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Score 9.0 out of 100

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Brandi Brown-Lang | TrustRadius Reviewer
June 11, 2018

eSurveysPro is the way to go

Score 9 out of 10
Vetted Review
Verified User
Review Source is used by our sales and marketing department. It is used to keep a pulse on customer needs, wants and satisfaction. It has become a very useful tool to find out what we are doing well and what we can do better on for our current customers.
  • Highly customizable
  • Instant data
  • Easy way for customers to provide feedback in a non-confrontational way
  • I wish we knew a way to use it for prospective customers
  • Our company should utilize it on missed sales instead of only current customers
  • I wouldn’t change anything about the service itself, just how we utilize it
It is extremely helpful in deciding if we want to roll out a new peoduct or service to our current customers. We are able to get feedback that helps guide decisions so we can keep our customers happy.
Read Brandi Brown-Lang's full review Scorecard Summary

Feature Scorecard Summary

Survey templates (1)
Themes (1)
Custom logo/branding (1)
Changes to live survey (1)
Question design help (1)
Multiple question types (1)
Survey logic flexibility (1)
Response tracking (1)
Data export (1)
Standard reports (1)
Custom reports (1)
Analytics (1)
Access controls (1)
Compliance (1)
Respondent restrictions (1)

About offers a survey editor that is designed to make it easy to quickly create professional looking online surveys. The existing survey templates library includes ready to use questionnaires like customer satisfaction surveys, HR surveys, etc.  It also includes 19 question types and the ability to control the flow of the user’s surveys.  Users can collect responses by sending email invitations or by placing a link to their survey on any website. also offers a mailing system that helps users send and track email invitations to their surveys. Alternatively, users can just place a link anywhere on the web to their survey. Survey results are collected in real-time via survey reports. 

Additionally, users can summarize and analyze survey response and dig down to a specific answer.  Users can also export data via Excel or SPSS. Features

Survey Format & Appearance Features
Has featureOnline surveys
Has featurePaper surveys
Has featurePhone surveys
Has featureSurvey templates
Has featureSurvey library
Has featureThemes
Has featureCustom logo/branding
Has featureSingle page survey
Has featureProgression bar
Has featureResponsive design
Survey Content Features
Has featureMultimedia content
Does not have featureDrag-and-drop editor
Has featureChanges to live survey
Does not have featureQuestion bank
Has featureQuestion design help
Has featureMultiple question types
Has featureMatrix questions
Has featureTranslation/multi-lingual
Survey Logic Features
Has featureSurvey logic flexibility
Has featureResponse requirement/validation
Has featureSkip logic
Has featureConditional questions
Has featureQuestion branching
Does not have featurePiping logic
Has featureRandomization
Survey Reporting & Analytics Features
Has featureResponse tracking
Has featureData export
Has featureReal-time results
Has featureStandard reports
Has featureCustom reports
Has featureVisualizations
Has featureAnalytics
Survey Integrations Features
Does not have featureCRM Integration
Does not have featureSocial media integration
Does not have featureE-commerce integration
Has featureTestimonials widget
Survey Automation Features
Has featureNotifications and alerts
Has featureCalendar/scheduling
Has featureFollow-up emails
Survey Distribution Features
Has featureIn-tool invites
Has featureEmail distribution
Has featureCross-channel distribution
Has featureCustom survey URLs
Has featureEmbeddable surveys
Does not have featureSite intercept surveys
Has feature360 Degree feedback
Has featureAnonymous responses
Does not have featureVendor-offered crowdsourcing
Has featureUnlimited questions per survey
Has featureUnlimited responses per survey
Has featureRespondent restrictions
Survey Administration & Security Features
Has featureMultiple users
Has featureAccess controls
Has featureCompliance Screenshots Competitors


  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No
EditionPricing DetailsTerms
Basic$100per year
Premium$200per year
Corporate$400per year
Enterprise$800per year
Dedicated$2,400per year Support Options

 Free VersionPaid Version
Social Media
Phone Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No