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eSurveysPro.com vs. Manhattan Active Customer Engagement

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    eSurveysPro.com

    Score6.4 out of 10
    N/AeSurveysPro.com offers a survey editor that is designed to make it easy to quickly create professional looking online surveys. The existing survey templates library includes ready to use questionnaires like customer satisfaction surveys, HR surveys, etc.  It also includes 19 question types and the ability to control the flow of the user’s surveys.  Users can collect responses by sending email invitations or by placing a link to their survey on any website. eSurveysPro.com…

    $100

    per year

    Manhattan Active Customer Engagement

    Score8 out of 10
    N/AA solution focusing on providing call center and service agents information about when and why customers buy a brand's products, and that also lets customers use digital self-service to lighten the workload of agents. Agents are given access to complete customer histories, with a variety of tools united in a single agent dashboard.N/A
    Pricing
    eSurveysPro.comManhattan Active Customer Engagement
    Editions & Modules
    Basic
    $100
    per year
    Premium
    $200
    per year
    Corporate
    $400
    per year
    Enterprise
    $800
    per year
    Dedicated
    $2,400
    per year
    No answers on this topic
    Offerings
    Pricing Offerings
    eSurveysPro.comManhattan Active Customer Engagement
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    eSurveysPro.comManhattan Active Customer Engagement
    Survey Format & Appearance
    Comparison of Survey Format & Appearance features of eSurveysPro.com and Manhattan Active Customer Engagement
    Feature
    eSurveysPro.com
    9.7
    1 Ratings
    19% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Survey templates10.01 Ratings00 Ratings
    Themes9.01 Ratings00 Ratings
    Custom logo/branding10.01 Ratings00 Ratings
    Survey Content
    Comparison of Survey Content features of eSurveysPro.com and Manhattan Active Customer Engagement
    Feature
    eSurveysPro.com
    9.7
    1 Ratings
    13% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Changes to live survey10.01 Ratings00 Ratings
    Question design help9.01 Ratings00 Ratings
    Multiple question types10.01 Ratings00 Ratings
    Survey Logic
    Comparison of Survey Logic features of eSurveysPro.com and Manhattan Active Customer Engagement
    Feature
    eSurveysPro.com
    9.0
    1 Ratings
    7% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Survey logic flexibility9.01 Ratings00 Ratings
    Survey Reporting & Analytics
    Comparison of Survey Reporting & Analytics features of eSurveysPro.com and Manhattan Active Customer Engagement
    Feature
    eSurveysPro.com
    9.8
    1 Ratings
    19% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Response tracking10.01 Ratings00 Ratings
    Data export10.01 Ratings00 Ratings
    Standard reports10.01 Ratings00 Ratings
    Custom reports10.01 Ratings00 Ratings
    Analytics9.01 Ratings00 Ratings
    Survey Administration & Security
    Comparison of Survey Administration & Security features of eSurveysPro.com and Manhattan Active Customer Engagement
    Feature
    eSurveysPro.com
    9.5
    1 Ratings
    9% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Access controls10.01 Ratings00 Ratings
    Compliance9.01 Ratings00 Ratings
    Survey Distribution
    Comparison of Survey Distribution features of eSurveysPro.com and Manhattan Active Customer Engagement
    Feature
    eSurveysPro.com
    10.0
    1 Ratings
    21% above category average
    Manhattan Active Customer Engagement
    -
    Ratings
    Respondent restrictions10.01 Ratings00 Ratings
    Best Alternatives
    eSurveysPro.comManhattan Active Customer Engagement
    Small Businesses
    Jotform
    Score8.5 out of 10
    Simplify360
    Score7.8 out of 10
    Medium-sized Companies
    Qualaroo
    Score7 out of 10
    Customer.io
    Score9.1 out of 10
    Enterprises
    QuestionPro
    Score9.2 out of 10
    SAP Service Cloud
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    eSurveysPro.comManhattan Active Customer Engagement
    Likelihood to Recommend
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    User Testimonials
    eSurveysPro.comManhattan Active Customer Engagement
    Likelihood to Recommend
    Outside Software Inc.
    It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
    Incentivized
    Read full review
    Manhattan Associates
    The cloud-native technological architecture on which Manhattan Active WM is built is designed for scalability, flexibility, and easy upgradeability. A responsive user interface, which is available on a tablet or fixed station and supports several of these operations, provides the unified control capabilities of the system. Real-time data is shown in a variety of ways, including a global map of facilities, individual facility data, labor utilization, and tasks broken down by job function.
    Incentivized
    Read full review
    Pros
    Outside Software Inc.
    • Highly customizable
    • Instant data
    • Easy way for customers to provide feedback in a non-confrontational way
    Incentivized
    Read full review
    Manhattan Associates
    • Permanently Adaptive.
    • Seamlessly Integrated.
    • Greater Visibility.
    Incentivized
    Read full review
    Cons
    Outside Software Inc.
    • I wish we knew a way to use it for prospective customers
    • Our company should utilize it on missed sales instead of only current customers
    • I wouldn’t change anything about the service itself, just how we utilize it
    Incentivized
    Read full review
    Manhattan Associates
    • User Interface.
    • Data Security.
    • API's
    Incentivized
    Read full review
    Alternatives Considered
    Outside Software Inc.
    eSurveysPro.com was something I had heard about from a coworker and we decided to talk to marketing about implementation. Everyone was impressed and eSurveysPro.com has just been great to do business with.
    Incentivized
    Read full review
    Manhattan Associates
    Manhattan enables seamless business configuration and interoperability. Manhattan Associates' architectural principles will drive the creation of cloud-native apps. These principles were developed to ensure that Manhattan Associates' solutions could achieve the engineering velocity that its end clients demanded while also striving to reduce the cost of innovation. As a consequence, you are not obliged to wait for technology to catch up to your decision-making before introducing new goods and services to your customers.
    Incentivized
    Read full review
    Return on Investment
    Outside Software Inc.
    • We have been able to have a pulse on what our customers need so we can keep them from leaving us for competition.
    • We have been able to not waste time on projects our customers are not interested in.
    • It has changed our process on how we create. We talk to the customer more before we really hit the drawing board, saving time and money.
    Incentivized
    Read full review
    Manhattan Associates
    • Implementation of the whole supply chain and fulfilment.
    • Better Data Management.
    • Effective use of configurations.
    Incentivized
    Read full review
    ScreenShots

    eSurveysPro.com Screenshots

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