|---|---|---|---|
eStreamDesk | Score10 out of 10 | N/A | eStreamDesk is a flexible helpdesk platform that enables support staff to easily manage many requests from multiple services. | N/A |
Manhattan Active Customer Engagement | Score8 out of 10 | N/A | A solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard. | N/A |
| eStreamDesk | Manhattan Active Customer Engagement | |||||||||||||||
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| Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
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| Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
| Additional Details | All accounts start as 30 days free trial and continue as free or pay as you go plans. There are no sign up fees or long term contracts and no upfront costs. You pay only for what you use and you can change or cancel your plan any time. | — | ||||||||||||||
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| Incident and problem management |
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| eStreamDesk | Manhattan Active Customer Engagement | |
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| Small Businesses | Help Scout Score9.3 out of 10 | Simplify360 Score7.8 out of 10 |
| Medium-sized Companies | LiveAgent Score8.8 out of 10 | Customer.io Score9.1 out of 10 |
| Enterprises | Front Score9.2 out of 10 | SAP Service Cloud Score8.5 out of 10 |
| All Alternatives | View all alternatives | View all alternatives |
| eStreamDesk | Manhattan Active Customer Engagement | |
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| Likelihood to Recommend | 10.0 | 8.0 |
| Likelihood to Renew | 8.2 | - |
| eStreamDesk | Manhattan Active Customer Engagement | |
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| Return on Investment | No answers on this topic |
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